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Scene Viewer Performance Issue on High Resolution Display

Question asked by zxz123 on Apr 11, 2019
Latest reply on Apr 16, 2019 by ARex-esristaff

We have a slpk file directly generate by Context Capture from oblique photographic images.
We publish a service and view it online in SceneViewer.
It doesn't have any geometry at root(level 1) and level 2 nodes. Although we believe this would be a Context Capture problem, but also something we want to ask here.

On my own computer, with a 1080P display, it looks fine.
But on other computer, with dual-4K display, it took very long time to load in full extent, and seems fine if focus to small, local extent.

We've tried turn up the maxError value on level 3, I believe that would force to load only level 3 which is smaller and faster.
Still fine in my 1080P display, very little improve in dual-4K display.

So I start to wonder, how does it react on high resolution display? What's the difference between 1080P and dual-4K display? What can I do to improve this?

We are working with ArcGIS Pro 2.3, ArcGIS Enterprise 10.7 and Context Capture Center Edition Update 11
Both computer and the host server have hi-end environment so it's not on this

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