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A New Search Experience on Support.Esri.com

Blog Post created by MSingleton-esristaff Employee on Oct 9, 2018

When looking for answers and solutions related to the ArcGIS Platform, you may have used Support.Esri.Com in the past. This site hosts the largest search collections on the Esri.com and ArcGIS.com domains, returning content from the Support knowledge base, ArcGIS product documentation, the GeoNet community, Wiki.GIS.com, and other helpful repositories. 

 

To refine your experience when you're looking for answers, Esri recently updated the search experience on Support.Esri.Com by adding a new search engine and search features.

 

Search Features

The Support.Esri.com search page includes two filters, chronological sorting, the total number of results, and an option to select the number of results displayed per page.

 

Support.Esri.Com New Search Features

 

Content Type Filter

The Content Type filter enables you to select a specific repository for your search results. For example, if you select Technical Articles, only results from the technical article knowledge base return.   

 

Content Type Filter on Support.Esri.Com

 

Time Filter 

The Time filter narrows your search results down to a recent time frame, ranging from the past 24 hours to the past year. For example, if you select Past 3 Months, only content published or modified in the last three months returns. In the image below, the results are filtered to only display Patches and Updates content published in the Past 3 Months.

 

Time Filter on Support.Esri.Com

 

Chronological Sort

The Chronological sort orders search results by publish date. By default, search results are displayed in order of relevancy, but this feature can re-order the results by Newest to Oldest or Oldest to Newest within the selected time filter. For example, if you filter by Patches and Updates and sort by Newest to Oldest, the most recent content displays at the top.

 

Chronological Sort Feature on Support.Esri.Com

 

Total Number of Search Results 

The total number of search results for the search query and applied filters displays under the filters and sort drop-down options. The new search engine limits the total number of results returned to 10,000 results. If a search query returns 10,000 results and the expected page is not included, please refine the search query or apply content and time filters.

 

Pro Tip: You can search for exact phrases by adding double quotes around the search text (for example, “Create buffers tool”). Searching with double quotes only works if all text is inside double quotes; if there is text outside of the double quotes, the quotes are ignored.

 

Results Per Page Selector

The Results Per Page selector displays up to 50 results on each page. For example, if you select 50 results per page, 50 results display instead of the default of 10 results.  

 

Total Number of Search Results Feature on Support.Esri.Com

 

What to Expect

Search results will be different with the new search engine. Search engines typically improve over time as the results are fine-tuned and we generate more content for better relevancy. For the localized Support websites, both English and translated content is returned in search results. If needed, you can also search with Google or Bing, which are not impacted by the updates.

 

How to Help Improve Search

We understand that content discoverability through search is an important part of the  support experience. If the new search does not return the results you expect, please submit your feedback via the feedback web form in the footer of the Support website or email us at support_feedback@esri.com.

 

Happy searching,

The Esri  Support Resources Team 

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