• Tips for Compressing with Existing Geodatabase Replicas

    In a versioned environment, all edits are stored in what we call delta tables, or Adds and Deletes tables, and these tables are assigned to a unique state ID. Edits are held in the delta tables to handle any conf...
    last modified by TMorgan-esristaff
  • Recover Lost Licenses from My Esri

    Nobody likes to talk about it, but sometimes computers can crash.  Yup, the entire thing just fails and nothing at all can be recovered (if you haven’t backed up your data, go do it now!) Or what if your la...
    last modified by KKramer-esristaff
  • Options for Authorizing an Enterprise Geodatabase

    Following up on a previous post regarding obtaining license files for creating enterprise geodatabases, we want to provide more insight into how this can be done if you don't have access to the server instal...
    last modified by mjarman-esristaff
  • Calculating the slope of a hiking trail

    Trail hiking can be a fun and exciting activity when you properly prepare for the hike.  An important step for preparation is knowing the trail.  Some key factors include: length, minimum elevation, maximum ...
    last modified by timothy_hales-esristaff
  • Setting up a proxy with Web AppBuilder for ArcGIS (Developer Edition)

    Welcome to part two! In our last blog post, we looked at how to set up a proxy to work with a JavaScript application. Today, we’ll be taking a look at the workflow to set up a proxy with Web AppBuilder for ArcGI...
    last modified by geonetadmin
  • JavaScript Debugging Tips Part II – Google Chrome and the Console Tab

    This blog post is the 2nd in a series of JavaScript debugging tips and tricks to help you on your way. See JavaScript Debugging Tips Part I – Google Chrome and the Network Tab for our first segment. T...
    last modified by NSager-esristaff
  • Why can't I use the Add Item dialog in ArcGIS Online?

    Hi ArcGIS Online users!   I wanted to take a quick minute to provide some information on a recent issue that has been impacting many ArcGIS Online users over the last month who use Google Chrome.    D...
    created by ARex-esristaff
  • Join us in Beta Testing the Esri Support Mobile App

    The Esri Support Mobile AppFind answers and get expert help for your geospatial solutions   The upcoming Esri Support mobile app provides a tailored support experience that makes getting help for your ArcGIS...
  • Monitoring web service requests using Fiddler

    In a previous blog post, my esteemed colleague and board game nemesis Kelly Gerrow-Wilcox discussed the basics of capturing web traffic in a web browser using the built in browser developer tools.  But what about...
    last modified by ARex-esristaff
  • How To Escalate A Defect

    If your support case is attached to an existing defect or has been diagnosed as a new defect with our software and it is adversely affecting your business, you can escalate the defect thr...
    last modified by JGuard-esristaff
  • JavaScript Debugging Tips Part I – Google Chrome and the Network Tab

    This blog post is the first in a series of debugging tips and tricks to help you on your way.  It’s a jungle out there. And like it or not, it’s a jungle inside your application as well. Working thro...
    last modified by NSager-esristaff
  • A Non-programmer's Guide to Troubleshooting ArcPy

    My name is Andrew--you can call me Drew--and I’m a Desktop Support Analyst with Esri Support Services. If you’ve ever called us to talk about a Python issue, you’ve probably spoken to me! I get a lot...
    last modified by AOrtego-esristaff
  • Reconnected after all this time!

    "Can I fix feature linked annotation if it's no longer working as expected?" is a question I'm frequently asked. Good news, the answer is "yes, annotation can typically be fixed." What do I mean when I say "fix your ...
    last modified by geonetadmin
  • What version of OpenGL do I have? And do I have the latest drivers for my system?

    Question: I have purchased the latest Esri software for both ArcGIS Desktop 10 and Server 10. I do not know if my desktops or my servers have the OpenGL versions that Esri requires. How can I find out if my systems me...
    last modified by PWaldron-esristaff
  • Troubleshooting issues adding ArcGIS Online basemaps to ArcMap

    As we move into an era that utilizes cloud-based services more and more frequently, it becomes inevitable that sometimes we are going to run into issues connecting our desktop machines to those services. Within ArcGIS...
    last modified by LDanzinger-esristaff
  • Understanding Network Locations

    Have you ever tried to get a route between several points in ArcMap and received the message "Warning: Location X in 'Stops' is on a non-traversable network element position"? You do a little research and find out you...
  • Troubleshooting Slow Performance in ArcGIS for Desktop

    A common question that I see in Desktop Support is “Why is ArcMap performing so slowly?” This can be a particularly tricky question as the answer depends on so many factors. For some, the answer is related...
    last modified by LDanzinger-esristaff
  • A New Search Experience on Support.Esri.com

    When looking for answers and solutions related to the ArcGIS Platform, you may have used Support.Esri.Com in the past. This site hosts the largest search collections on the Esri.com and ArcGIS.com domains, return...
    last modified by MSingleton-esristaff
  • Seven easy ways to start learning Python and ArcPy

    I have some great news: you don't have to be a programmer to write code! Thanks to languages like Python, coding is now available to the masses, and the GIS world is one of its newest audiences. The ArcPy site pa...
    last modified by AOrtego-esristaff
  • Gauging ArcGIS GIS Server Performance with Integrated Windows Authentication

    If you want to know how much traffic your ArcGIS Server site can handle, you'll have to thoroughly test. And because you're probably not going to convince thousands of people to log on to your apps and services a...
    last modified by geonetadmin