When users download my Survey to a mobile device from AGOL, my custom thumbnail doesn't come down with it. It's the default thumbnail instead. I can see it in the Form in Survey123 Connect, and it is visible in AGOL also. My coworker had this randomly happen with a different survey. I've republished multiple times to no avail. Any ideas?
Any update on this? I have iPhone. 1 survey that displays the thumbnail, 1 survey doesn't. Trying deleting app and re-installing, didn't work. Thought it had to do with storing .jpg or .png file as thumbnail. Should I be using one format or the other?
I've only republished once over the past year and didn't see it happen. I was hoping it had been fixed, but I guess the stars were just aligned.