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Thanks Nick. Leaving a couple comments below for the next poor soul who comes along with the same issue from Google, apologies for wall of text I agree, it's has to be something on Citrix side, however all the MDM solutions on iOS have limited configuration options available, and Esri apps (apparently) follow standard AppConfig rules. I have already sent the above + the FQDN list from the Esri Trust site to the network team, who are currently crawling through logs with Citrix support. i'll update this if something comes of it. Esri support have advised it's a network thing (which I understand), and as Citrix don't know Esri product specifically, they have no idea. These issues are always difficult to get resolved. One poorly documented requirement is to add the the Enterprise Portal domain to the per-app config as a Safari Domain, or from 10.6 the login popup can't be accessed (as that's a Safari window). this is only referenced in the Navigator documentation and not for any other apps (Collector, Explorer, QuickConnect). https://doc.arcgis.com/en/navigator/iphone/help/deploy.htm What a Safari Domain does is tunnel the whole safari app after that is triggered (until whenever your VPN is set to disconnect), which isn't ideal but we can live with. This can be seen as I can : - log into Esri app > Enterprise Portal > triggering the Safari Domain rule set on that portal domain - then open up the actual Safari browser app, which shows VPN connection in the corner. Also verified as I can access our intranet sites, and shows in VPN + iOS Fiddler logs - Until the VPN session times out, via Safari I can access ArcGIS Online fine and login, and view basemaps (and also Portal). So agreed is definitely some app-level config issue, however there's limited 'spots' in the Citrix config to put the whitelisting for all the AGOL service URLs.
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04-23-2020
07:53 AM
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Hi Charlie Charping, Kristian Verlinna, did you ever overcome this? we're facing an identical issue trying to use Citrix MDM VPN with Esri mobile apps (Collector/Explorer). Configured with per-app VPN, I can connect to our Portal and use a map with only internal services; but any connection to basemaps from arcgisonline.com just times out. Shows 500 errors in logs. While connected to VPN we also can't even log onto ArcGIS Online either (instead of Portal) - timeout error also. Configured with iOS 13 and Portal 10.7.1, using Citrix MDM (Secure Hub + SSO app).
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04-23-2020
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Brilliant! Thanks for the reply, appreciate it. Regards Zoltan
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10-14-2019
02:39 PM
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Hi Kylie Donia, This map is visible as one of the demo maps available in both the old and new Collector iOS apps (by clicking 'Try It') instead of logging in. This has a layer (Inspected_Hydrant) in it that shows highlighted inspections when a related record is populated. These change instantly as soon as a record is populated. How is this layer configured - Can this configuration be shared? (either as info, or a link to that webmap on ArcGIS Online). I can create equivalent functionality with a joined hosted view in ArcGIS Online to the inspections table, but it requires a refresh or at least a redraw for the symbology to change. I haven't tried a database level view joined and published via ArcServer if that would make a difference, but it would be preferable if it didn't require exposure of ArcServer externally. See below for screencaps, if you add a related record it gets highlighted in green You can see in the layers it’s a separate layer: Thanks! Zoltan
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10-13-2019
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Hi, thanks for this, it’s fantastic! Really appreciate the detail. I’ve managed to follow to this point, if you can post the third part you will make my (and my teams’) day/week/year!
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09-09-2019
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Hi Daniel, we're facing the same issue. can you please verify whether this is still an outstanding bug? our site: Melbourne Water - Open Data Hub Hub Page 'Working with Data' appears under the Documents search: Melbourne Water - Open Data Hub - Document search Thanks, Zoltan Kelly Melbourne Water
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09-03-2019
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Brilliant! thanks heaps! I've managed to map out the JSON endpoint to the attribute data with a bit of trial and error, but it'd be great to validate if i'm doing it effectively/correctly. The main challenge I'm having is for authenticated services; I haven't worked out how to connect to anything but a publicly shared endpoint
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08-08-2019
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Hi, we're super interested in this also - ArcGIS Maps for office doesn't deliver exactly what we're after. unfortunately the linked post (to rwalker.info) is no longer available - any chance you could share that content? Rashan Walker, is that your blog?
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07-19-2019
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Title | Kudos | Posted |
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1 | 08-08-2019 03:38 PM | |
2 | 09-03-2019 10:24 PM | |
3 | 09-09-2019 12:55 AM | |
1 | 10-14-2019 02:39 PM |
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