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ArcMap 10.6.1 crashing when adding base map

Question asked by loo205 on Nov 5, 2018
Latest reply on Nov 12, 2018 by loo205

Hi everyone, 

My ArcMap 10.6.1 crashes repeatedly whenever I try to add a base map or go to ArcGIS online. I've read through previous experiences and comments but none of the recommendations have worked for me. I'm running the ArcMap on a windows 10, using the parallel desktop.  Any help would be appreciated ASAP.