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@RachelPasser_RFA Glad you found this useful! Illustrator has a mind of its own when it comes to translating tracking for text from other programs. It usually works perfectly, but in the cases when it doesn't, this "set to zero" trick is a nice one for resetting the tracking.
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08-28-2025
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@SBushey_Dewberry We've identified the cause. Map viewer has some newer symbol types that are not yet supported in Maps for Adobe. However, if you styled an entire point layer with these newer types, the map would still sync. You would just see an alert after clicking sync that lets you know your symbols in the map contain unsupported types, so they will be converted to default types. The issue that you've discovered arises when supported and unsupported symbol types are used within the same point layer. Thanks for bringing it to our attention as we identify the solution. In addition to the workaround that Anna shared, you can also use the print option from Map Viewer, and choose the AIX file format. The map will open in Illustrator with these mixed symbol types via that method.
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04-08-2025
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Hi Keith. I understand where you're coming from, as I've encountered this as well. Converting multiple lines of text from non-Adobe programs into an Adobe Illustrator Area Type is not possible at this time. In fact, even converting Adobe text into Illustrator's Area Type is tricky if the original program is not Adobe Illustrator itself. However, I will investigate this to see how we can enhance the experience. Please respond if you'd be willing to share a minimized ArcGIS Pro project and your AIX export to help us with this investigation. I'll follow up with you accordingly. In the interim, there is a workaround that can get you partially there. Performing this workflow will get you partially to your desired result, and help demonstrate why it is difficult to convert to an area type: 1) make sure the multiple lines of text are not contained within any clipping paths or groups. This may mean removing clipping and groups. 2) Select all the text that you want in the area type, and then double-click this handle's circle. It is important that you double-click as single-click will do something else. After you double click, the multiple lines will still exist, but each line will be an area type rather than point type. You can then proceed as you wish.
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04-07-2025
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ArcGIS Maps for Adobe integrates Esri's ArcGIS mapping capabilities with Adobe Illustrator. It allows users to create maps in ArcGIS Pro, ArcGIS Online, or ArcGIS Enterprise and seamlessly open them in Adobe Illustrator, where they can utilize its advanced graphic design tools for editing. In rare instances, opening documents like PDFs or EPS files created in non-Illustrator programs may result in discrepancies between how the original software handles tracking and how Adobe Illustrator interprets it. Interestingly, this inconsistency can occur even within Adobe programs. For example, the tracking of certain fonts in a PDF created with Adobe Acrobat may appear differently when the same PDF is opened in Adobe Illustrator. This rare font tracking issue is tied to specific font files. For instance, fonts from the same family, such as Proxima Nova, may come from different files—one file may work perfectly, while another could result in a tracking discrepancy. When an AIX file created in ArcGIS Pro includes one of these fonts, Adobe Illustrator’s labeling engine may interpret the font’s tracking inconsistently. If you encounter this font tracking issue in AIX files that you open in Adobe Illustrator, here are two workflows for fixing your font tracking in Adobe Illustrator. Workaround #1 to fix Adobe Illustrator font tracking interpretation Export with "Embed Fonts" turned off. Our recommended best practice when exporting an AIX file from ArcGIS Pro is to make sure the "embed fonts" option is enabled. However, for these rare problematic fonts, this setting can be what causes Adobe Illustrator to misinterpret font character spacing. Try exporting an AIX file with this setting checked off in the ArcGIS Pro export pane. If you still see the issue, use the solution below to retain your desired character spacing. Workaround #2 to fix Adobe Illustrator font tracking interpretation Use Adobe Illustrator's Character pane to readjust tracking 1. In Adobe Illustrator, if your font tracking looks off, select all labels in the layer. Do this layer-by-layer instead of attempting to do all labels in your entire map simultaneously. You can do that by clicking on the select area of the label’s layer: 2. With those labels selected, open the Character pane (Window -> Character). In the tracking settings, manually type "0" instead of selecting it from the dropdown, as the dropdown may not always apply the setting correctly. Manually entering "0" will ensure your labels have a tracking setting of zero. If you prefer a different tracking value, you can adjust it in the same pane. Once this is done, the dropdown will function properly for further changes: A bonus best practices for working with fonts in AIX files 2. Consider adding your halos in Adobe Illustrator after opening the AIX file. The reason for this is that ArcGIS Pro's text halos are shapes of letters in an AIX. They aren't actual text. Waiting to add halos until after you’ve adjusted label positioning in Adobe Illustrator can save time and provide the advantage of working with editable text halos. Results: Before & after the workaround Before: The first image shows map labels using BellTopo Sans font. The map originated in ArcGIS Pro, and halos were added in ArcGIS Pro as well. Note the misalignment between the halos and the labels themselves. This is because — as shapes of letters rather than editable text — halos are placed correctly since shapes inherently do not have tracking (see above). After: Once I performed the two simple steps described in the workaround above, the BellTopo Sans tracking has been resolved, and the labels align with the halos.
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03-31-2025
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It appears that logging out of ArcGIS Maps for Adobe and then logging back in has resolved the issue @TristaThornberry-Ehrlich . Thanks for reaching out.
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06-05-2024
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Hi @TristaThornberry-Ehrlich - I'll message you privately how we can exchange files. It would also be great to see your PDF export as well. Stay tuned. I'll message you shortly. Thank you.
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06-05-2024
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@TristaThornberry-Ehrlich - It sounds like you have a very tiny map, so perhaps you are not exporting the map layout but a piece of the map. Make sure you are exporting the whole map and not just a selection. What version of Pro are you using? Would it be possible to share a PDF export and an AIX export? Also your Pro project if possible? If so, we can check it out and go from there.
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06-05-2024
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Hi @AlixBakke_SNC . For clarification, when you say that your AIX polygons are "enhanced" it appears (From the image you shared) that you mean the boundaries of your polygons appear more complex than they appear in ArcGIS Pro. Is this correct? I have a suggestion that I'd like you to try: 1. Open AIX in Illustrator 2. select all of the polygons (artwork) in only one of the layers that is problematic. Do this by ensuring the layer is unlocked and then clicking the selection area in the layer (area to the right of the circle of the layer you are investigating). Make sure you do not have any clipping paths selected.: 3. Once you've selected only the artwork that you are investigating, check out the polygon symbology to see if it has a stroke color. The image below shows that my selected artwork has a turquoise fill color and no stroke appearance applied. You can visit Adobe's doc for more on stroke and fills with Illustrator.. 4. If you discover that your polygons have a stroke appearance, then remove it. Post for how. If the above steps to not alleviate the problem, then it may be good if the Maps for Adobe team can have a look at your Pro project. Thanks - Sarah
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12-20-2023
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Hi @SBushey_Dewberry . Thanks for this question. At this time Maps for Adobe processes cannot do a symbol replacement for raster point symbols, but this is something that they are looking into for future releases.
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12-15-2023
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Exporting vector data layers from an ArcGIS Pro scene for use in a vector editor (Illustrator or otherwise) are flattened as image layers. This is the case for all exports, and not exclusive to AIX file types as far as I know. Tagging @JeremyWright to see if he has insight on this.
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12-11-2023
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Hi Amanda, This occurs because the transparency for that layer is applied to the target appearance of the groups within that layer rather than the layer itself. A new implementation is in the works, so stay tuned, but the workaround for now is as follows: 1) identify the transparency for those groups in Illustrator. Do this by clicking on the target icon for one of those groups and check its transparency appearance in Illustrator. (e.g. let's say it is 11%) 2) Now select all the artwork in the layer you want to work on, and ungroup the artwork. (SHIFT + CTRL + G in windows). Note that this will remove the transparency. 3) Now click the target appearance icon for the layer that contains the paths you just ungrouped. 4) Apply the transparency to this layer's target appearance. (e.g. 11%). This will give you the desired transparency for that layer. You will have to do these steps for any polygon layer that has transparency in the VT layers. Hope this helps!
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11-29-2023
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Thanks for sharing your PPKX. It's been useful for identifying the crux of the issue. When exporting it as a PDF, it looks like the masks are a compound path. This compound path is dropped in the AIX. The team will look into retaining these types of masks in AIX exports. In the interim, please check the link I shared in my original response for the workflow to do this same effect in Illustrator as the team looks for a solution.
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11-08-2023
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Hi there, Thanks for the question! I'm not sure how you created your masks, but if you could share a partial version of your map (ppkx) that would be a good way for Maps for Adobe to pinpoint your workflow and investigate if/how the team could support this. Until then, I would suggest adding the masks in Adobe Illustrator. This will be the better option. This is my go-to workflow for masking things like roads, contours, and other harsh lines that obscure text. If you could share your ppkx, or point to your workflow, that would be great. Thanks!
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09-14-2023
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Also, @mcparkstrails make sure you are pointing to a file from the Processes panel, otherwise the extension will not know what to do 🙂
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07-20-2023
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Hello. Good question. I'm not sure why you'd be running into this - did anything about your setup change? The only thing I can think of is this unusual requirement on Illustrator's behalf: For some reason at least one layer in your symbol library .AI file has to be visible (toggled on) for the symbol replacement to work. So open that file, and make sure the layer's setting is toggled to be visible. It does not even need to have any artwork in the layer, but it needs to be visible. If this does not resolve it, you may want to reinstall. Keep an eye out for 3.5 too, coming soon.
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07-20-2023
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| 2 | 03-31-2025 04:34 PM | |
| 1 | 06-05-2024 01:05 PM | |
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| 2 | 12-15-2023 12:47 PM |
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