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2016

Update, 2 June 2016: Google Chrome 51.0.2704.79 was just released; it fixes the change that caused a blank screen for ArcGIS Online, Portal for ArcGIS, and applications built with the ArcGIS API for JavaScript. If you are affected by this, please click the Customize and control Google Chrome button and navigate to "Help > About Google Chrome" to force an update check and upgrade to this latest patch level.

 

The previous version was 51.0.2704.63, and the fixed version is 51.0.2704.79.

 

Update, 27 May 2016: KB 13156 has been published on the Support website to provide additional information about this issue.

 

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Google released an update to Google Chrome (version 51), which was pushed out to the public on Wednesday, May 25th. Unfortunately, this update included a change that impacts anyone using Google Chrome to access ArcGIS Online or Portal for ArcGIS versions 10.3, 10.3.1, 10.4, or 10.4.1.

 

This change impacts many apps built on the ArcGIS API for JavaScript (versions 3.8 - 3.16), several subsets of custom apps built by users, partners, and Esri Professional Services (for example, any app that uses the feature table or an analysis widget), and, most notably, the "home app" in ArcGIS Online and Portal for ArcGIS.

 

You may be seeing a screen similar to this after logging in: a blank screen with few or no elements.

 

googlechrome51.jpg

 

What you can do:

 

If you are using Google Chrome to access ArcGIS Online, the above listed Portal for ArcGIS versions, or apps built with the above-listed versions of the ArcGIS API for JavaScript, please turn off auto-update in your Chrome browser now. If Chrome was updated, you will need to temporarily use another browser (such as Internet Explorer or Mozilla Firefox) until patches have been released.

 

What Esri is doing:

  • The ArcGIS Online team is preparing fixes that will go live this evening.
  • We are still working on a solution for Portal for ArcGIS.
  • Developers using the hosted version of the JavaScript API are unaffected, as it has already been patched.
  • We are working on a solution for JavaScript API developers that use either a custom build of the API or use it locally.


We will provide updates at the top of this blog post regarding Portal for ArcGIS and ArcGIS API for JavaScript as soon as we have more information. A technical article has been released for this issue, KB 13156, which provides some additional detail about this problem.

 

If you have run into any problems as a result of this bug that impact your workflows, please contact Esri Support Services at 1-888-377-4575.


Gregory L. - Online Support Resources

Esri Support is pleased to introduce the new Esri Support website. The new support.esri.com has been designed with a focus on providing an improved online support experience for all users. In addition to the new product-centered navigation, there are a number of new features to help you find answers to your questions and solutions to your technical issues on the ArcGIS platform.final_frontpage.jpg



Upon first arrival, you will see a splash screen welcoming you to the new site, followed by the home page (see above). The six product categories allow quick navigation to specific product pages, using the drop-down or the quick links to our most common products (in blue). The enhanced search bar is front-and-center - now you can search support repositories from anywhere on the site to find whatever you're looking for.

If you need to contact Esri Support directly, you can reach out to us through the Request Case web form, by clicking "Start Chat," or calling us from the phone listed by Contact Support.

If you're not finding what you're looking for, such as the GIS Dictionary, check the "Other Resources" drop-down in the gray site navigation banner.

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Thank you for providing valuable feedback to the Esri Online Support Resources team regarding support.esri.com. We apologize for any inconvenience these changes may bring to your workflows, but we hope the changes will be seen as improvements as you get accustomed to them.


Through the Support Center blog, we will be publishing a series of blog posts related to the site, covering the newest changes that have been implemented. We hope these changes will provide you an improved web experience. Please feel free to send us your feedback and/or your ideas so we can continue improving our online service: http://support.esri.com/en/feedback.

Once again, welcome!
Gregory L. - Online Support Resources
With the launch of the new Esri Support website, you may temporarily experience a less robust search compared to that of the previous Support site. This is expected and the search experience is expected to improve significantly over the next few days.

To create a search that brings you the content you're looking for, our new site requires time to make connections among various indexes, collections, and feeds. This process will take a few days, but in the interim, please use the site navigation to find content through the product pages or by using your preferred search engine.

Thanks for your continued support, and we'll keep you updated as we progress!

Megan S. - Online Support Resources
UPDATE: The current ArcGIS Ideas site will be placed in read-only mode beginning Wednesday, May 25th. Users will be able to post, comment, and vote on existing ideas in the Esri Community on GeoNet on the evening of Thursday, May 26th.

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As previously mentioned, we are excited to announce that the ArcGIS Ideas site has a new home in the Esri Community on GeoNet! The move is set to happen on the evening of May 26th, 2016 so mark your calendars!

Your existing ideas and comments will be seamlessly integrated into the ArcGIS Ideas Space and can be accessed via the existing URL: http://ideas.arcgis.com. A link will also be added to the global banner which appears throughout all of GeoNet.geonetideas.jpg

Much like the old ArcGIS Ideas site, the new home page will feature the most recent and top ideas that have been submitted and more.  The GeoNet platform also offers new and exciting features. Here are the top three to look forward to in the ArcGIS Ideas Space:Updated Categories – Ideas will be organized based on our current products and capabilities, to make submitting and browsing easier.Revamped Statuses – New statuses will be implemented to improve the visibility of the life cycle of an idea. They will describe the varying stages of an idea's life from the time it's submitted to the time it's reviewed, considered, and potentially implemented, etc.Collaboration Tools – It will be possible to @mention people, places and content across the Esri Community to directly link an idea or comment to another entity in Geonet. Including additional authors on your idea will also be possible to foster collaboration with your peers.

Keep an eye out for additional blogs and content to get better acquainted with this exciting new space. On May 25th, all existing content on the current ArcGIS Ideas site will be read-only. Following this date, you will be redirected to the Esri Community when accessing http://ideas.arcgis.com.

Please continue to share your ideas and feedback with us. We want to hear from you and we’re thrilled about this opportunity to introduce ArcGIS Ideas to the Esri Community!
Kirsten P. - ArcGIS Desktop Advocacy Lead

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