AnsweredAssumed Answered

Invalid ArcGIS Server Account Password

Question asked by alchild on May 25, 2018
Latest reply on Jul 25, 2018 by adamfjeld

Hello all. I'm having problems with my ArcGIS 10.6 instance on my Windows Server 2012r VM.


While trying to install GeoEvent Server, when I provide the ArcGIS Server Account (serveradmin) and its password, I get an Invalid password for the user error.  I know that the password is correct because I just installed ArcGIS Server and created the server account and this password earlier today.  Interestingly enough, I get a similar error when I try to update the Server Account password via the Configure ArcGIS Server Account utility; I get Invalid password specified for serveradmin.


In the Windows Event Viewer, the errors thrown during the GeoEvent installation failures are:

Event ID 10005, MsiInstaller; Product: ArcGIS GeoEvent Server 10.6 -- Error 28809. Could not validate the credentials for account .\serveradmin. Confirm the credentials are correct and attempt the installation again. The setup will now exit.


Any ideas on how to resolve this?