AnsweredAssumed Answered

Collector Classic on Android not signing out user

Question asked by asan@nps.gov_nps on Nov 7, 2019
Latest reply on Nov 8, 2019 by asan@nps.gov_nps

I am using Collector Classic v. 18.0.3 build 1033. on an Samsung Active2 using Android 9.1.1.


I was testing it out today with a different user and noticed that I couldn't sign his user name out. I "remove" his user name, and attempt to log in with my credentials but it keeps skipping the prompt for credentials right into his account. 


I have even tried this on another Sansung Active2 tablet and successfully being able to log in/ log out twice, the third attempt to log in failed to prompt for credentials, despite it being "remove". 


This is a major security issue. I don't understand why I can easily logout of Collector on iOS, but not Android. 


Please note we have Enterprise logins accounts.