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It is difficult to troubleshoot serious problems with any type of software. When faced with repetitive and persistent crashing, it is important to ask yourself questions like, "Does the problem occur on multiple machines?", "Does this occur for every user on a machine?", and "Is the problem specific to certain data?" One of the more common reasons that ArcMap may repeatedly crash is when there are issues with the display adapter. An easy way to check if your display adapter is causing problems is to temporarily disable the adapter to see if that resolves the issue.NOTE: Before doing this, take note of what specific display adapter is being disabled. This will make it easier to undo any changes made.

To disable your display adapter:
  1. Click Start, right-click on Computer, and select Manage.
  2. In the Computer Management window, click on Device Manager and select the drop down for 'Display adapters'. You should see your display adapter(s) listed there.
  3. Right-click your display adapter and select Disable. This enables the Windows generic driver to start running instead.disableBlog-300x213.png
  4. You may notice that your screen resolution is not as clear as it was before, in addition to any additional monitors you had running have now stopped. To adjust this to continue testing, right-click the desktop background and select 'Screen resolution'.
  5. For screen resolution, select the drop-down menu under Resolution, and change it to the highest value possible.screenRez-300x213.png
  6. Finally, open ArcMap and attempt to reproduce the behavior that caused the crash.

If the crash can no longer be reproduced after disabling the adapter, then you will need to troubleshoot what is wrong with the adapter. A few things to try:
  1. Verify that the video driver currently being used is the most up-to-date driver available by visiting the Video Driver Manufacturer's website. You can check to see what video driver is installed by navigating to Start > Run, and typing in 'DXDIAG'. Click Yes to check that the drivers are digitally signed. Once the DirectX dialog window opens, click on the Display tab. This will provide you with information on the maker and version of the Graphics Device installed.
  2. Try performing a clean uninstall and reinstall of the display adapter.
  3. Visit the Can you run it? website, and check your system against the ArcGIS for Desktop system requirements. If your system does not meet the minimum requirements, you may have to upgrade your hardware.

If, however, you see the same crash happening after disabling the adapter, then you know that the display adapter is not the culprit. If the crash continues even after trying the steps listed above, you may want to reach out to Esri Support Services for additional help.
Alexander N. and Alan R. - Desktop Support Analysts
Staying updated on the latest revisions to online templates can sometimes prevent problems from appearing further down the road, and is one way a user can avoid being in a situation where they would need to start customizing their template from scratch. Users are able to check on the updates for their application that they downloaded through the GitHub page.

Most applications that are showcased on www.arcgis.com have the option to allow users to view the source code.sourceCode-300x28.png

The source code will have all of the code that has been written for every release of that application listed on the GitHub page. The most recent version of the source code can be downloaded from the GitHub page via the 'Download ZIP' button outlined in red in the graphic below.downloadZip-300x187.png

If you have already downloaded the latest version of the application, be sure to write down the date somewhere so you can manage the updates as they become available. About once a month, log in to the applications GitHub page and click on the 'commits' button.commits-300x79.png

Here you are able to view every change that has been made to the source code, including the date that the code was updated. When using an application that can be customized, it is useful to stay updated with the source code, rather than re-download the source code and start customizing from the beginning when a major change has been made to the logic of the code.

When clicking on an individual commit, it will show you the name of the commit, the number of lines changed, the name of the file changed, and the line on which the file was changed.commitDetails-300x255.png

From there, the users are then able to go into their own application and make the updates to the source code as they deem necessary based on the commits that were provided to the source code. Instead of worrying about changing the code in major portions, you can keep the application updated in smaller bits. This will allow you to use the latest application at all times, and you may even circumvent issues that may be present in the code with which you had originally started.

Good luck with your application!Alexander N. - Desktop Support Analyst
Virtual Campus courses are an online community of users that are receiving training in a fully self-paced environment. Several different kinds of Virtual Campus courses can be taken at training.esri.com. Sometimes, after registering for a course, users are unable to view the course videos. When this happens, the following steps are recommended for users to troubleshoot the issue.
  1. Make sure a supported version of Adobe Flash player is installed. The operating system should be running version 9 or later. To find out what version is installed, go to http://www.adobe.com/software/flash/about. Flash player is not required to view the course videos, but it is required to view the live training seminars.
  2. The system must be running a supported browser. Esri currently supports Internet Explorer versions 7 through 11 as well as the most recent version of Firefox and Chrome. If the user has trouble with one browser, try viewing the video in a different browser.
  3. If the user is unable to view the video in multiple browsers, your associated organization may be blocking the server that hosts our training videos. Please work with your IT department to add an exception to your firewall to allow streaming from the following location: http://trainingmedia.esri.com/webcourses/*
  4. Resetting the browser cache may resolve the issue by clearing out old information that the browser is relying on.
To reset the cache in Firefox:
  1. Press Ctrl + Shift + Del. This opens the Clear Recent History window.
  2. Make sure that Cache is checked, and press Clear Now.
ClearFireFox-300x290.pngTo reset the cache in Internet Explorer:
  1. Go to Tools (Alt + X) and then click on 'Internet options'.
  2. In the General tab, click on 'Delete...' under Browsing history.
  3. Make sure that Temporary Internet Files, Cookies, and History are checked. Press the Delete button.
ieDelete1-220x300.png

After performing the aforementioned steps, you should then be able to see the course videos. If you are otherwise unable to see the course videos, please contact Support with information on the following:
  • The specific error messages that are being received, and at which point in the process that the error is received
  • Which web browser (and version) is being used
  • Which operating system the computer is using

I hope that you all find this helpful! Thanks!Alexander N. - Support Services Analyst

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