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As of January 2014, the use of Bing imagery requires a ‘Bing key’ purchased from Microsoft. Before you can complete the steps below, you will need to contact Microsoft to obtain a key. You can email to get in touch with a Microsoft representative.

To install your Microsoft Bing key:

1. With administrative access, sign in to your ArcGIS Online organizational account.

2. Navigate to ‘My Organization’ > Edit Settings.

3. In the Organizational Settings, select the Maps tab.

4. Under the Bing Maps section, paste your Microsoft-supplied Bing key and save the changes.


5. Navigate to Groups > Create A Group. Give your group a name, a tag, and update the Status to Organization. Save this group.

6. Navigate to Map > Add > Add Layer from Web. Select ‘A Bing Basemap’ from the drop-down menu.bing7.png

7. Select the type of Bing basemap you want access to, and click 'Add Layer'.bing8-300x121.png

8. Save the web map. Give the web map a name and tag.

9. Share the web map. Select both your Organization and the group created in Step 5. At this point, you can choose to repeat Steps 6-9 if you want to save all three formats of Bing imagery.Bing2-300x197.png

10. Navigate back to My Organization > Edit Settings > Map tab.

11. Under the Basemap Gallery Section, select the group created in Step 5 and check the box for “Add the Esri default basemaps to this group”. Save the changes.Bing3-300x166.png

12. When you navigate back to the map viewer and select “Basemap”, you should see both your Bing basemaps and the Esri default basemaps in one location!bing5-300x289.png

13. If you are using ArcMap Desktop 10.0 or later, you may also want to access the Bing imagery on your local machine. To do this, you will also need to supply your Bing key to the machine where Desktop is installed. If using ArcMap 10.0 SP5 or 10.1 SP1, you will need to first install the Bing key patch, which is available for download under the Additional Resources section of this blog. Once the patch is installed or if you are running ArcMap 10.2, the steps are as follows:

1. Open Windows Explorer and navigate to the [location where you installed the software]\ArcGIS\Desktop10.2\bin.bing6-300x90.png

2. In the 'bin' folder, there should be a SetBingKey.exe. Double-click the executable file, and a window will open, allowing you to enter your Microsoft-supplied Bing key. Once the key has been entered, click OK.bingkeyexe-300x112.png

3. Open a blank or existing map document.

4. Navigate to File > Sign in, and enter your ArcGIS Online Organizational credentials.

5. Navigate to File > Add Data > Add Basemap. You should now see the same Basemap options available to you in ArcGIS Online, including the Bing Maps imagery. You will also be able to open and use any map documents that contain Bing imagery created prior to the requirement of an access key.bing4-300x235.png

Additional resources:

Bing Map Use in ArcMap has changedGetting a Bing Map Key from MicrosoftBing Maps FAQBing Key Patch for ArcMap 10.1 SP 1Bing Key Patch for ArcMap 10.0 SP 5How To: Set the Bing Maps key in ArcGIS for Desktop
Julia G. - Desktop Support Analyst
Staying updated on the latest revisions to online templates can sometimes prevent problems from appearing further down the road, and is one way a user can avoid being in a situation where they would need to start customizing their template from scratch. Users are able to check on the updates for their application that they downloaded through the GitHub page.

Most applications that are showcased on have the option to allow users to view the source code.sourceCode-300x28.png

The source code will have all of the code that has been written for every release of that application listed on the GitHub page. The most recent version of the source code can be downloaded from the GitHub page via the 'Download ZIP' button outlined in red in the graphic below.downloadZip-300x187.png

If you have already downloaded the latest version of the application, be sure to write down the date somewhere so you can manage the updates as they become available. About once a month, log in to the applications GitHub page and click on the 'commits' button.commits-300x79.png

Here you are able to view every change that has been made to the source code, including the date that the code was updated. When using an application that can be customized, it is useful to stay updated with the source code, rather than re-download the source code and start customizing from the beginning when a major change has been made to the logic of the code.

When clicking on an individual commit, it will show you the name of the commit, the number of lines changed, the name of the file changed, and the line on which the file was changed.commitDetails-300x255.png

From there, the users are then able to go into their own application and make the updates to the source code as they deem necessary based on the commits that were provided to the source code. Instead of worrying about changing the code in major portions, you can keep the application updated in smaller bits. This will allow you to use the latest application at all times, and you may even circumvent issues that may be present in the code with which you had originally started.

Good luck with your application!Alexander N. - Desktop Support Analyst
esri2.pngHappy 2014! Esri is pleased to announce the release of ArcGIS 10.2.1. All customers current on maintenance may download it from the Esri Customer Care Portal.

The ArcGIS 10.2.1 setup package is designed to detect and upgrade an existing installation of the same ArcGIS 10.1 (including Service Pack 1 [SP1]) or 10.2 product. The settings for the installation location, license manager (for Concurrent Use), or authorization information (for Single Use or ArcGIS Server products) are retained in the upgrade. See the following reference guides for more information on installation upgrades, new installations, or installations over versions previous to 10.2.

The ArcGIS 10.2.1 release includes stability enhancements and improved functionality for the following ArcGIS products: ArcGIS for Desktop, ArcGIS for Server, ArcGIS Engine, Business Analyst Desktop, Portal for ArcGIS, and ArcGIS for Desktop and Server Extensions (Aviation, Maritime, Data Reviewer, Workflow Manager, Roads and Highways, and GeoEvent Processor).

For more information, please refer to ArcGIS Help: What's new in ArcGIS 10.2.1.Some useful links for installing ArcGIS 10.2.1 and upgrading your existing systems to ArcGIS 10.2.1:ArcGIS 10.2.1 Quick Start Guides Manager Reference Guide for Desktop 10.2.1 Install Guide for Server 10.2.1 Install Guide (Windows) for Server 10.2.1 Install Guide (Linux) an earlier version of ArcGIS for Server (Windows)

*Note: Beginning at 10.2.1, ArcGIS Web Adaptor (IIS) can be installed alongside one other previous version of the Web Adaptor on the same machine; The version must match the version of ArcGIS for Server being used on the machine. Read more: an earlier version of ArcGIS for Server (Linux) for ArcGIS Install Guide (Windows) for ArcGIS Install Guide (Linux) Portal for ArcGIS 10.2 to 10.2.1 (Windows)**Note: Migration to Portal for ArcGIS 10.2.1 from a pre-10.2 version is only supported through an Esri Professional Services agreement.ArcGIS 10.2.1 Uninstallation Utility for Windows K. - Online Support Resources
Correction: This post incorrectly listed "Location Analytics (Business Analyst (BA) Desktop, BA Server)" as part of the stability enhancements and functionality improvements included with the 10.2.1 release. This has been corrected to state, "Business Analyst Desktop".
A question was brought to Support regarding how attachment uploads to feature services can be controlled. Specifically, the user asked if there was any way to limit the uploaded media MIME types in order to prevent malicious users from uploading executable applications, scripts, or other potentially malicious items to a GIS Server.

While ArcGIS for Server cannot control the actual content that is uploaded, it can control the MIME types (essentially the file extensions) and file sizes allowed to be uploaded as attachments to a feature service.

The workflow is formally described here in the ArcGIS for Desktop 10.2 help documentation, but it is not central in the ArcGIS for Server documentation. To that end, and because controlling this facet of ArcGIS for Server isn't discussed often, I wanted to highlight this option.

To make these edits, an ArcGIS for Server administrator can leverage the Administrator API. Settings for maximum upload size and allowed upload types are configurable on a per-service basis, and are not global changes. This allows for flexibility when deploying services for use with various applications.

By implementing maxUploadFileSize and allowedUploadFileTypes limits, an administrator can better control the content uploaded to an attachment enabled feature service.
Great news for ArcPad and ArcGIS for Windows Mobile customers using Trimble Positions Software extensions to collect and post-process DGPS data! Trimble has recently announced support for 10.2 releases of ArcPad, ArcGIS for Windows Mobile and ArcGIS Desktop applications. Trimble allows GIS customers to use the latest update of ArcPad on a laptop or tablet with the capability to post-process and analyze field data collected on a tablet. 

Click here for available downloads.


The Release Notes for each individual extension are linked below:Trimble Positions Desktop add-in v. Positions Mobile extension v. Positions Mobile Project Center extension v. Positions ArcPad extension v. Positions License Manager v. (link currently not available)____________________________________________________________

For known issues or limitations, please read the Release Notes of each Trimble Positions software application.

All information and support for Trimble Positions Software is also located on the Software Suite Additional Resources website.Denise K. - User Advocacy Group
errorlayer-300x117.pngIn the ArcGIS Online Map Viewer, this error is used to inform the user that the type of content requested is unable to be added to the map. This error can occur due to a variety of factors. In essence, it means that the layer is not compatible with the environment. The following guide provides some basic troubleshooting steps to resolve the issue or to help narrow down the source of the problem.1. Browser Testing

Test by adding the layer in a different web browser. ArcGIS Online is supported in several browsers; there can be local differences between browsers settings, the company network, and the way each browser interprets information.

Make sure that your web browsers are updated to the latest version. You can download and install new releases for Google Chrome, Mozilla Firefox, Microsoft (Internet Explorer), etc. to take advantage of any new improvements. Additionally, you may need to review any custom browser add-ins that could potentially block certain types of content. You can also test by clearing the web browser cache to verify that the data is not being caught in the cache.2. SSL

Verify that the data you are attempting to view is accessible via the same protocol.

If you have SSL enabled on your organization, you will only be able to consume services that are also accessible over HTTPS. If you do not have SSL enabled on your organization, make sure the services that you are attempting to view are not encrypted. If you notice a discrepancy between your organizational settings and the web traffic URL, try adding service into the map viewer from the Add Data > Data from Web button. In the prompt screen, change the service URL to match your organizational settings to see if you can work around the error.

If this does not resolve the issue, you can also try toggling your organizational settings for SSL on and off. To do this, sign into ArcGIS Online as an administrator, navigate to Edit Settings > Security, and either enable or disable the check box for SSL.SSL-300x177.png3. The size of your content

Does the layer contain a large amount of data? If so, it may be that the data is trying to render but does not have a sufficient internet or server connection. With very large services, it is recommended to establish visibility ranges for the data in order to help with rendering speed and usability of the service. You can set up visibility ranges before publishing your service in ArcMap or in the map viewer in ArcGIS Online.visb-300x126.png4. The type of your content

The ArcGIS Online map viewer only supports certain formats of data. Please see the help documentation for a detailed listed of compatible formats.5. The availability of your content
  • If the issue is feature or map service specific, test to make sure you can see the service in REST. To do this, copy the Service URL into a new browser tab. You can test to see if you can query the service. If you see an invalid error or a blank webpage, it could be that the service is corrupt, the user does not have permission to use the resource, or it is no longer available (has been deleted). At this point, you should contact the owner of the service or, if you are the owner of the service, test overwriting the content or publishing the service again.
  • If the issue is tile service specific, make sure to check the cache first to verify the service was created successfully. To do this, navigate to the item details page for your tiled service. Under the Properties section, check to see the percentage of tiles that are available. If you see less than 100%, you can select the “Manage Tiles” link to finish publishing your service.
tiles-300x175.png6. Downloading and running Fiddler to capture web traffic

Fiddler is a free web debugging proxy which logs all HTTP(s) traffic between your computer and the internet. Fiddler can help you determine if the issue is specific to your organization's network configuration. If you are consistently receiving 400 to 500 errors or more, the problem could be with a proxy server, firewall or anti-virus software that is causing compatibility issues inside your network. You will need to consult with your manager or IT staff member to determine further troubleshooting options.Julia G. - Desktop Support Analyst

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