• French is Available on Support.Esri.com!

    Parlez-vous français? The award-winning Esri Support website is now available in French!   Note: To view Support.Esri.Com in a language other than your default language, navigate to the langu...
    MSingleton-esristaff
    last modified by MSingleton-esristaff
  • Troubleshooting “Error: The layer, [layername], cannot be added to the map” in ArcGIS Online

    In the ArcGIS Online Map Viewer, this error is used to inform the user that the type of content requested is unable to be added to the map. This error can occur due to a variety of factors. In essence, it means that t...
    JGuard-esristaff
    last modified by JGuard-esristaff
  • Thank You for Contacting Esri Support, How Can We Help You?

    As a Support analyst, I take for granted how easy it is to say the words “how can we help you?” But as a software user, I understand answering that question can be difficult.  My expertise lies in the...
    TMorgan-esristaff
    last modified by TMorgan-esristaff
  • Release of the Deprecated Features Plan for ArcGIS 10.5.1

    This blog post provides the latest updates regarding deprecated features in the recent release of ArcGIS 10.5.1. With each release, Esri assesses and adjusts the products and functionality supported in the ArcGI...
    GLehner-esristaff
    last modified by GLehner-esristaff
  • ArcGIS Server 10.5.1 Installation Problems

    We have attempted several times to configure a server on a virtual machine running the following setup. The server was previously running the same DBMS and OS with ArcGIS Server 10.4 successfully; however, we wanted t...
    dwunneburger
    last modified by dwunneburger
  • Support.Esri.com in German is Live!

    Sprechen SIe Deutsch? The award-winning Esri Support website is now available in German!    The Esri Support website hosts many critical resources for the Esri community, such as popular technical articles,...
  • Portal for Arcgis web app tile layers not visible

    Hi I created Apps for different sites situated in different locations  using Portal for Arcgis .All the Apps seem to be working just fine apart from 1 site were I m getting complaints that some published tile...
    cjsikasula
    last modified by cjsikasula
  • Why are my Spatial Analyst and 3D Analyst toolbars gray?

    Hi all, my name is Jeff and I am a member of the GeoData Raster team at ESRI Support Services located in Charlotte, NC. As more and more users make the switch to ArcGIS 10, one of the most common calls that I have rec...
    geonetadmin
    last modified by geonetadmin
  • Release of the Deprecated Features Plan for ArcGIS 10.4 and 10.4.1

    This blog post provides the latest updates regarding deprecated features in ArcGIS 10.4 and in the recent release of ArcGIS 10.4.1. With each release, the platforms and functionality supported in the ArcGIS platform ...
    GLehner-esristaff
    last modified by GLehner-esristaff
  • Google Chrome 51 Issues when Logging in to Portal for ArcGIS, ArcGIS Online, or Custom Apps

    Update, 2 June 2016: Google Chrome 51.0.2704.79 was just released; it fixes the change that caused a blank screen for ArcGIS Online, Portal for ArcGIS, and applications built with the ArcGIS API for JavaScri...
    GLehner-esristaff
    last modified by GLehner-esristaff
  • Final Release and Support Plan for the ArcGIS APIs / Viewers for Flex and Silverlight

    The next release of each ArcGIS API and Viewer (for Flex and Silverlight) will be significant in that they are the last planned releases of two once-popular technologies. While technical support will be available...
    GLehner-esristaff
    last modified by GLehner-esristaff
  • Unable to log in to Business Analyst Online or Community Analyst

    If you try to log in to Business Analyst Online or Community Analyst and you receive the message, "Error: Invalid username or password", see the following reasons and ways to troubleshoot.   Reason 1: You’r...
    GLehner-esristaff
    last modified by GLehner-esristaff
  • Retirement of support for ArcGIS 9.3 and ArcGIS 9.3.1 products

      Esri is committed to providing the best possible support for our products. Periodically, it is necessary to deprecate specific functionalities and/or platforms to continue delivering optimal support to our use...
    GLehner-esristaff
    last modified by GLehner-esristaff
  • Understanding Software Issues:  Hangry software

    We have all been there.  Your stomach is growling, yet all of your mental energy is focused on fixing the car in front of you going fifty in the fast lane.  When people are hangry (hungry/angry) th...
    TMorgan-esristaff
    last modified by TMorgan-esristaff
  • Chat with an Analyst

    Are you looking for a particular help topic or knowledge base article? Do you just need a quick tip to get started with learning a new topic? Sometimes waiting for an e-mail response or calling into Support takes mor...
    geonetadmin
    last modified by geonetadmin
  • Support.Esri.com is Now Available in Chinese and Japanese

    As part of our commitment to expanding the online support experience for international customers, Esri Support is pleased to announce the launch of the award-winning Support.Esri.com in Chinese and Japa...
  • Getting Ready for Esri 2018 - It's Time to Upgrade from ArcGIS 10.1

    Exciting things are coming for GIS users in 2018 - ArcGIS Desktop 10.6 and ArcGIS Pro 2.1 are being released in January, along with some great new tools, features and functionality. Esri Technical Support is exci...
    lenhardt.julia
    created by lenhardt.julia
  • Replication Revealed:  Disconnected Synchronization

    What is it? The synchronization process is made up of multiple tasks involving sending and receiving data and acknowledgements between the two geodatabases that participate in the replica.  The Disconnected Sync...
    TMorgan-esristaff
    last modified by TMorgan-esristaff
  • Updating the license for enterprise geodatabases at 10.1

    Esri Developer Network (EDN) licenses, Site License Agreements (SLAs), educational site licenses, and other license agreements require that the license files for ArcGIS for Server and ArcSDE enterprise geodatabas...
    mjarman-esristaff
    last modified by mjarman-esristaff
  • Installation for ArcGIS Runtime SDK for iOS with CocoaPods

    Are you tired of implementing and managing different third-party libraries when creating your own applications? This blog shows you how to implement CocoaPods with Xcode 6.1 and use CocoaPods to download ArcGIS Runtim...
    Yue_Wu-esristaff
    last modified by Yue_Wu-esristaff