AnsweredAssumed Answered

Why won't pop ups in a Story Map: Map Series work on a smartphone?

Question asked by shanebradt on Mar 30, 2020
Latest reply on Apr 10, 2020 by kbcarlso

I'm having trouble with a Classic Esri Story Maps - pop ups don't work on iOS devices (see https://arcg.is/19CLzG)

 

The pop ups work just fine with a desktop browser, but when I try to click on a point on the map on my iPhone and iPad (each running current the OS), the pop ups rarely appear. Instead, I click away over and over again, nearly always to no effect.

 

I tried increasing the size of the icons, which didn't solve the problem. I also tried viewing the Story Map on Firefox on both devices, and the pop ups didn't work there either.

 

I tried the ArcGIS Online map itself and the pop ups work just fine on both devices. I also tried embedding the map in a dashboard, then viewing it on the same devices - the pop ups work there too.

 

Any ideas about what is happening and how to fix it? Or is this a known problem with the Classic Story Maps on iOS devices?

 

Thanks so much,

Shane Bradt

UNH Cooperative Extension

Outcomes