Failed to open file. May not be a valid tile package

[BrendanMcCann]

Hi,

I'm making a call to take a map offline but its started to fail with the error message below:

Error Domain=com.esri.arcgis.runtime.error Code=19 "Internal error exception" UserInfo={NSLocalizedDescription=Internal error exception, NSLocalizedFailureReason=Failed to open file. May not be a valid tile package.}

We are using the AGSExportTileCacheTask.exportTileCacheWithParameters method to take the map offline.

Any ideas why this would have stopped workig?

Thanks

[Nicholas-Furness]

Hi Brendan McCann,

Which service URL and what version of the Runtime SDK are you using?

Cheers,

Nick

[BrendanMcCann]

Hi Nick,

This is happening for all of our tiled layers: https://tiles.arcgis.com/tiles/LTisjkyAR6ZTffiz/arcgis/rest/services/

Using version 10.2.5 of the Runtime SDK.

Thanks.