Survey123 thumbnail doesn't download to mobile device

1703
11
02-19-2018 04:28 PM
ShanaGail1
Occasional Contributor

When users download my Survey to a mobile device from AGOL, my custom thumbnail doesn't come down with it.  It's the default thumbnail instead.  I can see it in the Form in Survey123 Connect, and it is visible in AGOL also.  My coworker had this randomly happen with a different survey.  I've republished multiple times to no avail.  Any ideas?

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11 Replies
LS1
by
New Contributor III

Any update on this?  I have iPhone. 1 survey that displays the thumbnail, 1 survey doesn't. Trying deleting app and re-installing, didn't work. Thought it had to do with storing .jpg or .png file as thumbnail. Should I be using one format or the other?

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ShanaGail1
Occasional Contributor

I've only republished once over the past year and didn't see it happen.  I was hoping it had been fixed, but I guess the stars were just aligned. 

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