I would like to see an OBVIOUS link (from the support page) to a web page where I can report software bugs. I don't want to be told that I have to contact my "local distributor". What are they going to do? Nothing! I found a bug, I'm trying to report it so ESRI can fix it in a service pack.
This idea has been merged with Provide a means to report bugs on the support website.
What amazes me is you have a fantatsic forum, you've got this interesting ideas web site but for YEARS you have made it difficult for users to report a bug...