I'm experiencing this exact same issue. I've been working with customer service for days now trying to get this fixed. I am signed up for a MOOC using ArcGIS Pro, which asks for my ArcGIS Online credentials, and if I can't get this fixed, I won't be able to participate. I've had an ArcGIS Online account for years. Even before I bought my home subscription. Geoff, did you get it resolved? If so, how? Thanks, Greg
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