MyEsri Support Limitation

[RyanKornelson]

Allow for more specific functionality on the "View Support".  Even with the user added to the authorized callers, they will not be able to submit a request unless "View Support" is enabled.

Enabling the "View Support" provides access to all calls,  Site should have the ability assign access for the users to view only their submitted support requests.

[TeresaDolan]

My Esri recently added some functionality to allow organizations have an "Owner Only" flag set for them. With this setting turned ON, users (that is, authorized callers) at an organization are only able to see technical support cases they themselves submitted. They cannot see cases submitted by their colleagues.

Admins with View Technical Support Information permission at the organization will continue to see all cases, regardless of the flag setting.

For domestic organizations, contact your organization's Customer Service Representative (CSR) for more information. Your CSR is listed on your My Organizations > Overview page. For non-US organizations, contact your distributor.