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Workforce for ArcGIS

14 Posts authored by: jshaner-esristaff Employee

The Workforce website ( and the Workforce beta website ( are scheduled for maintenance on Saturday, May 30th at between 07:00:00 AM EST and 09:00:00 AM EST.  During this time, you'll be unable to access either web application.

All other aspects of Workforce will be remain available, this includes the mobile application, ArcGIS API for Python and the ArcGIS Online services. 

If you are using Workforce with ArcGIS Enterprise, you will not be affected by this maintenance.

The ArcGIS Workforce team

Workforce for ArcGIS is evolving! We're adding offline support, refreshing the mobile apps, and enhancing the project schema. 


If you are currently using Workforce or have been waiting for new features like offline support to jump in, we'd like you to join our beta program now and help us in shaping the next releases. Click the link below to join our beta program.


Join the Workforce Beta Program

Today we released a minor, bug fix update to the Workforce web app inside of ArcGIS Online. We also took this opportunity to announce our upcoming beta for offline support. Workforce is evolving and there are a lot of exciting changes about to happen. 


Read this blog article for more details and to sign up for the beta:

Workforce for ArcGIS is evolving! 

We are adding new features to the Workforce for ArcGIS website and wanted to let you know that we will be releasing an update in the next couple of weeks updated today (Feb 20th, 2018).!


If you are using ArcGIS Online, this will be a seamless update to the website and your existing projects will continue to work as expected.  If you are using ArcGIS Enterprise, this will be the official release supporting ArcGIS Enterprise 10.6 and when you sign in to the MyEsri website, you will find a new setup for Windows and Linux called "Workforce for ArcGIS 18.0.1" under Apps in the Downloads section. Later this week we will update MyEsri with the ArcGIS Enterprise 10.6 setup.


New in this update...

1. Instead of adding mobile workers one-by-one, you can Add Workers from a File. A template CSV file is provided for you to populate with new workers and you can pre-populate it with existing workers if you like. 




2. Explorer for ArcGIS is available within the App Integration screen on the Advanced tab so your field workers can open Explorer at the location of a work assignment and redline on top of it. You can add Explorer integration either at the Project level or at the assignment type level.


3. In our last update, we added the ability for you to pass the ID and Location Description fields from the Assignment to the feature you create in Collector or Survey123. With this update, you can now pass the GlobalID field as well. Passing the GlobalID to a string or GUID field, you can establish a relationship between the feature collected/inspected and the assignment itself. 


4. If you have enabled the use of Esri Vector basemaps in the Map settings of your Organization, we will use the Navigation basemap when creating a new project.


In addition to these 4 updates, there are a number of stability enhancements. These updates will be coming soon are now live!

Workforce for ArcGIS is rolling out a new update, both to the Workforce web app that is used to create projects and dispatch work, as well as the mobile client apps on the iOS and Android platforms.


We updated the web app, today, Tuesday October 31st, at 9:00AM PST, with a few highly requested new features:


1. Project Owners can now deepen the integration between Workforce and Collector/Survey123 by passing the Workforce ID field and Workforce Location field to attributes they map on either their web map or Survey form. This provides a loose coupling between work assignments and the work accomplished.



2. Dispatchers have additional information about work assignments that improve their decision making process. For each assignment, the name of the dispatcher is displayed and the Date/Time of when assignments were created and when an assignment changed state is displayed. 


3. Location is important when creating and assigning work and we don't want the panel to get in your way. Now you can hide/show the panel when you want to.



In addition to these top 3 enhancements we have fixed several bugs in the Workforce web app.


November 31st Update - The ArcGIS Enterprise 10.5.1 setup that includes the web app enhancements is now available on in the Apps section.


Updates to the mobile apps for iOS and Android within their respective stores in December

We are excited to announce that Workforce for ArcGIS is now fully supported with ArcGIS Enterprise 10.5.1!

Workforce is a stand-alone setup that you will need to download from the MyEsri website. Once you sign in to MyEsri, navigate to the Downloads section and click on Apps. There you can quickly search for Workforce and find the installer.

Before installing Workforce on top of ArcGIS Enterprise 10.5.1, please ensure that you have configured a hosting data store as Workforce writes project contents to it.


Once installed, simply navigate to:
(where host, domain, and webadaptor are replaced by the information about your portal) to create your first Workforce project!


For more information about ArcGIS Enterprise configuration for Workforce, please read our documentation topic.

Workforce Team

Today we updated Workforce for ArcGIS on the Android platform. The 1.2.1 release addresses a number of key defects that were causing stability issues. The update is available now on Google Play and will be available soon on the Amazon App Store.

Workforce Team

Recycling, Graffiti and Tech services teams working for the City of Palmerston North New Zealand are getting a little help combatting Fly Tipping (Illegal Dumping) by using Workforce and Survey123. Read more about what they are doing here Location Based To Do Lists – Anything Mapping


The Workforce team is excited to announce that the Android version of the Workforce mobile app is now available within Google Play and the Amazon App Store.

Workforce on your Android device integrates seamlessly with Navigator for ArcGIS, Collector for ArcGIS and Survey123 so that you can build end-to-end workflows on both the Android and iOS platforms.

NOTE: If you are an existing beta tester of Workforce through the store, please note that we will disable beta testing on Friday Feb 17th. We recommend that you remove yourself as a beta tester now and download the released version.

For more information about Workforce for ArcGIS, please visit our documentation site.

Workforce team

We released a minor update to the Workforce for ArcGIS web app inside of ArcGIS Online today (Jan 31st, 2017). It includes a few focused enhancements that improve the way that you dispatch assignments to mobile workers. Here are a few highlights worth mentioning.

Disable Clustering

Clustering can be an extremely useful method for visualizing work assignments, especially when viewed at a small scale. However you have asked us to provide the flexibility to turn off clustering so that dispatchers can see individual assignments even when multiple assignments are visible in a small area. To provide the utmost flexibility, this is a subtle switch available to all Dispatchers directly within the web app. You can now turn on/off clustering when you see fit.

Filtering Assignment Types and Priorities

When creating assignments using the web app we have added some targeted enhancements that help improve productivity. Using the keyboard can be much faster than using the mouse and if you haven’t yet discovered, you can use tab and enter to move quickly through the experience of filling out the new assignment form. To help with this process, you can filter long assignment lists by typing characters that will get you to the type you want to set quickly. We added this same ability to the Priority drop down as well.

Worker Thumbnails

Take that favorite selfie and making it your user thumbnail pays off in Workforce. It can be difficult to associate the worker on the map with the worker in the list but by adding the worker’s thumbnail image into the icon in both helps Dispatchers make that mental leap.

Assign to the closest Mobile Worker

When picking the Mobile Worker that you want to assign work to, it can be quite useful to see how far away they are from the assignment you want to give them. A subtle addition into the web app is a recognition of distance away.

For a list of all additions to the web app, please read our What’s New.

So What’s Next??

You might be wondering when Workforce will be supported with ArcGIS Enterprise 10.5?
We are busy working on this right now. Coming either at the end of March or early in April we will provide a standalone setup that lets you install the Workforce web app on top of your 10.5 Portal install. Workforce projects, maps and services will be written to the ArcGIS Data Store.

How about Android? Are you going to release it soon?
Well yes we are! We are finalizing certification right now and look for an update coming soon to Google Play and the Amazon App Store!

We have a lot planned for 2017! Please stay tuned for announcement of future updates as we move into the spring!

Workforce Dev Team

Jordan Rogers, GIS technician at Utilities Kingston, saw the value that Workforce for ArcGIS could bring to their organization before the product was released in July 2016.

“We created all 5,300 assignments in Workforce for ArcGIS and then categorized them based on the type of work that needed to be done. Within four months, we had already completed 3,100 assignments.” – Jordan Rogers.

Gas meter inspections and replacements, previously completed using paper, have transformed into work assignments that are completed using Workforce for ArcGIS with Collector for ArcGIS directly updating their GIS so that asset status is more accurate and always up to date.

Read this article to learn more!

We are pleased to announce the second beta release of Workforce for ArcGIS on the Windows 10 platform!

This update includes a number of new capabilities:

  • Support for viewing attachments for assignments and features
  • Filter your To Do list by type, location or Work Order ID
  • Search for features and mobile workers
  • Notification enhancements
  • Much more…
You can download the Windows 10 beta directly from the Windows Store.

If you haven’t already, join the Workforce beta program and test on either the Windows 10 platform or the Android platform. To learn more about Workforce for ArcGIS, please visit our documentation site!

Today we released a new update to Workforce for ArcGIS on the iOS platform. This update adds support for Feature Search in the Worker web map, some Ux improvements to better support iOS10 and localization. Supported languages in this release in the following: Arabic, Chinese—Simplified and Traditional (Hong Kong and Taiwan), Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazil and Portugal), Romanian, Russian, Spanish, Swedish, Thai, Turkish, and Vietnamese.


For more details, see our recent blog post.

On Friday Oct 20th, we released v1.1 of Workforce for ArcGIS (Web). Please read our ArcGIS blog article for details!

Workforce for ArcGIS v1.1 Release (Web) | ArcGIS Blog 


Workforce Team