I’m using Collector Version 10.4.2 on Android 6.0.1. I defined the level of detail and the area of interest to cache in ArcMap before publishing the service. In the Caching settings of the Service Editor I chose as level of detail 14 (approx. 1:36.000) to 18 (approx. 1:2.256) using the ArcGIS Online / Bing Maps / Google Maps tiling scheme. As area of interest I chose the current extent of the map. When I try to take the map offline in Collector I choose an area that is covered by the cache (between level 14 and 18) but I still get the message that the tiles cannot be exported because the tiles are not available for the specified levels. I noticed that the “specified levels” (for example 12, 13, 14) do not match with the levels I chose before (14, 15, 16, 17, 18). Seems to me that there is a scaling problem using Collector on a smartphone or tablet.
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