Latest Contributions by ThomasNoble

Hi Jamal, 1. In the screenshot below, I have a test machine of 4 cores. Does this mean that total number of instances (ArcSoc.exe) the machine can take is 5? Or the 5 is the maximum number a single service can take? - In this scenario, the maximum recommended instances per service would be 5. Some 4 core environments are able to handle a higher number of max instances per service, though some environments might require the max instances to be set at N-1 to achieve the desired performance. You'll have to play around with these settings and test to see what works best for your organization. 2. What is the difference between the instance and ArcSoc.exe in this sense? Aren't they the same? - The minimum number of instances controls how many ArcSOC.exe processes will continuously run, while the maximum number of instances controls how many additional ArcSOC.exe processes can be spun up to support incoming requests. 3. To calculate the optimal number of instances (ArcSoc.exe) the service needs in order to respond to the requests, the only known value (from the statistics of ArcGIS Server Manager) is the number of requests. This suggests that there should be a mathematical formula by which one calculate the optimal number of instances (ArcSoc.exe). am I correct? - The System Design Strategies Wiki and Capacity Planning Tool contain a lot of information that will help you determine your hardware needs based on system throughput rates. Implementing ArcGIS‌ would also be another good resource. Cheers, Tom ... View more

Hi Dondre, Ahh I see! You'll need to enable administrative access to your site through the Web Adaptor, and then you'll need to use the web adaptor URL when connecting in ArcMap. Documentation on the subject shares the following information: "When configuring the Web Adaptor, you must enable administration through the Web Adaptor. This allows users in your enterprise identity store to publish services from ArcGIS Desktop. When the users in these roles connect to the server in ArcGIS Desktop, they must specify the Web Adaptor URL." Cheers, Tom ... View more

Hi Dondre, That is definitely an odd scenario. Do you have the ability to test publishing with a Windows user who is an admin? All else failing, it might be best to contact Support Services and create a case to dive deeper.   Best, Tom  ... View more

Hi Jay, The Enterprise stack should be on static IPs as they are critical components.The reason is that these IP addresses are recorded in multiple locations within the back-end of our software and the last thing you want is the component to be inaccessible due to a DHCP lease expiring, especially during an configuration / upgrade. If you were using a standalone server, there would be less of an impact. As you integrate Enterprise components (ie: federating with Portal, configuring GeoEvent with a spatiotemporal Data Store, ect..) the IP address becomes hard coded in the configuration files. When the machine gets a new IP address because it was set to dynamic, these configuration files do not reflect the change. Pragmatic behavior associated with this could be the inability to validate Data Store in Server Manager, the inability to publish hosted content to Data Store, or the inability to access Portal Home if you are federated. Best, Tom ... View more

As a test, can you change the security settings on the System Folder and PublishingTools Geoprocessing Service to "Public, available to everyone" and see if your Windows user is able to publish in this scenario? -Tom ... View more

Hi George, The Portal service name is Portal for ArcGIS, so you'll need to scroll down within the service view to see it. If you observe that the Portal for ArcGIS service is not running, verify that port 443 is enabled and configured with a valid SSL certificate in IIS. -Tom ... View more

Hi Dondre, Are the System folder or PublishingTools secured? If so, check the security settings and verify the role that your user belongs to has access. Best, Tom ... View more

Hi Amy, If you toggle the service type from cached to dynamic, do you still observe the white rasters? If not, this is an indication that the cache might be discombobulated. If the white areas are still visible as a dynamic service, this would be an indication that the underlying data is contributing the issue. Best, Tom ... View more

Hi Bill, This is expected behavior when you have a designated hosting server set for your Portal environment and won't cause any issues down the road. Best, Tom ... View more

Hi Rich, From Server Manager, go to Site > Software Authorization and here you should see the roles and extensions that ArcGIS Server is licensed for.  GIS Server > Extensions is where you will find server object extensions (SOEs) and server object interceptors (SOIs). SOEs allow you to create new service operations and SOIs allow you to intercept requests for existing built-in service operations. Best Regards, Tom ... View more

Hi, This is by design. The Time Slider properties are stored within the web map when the map is initially saved. The web map does not detect the time ranges or updated values of the contained services. To update the time properties of the service within a web map, manually update the time properties within the web map, or add the service to the web map again, and save it. Best Regards, Tom ... View more

Hi Arne, .sddraft files are used when publishing with ArcPy or when using the Stage Service Tool to convert the .sddraft file to a .sd file. Outside of ArcPy publishing workflows, the .sddraft cannot be used to directly publish a service. The .sd file can be published from Pro or ArcMap using the Upload Service Definition tool, from ArcCatalog by connecting to the location where the .sd is stored and right clicking on the .file > Publish as Service, or from a web browser via Server Manager. I’d be cautious modifying the files directly as I’m not aware of any scenarios where this would be required, and it would be considered an unsupported workflow. Re: storage considerations, make sure the user running the ArcGIS Server Windows service has access to the location that they’re being published from. Aside from that detail, the location of these files is generally not an issue. Best, Tom ... View more

Hi Mody Buchbinder‌, You can most likely resolve the issue by adding exceptions for the following directories: <installation drive>:\arcgisserver <installation drive>:\Program Files\ArcGIS\Server <installation drive>:\Python27 More information can be found here. Best, Thomas ... View more