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Failing to login to ArcGIS Server when it is federated with Portal on Azure

Question asked by valraa on Jul 20, 2017
Latest reply on Jan 21, 2020 by efernandezesriaustralia-com-au-esridist



the machine in question has winserver 2016 and IIS 10.

ArcGIS Enterprise pre-installed and not configured ("esri" image in the MS Azure market).

Now I'm in the process of installing and configuring the WebAdaptor.

In previous installations I checked that the URL I was using to access the webadaptor was the external DNS so that I could access arcgis server and portal from outside through port 80.

Inthis installation, I have problems in doing so for Portal in the sense that when I click on "Cofigure" in "https://<my_external_DNS>/arcgis/webadaptor/portal", it says that configuration succeeded, but the link provided does not work (a blank page shows up).

I typed in as the portal URL "https://<my_external_DNS>:7443" for portal.

For ArcGIS Server it does not even configure. I receive an error saying "Additional non-parsable characters are at the end of the string".

Strangely, unregistering WebAdaptor from Portaladmin, I can access the portal with https://<my_external_DNS>:7443, but it automatically redirects to https://<my_internal_DNS>:7443/arcgis/home/.

To be precise: redirects to . I think this is the problem and this is how the installation provided with the image was dsigned.

If I use the internal_DNS I can succesfully configure the WebAdaptor, but I had other problems, like not being able to login to arcgis/rest/services (after pressing login I was receiving a Timeout Exceed error).

The only source I could find to be of help was this other thread, specifically one comment saying "I had a similar problem on my Windows network system.  Seems it was because I had initially setup things using our internal network names (before installing our SSL certs).  I needed to unregistered portal from the Web Adapter and then go through the setup using the public domain name the cert was applied to.".

I need this to work as it should have been easier than installing everything from scratch, but it is getting even way harder...

Aprreciate any help.