Latest Contributions by DebsGray

@Anonymous User  I'm using iOS. Ah, I can see that I can select multiple files through the file option. Is there a way to get to the photo gallery through the file option? If not, then I'm back to square one and can't select multiple images at this time (using an iphone)? ... View more

Hi @Anonymous User  I have just tried to add a file question type to my survey, however, on the survey123 app the image selection looks the same as the image question type and I can't select multiple images at the same time. Not sure what I've done wrong? Thanks Debs ... View more

Hi Phil Thanks for your response. This workaround is really helpful, thank you! 😃 Thanks Debs ... View more

I've opened another public StoryMap as you suggested and the first maps are taking about 10 seconds to load, but then the rest of the maps are quick to load. I've just tested mine again and the first map (express map) takes around 10 seconds to load but then rest of the maps, which are ArcGIS maps, are taking around 5 seconds, so it is quicker. This is my newly published StoryMap. I'm finding the loading time more of an issue when the StoryMap is in draft mode as it's frustrating to edit the story when it's slow to load/scroll. Are there plans to make the draft StoryMap faster to load or is it just focused on the published StoryMaps? ... View more

Hey Owen Thanks for responding. I have tested my internet connection and my download speed is 46.37Mbps. Since I posted, I have published the story and I can see that the story is quicker to load once it's been published. I have compared the two and found the below: Draft/editing mode: It takes 20-30 seconds for maps to load, this is the entire map, sometimes the features show first and then the map or vice versa. It's like this for express maps and ArcGIS maps. It also takes a long time to scroll through the StoryMaps, which makes creating and editing the story a little frustrating. Published mode: The maps are quicker to load and take about 10-15 seconds. ... View more

Thanks for the update Phil. Do you know when this update will be released? Thanks Debs ... View more

Hi Phil Thanks for the update, really appreciate it! I will check out the beta version on EAC. Thanks Debs ... View more

Working with support, I think there's a solution for what went wrong with me. My organization's surveys are just shared with the organization and not made public. Whenever we are out in the field, we have a lack of connectivity and the app constantly signs you out when you go in and out of connectivity. Therefore, when the team tries to submit a survey, they can't because they aren't signed in. However, Survey123 doesn't say that's the reason and provides the error 'getting service information' instead. Not sure if this is the same as your situation Brian Love‌, but hopefully it can help. ... View more

No unfortunately I didn’t get an root cause. Haven’t come across the heat issue before, but would fit in my situation too. ... View more