I am an Esri Business Partner. I have had conversations with every one of my clients about credit usage.
In a world of ArcGIS Pro, ArcGIS Portal, Level 1 Users, Level 2 Users, Server Roles, WebApp Builders, Concurrent licensing On/Off/On. THERE IS ALREADY ENOUGH CONFUSION.
Please. Please. for my sanity. Just get rid of the credits.
Either you have access to the tool or not. Go ahead and use the Freemimum model it's fine we're used to it.
Own that it is the Worst Idea Ever and lets move past it. downwithcredits
Please See my responses below for more clarification...