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Why does Survey123 Feature Report generation cost so many credits?

Question asked by cewert@h2e on Oct 3, 2019
Latest reply on Jun 24, 2020 by Joerodney

I understand that some of the online services associated with Survey123 and AGOL have to cost credits in order for ESRI to make money, but the recent change to charging 2.5 credits per Survey123 Feature Report seems way too high in relation to the actual effort required on their end and the benefit received.


When I originally found out they would charge credits, I assumed it would be something reasonable like 0.1 credits per feature report. At 2.5 credits per report, our business will likely be forced to move away from using Survey123 reporting in the future unless the cost drops to a more reasonable range. Doing the math, this works out to $0.25/per report (1 Credit = $0.10; $0.10 x 2.5 = $0.25/report). One of my laser printers costs less to operate.


Does anyone know why Survey123 reports cost so many credits to generate? Does anyone know the justification for this price point?