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Survey123 - Data Matrix Barcode Scanning Issues

Question asked by jadavis101699 on Apr 23, 2019
Latest reply on Apr 24, 2019 by jadavis101699


I've had some great success employing Survey123 in the field thanks to previous posting assistance from ESRI staff member Phil Wilson.  If you are reading/watching...many thanks Phil.

I am currently having one issue that I cannot seem to clear the hurdle.

I am using a Samsung Galaxy S8 phone for barcode scanning.

Our electric meters contain two barcode types; the typical "UPC type" and a Data Matrix version.

Unfortunately, I am unable to scan the Data Matrix.  When I center on the barcode using my camera nothing happens.

Can anyone please advise on the appropriate steps for solving this issue?

Thank you in advance.