We often spend time helping ESRI find and troubleshoot bugs in the software. Although we can appreciate that this effort helps improve the software that we use every day, it doesn't pay the bills. However, ESRI can help, and in the process, incentivize users to submit bugs and help to fix them. My suggestion is that for each bug that a user brings to your attention and that subsequently results in improving the software, ESRI lowers that user's software maintenance fee by a certain amount. You would be giving us maintenance credits for helping you fix your software.