ArcPro randomly zooms to 1:100,000,000,000

[DamienPyne]

Some of our staff are having issues where arcgis pro will suddenly zoom to 1:100,000,000,000.

We are using ArcGIS Pro 2.2.4, with the electric utility network extension, running on arcgis 10.6.1.

Has anyone encountered this or know what could be causing this?

Edit: Upgraded one of the users to pro 2.3.2 and the issues still occurs.

[DanPatterson_Retired]

Always? or recently?

If recently, it could be one layer that has been added that has a bad geometry.  If you can narrow it down with

Check Geometry—Data Management toolbox | ArcGIS Desktop 

You could try

Recalculate Feature Class Extent—Data Management toolbox | ArcGIS Desktop  as well

Worse case scenario, start removing objects and hit zoom to full extent to see if you can track down the culprit.

[DamienPyne]

Thanks Dan.  I'll start looking

[Anonymous User]

What action is being undertaken at the time of zoom? i.e. are we panning the map, zooming to features, scrolling inout, or nothing at all? 

It may not be specific to Utility Networks - see here for a discussion where users encountered the error and a bug was lodged in relation to anti-virus

https://community.esri.com/thread/210120-uncontrolled-zoom-out-on-layout-view-arcgis-pro

[DanPatterson_Retired]

Look specifically at the suggestion at this portion of the thread

https://community.esri.com/thread/210120-uncontrolled-zoom-out-on-layout-view-arcgis-pro#comment-831... 

If removing the utility network components doesn't fix it, as Chris suggests, it may be the anti-virus or Chrome 

[KoryKramer]

Damien Pyne‌ what antivirus are you using?  Chris and Dan are pointing to the thread that I was thinking - in nearly all of those cases we've heard of, the machine is running WebRoot.  Let us know.