Hi all,
First off, apologies for the download issues over the past week. We observed a significant outage that caused much of the headaches you've experienced.
Over the span of about a week (10/1 – 10/8) the Hub backend experienced substantial delays with dataset indexing and download file preparation. We lost a substantial amount of cached files in our backend, requiring a rebuild across the Hub platform. Rebuilding the cache for all the content across the platform takes significant time. While the system is recovering you may experience unexpected behavior due to indexing failures or download caching failures that occurred during the noted period. We expect these issues to clear themselves in the coming days and will continue to monitor.
We agree that a lack of messaging and error reporting compounded the issues this week, which is why we're investing development energies into better error reporting and response. In addition to adding error display and management features to the application, we will be adding a status page to Hub in the coming weeks. It is our hope that this will help make sure you not only see what's wrong before your end users do, but that you don't waste valuable hours troubleshooting issues in vain.
Again, we apologize for the inconvenience and frustration this caused you. We're working to make sure it doesn't happen again.
Best,
Patrick, Hub Product Engineer
