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Beta Opportunities!

Posted by NBajaj-esristaff Employee Apr 26, 2013
beta1-300x96.pngThe ArcGIS Beta Community is a one-stop shop for accessing Esri’s latest, non-released versions of products. As an early participant, you are one of the select few who get to influence future releases of our products and help us improve product quality.

The ArcGIS Beta Community is currently hosting several Beta programs that you can apply for and get insight into some of the really cool products that Esri is releasing over the next several months.

You can login using your Esri global account and sign up for the programs that you are willing to commit some time and resources to. To sign up and view an exhaustive list of Beta opportunities, visit the ArcGIS Beta Community or click on any of the programs below:Nitin B. - Program Manager, Support Readiness
If you are wondering why Bing Maps basemaps are not appearing in the Add Basemap dialog through ArcMap anymore, then this post might answer some of your questions.Complimentary Use of Microsoft's Bing Maps with ArcGIS to be Phased Out by December 31, 2013.

ArcGIS will continue to be usable with Bing Maps, but you will need to obtain your own Bing Maps key directly from Microsoft and then input the key into ArcGIS products. We recommend that you start the process of obtaining a Bing Maps key right away if you wish to continue using Bing Maps after December 31.

1.      How do I obtain a Bing Maps Key? To obtain a Bing Maps Key, please visit the Microsft MSDN Library topic, Getting a Bing Maps Key.2.     How does this change affect use of Bing Maps with ArcGIS? Once you obtain a key from Microsoft, you will be able to use Bing Maps in your web and mobile applications, including ArcGIS for Server, ArcGIS Web APIs, and all ArcGIS Mobile SDKs.3.     Which versions will be affected? ArcGIS for Desktop will be affected in different ways depending on the version you have:
  • ArcGIS 10.2 for Desktop: Will have the capability to add a Bing Maps key. ArcGIS 10.2 is currently scheduled to be available in late Q2 2013.
  • ArcGIS 10.0 and 10.1 for Desktop: Users will have to install a patch to use their Bing Maps key. The patch will be available in late Q2 2013.
  • ArcGIS Desktop 9.3.1: Will no longer support the use of Bing Maps.
4.     How do I use Bing Maps as a basemap before the patch is released? There are two ways of adding basemaps to ArcMap at this time. These two options will allow you to access the Bing basemaps as a layer.
  • Bing Maps may be accessed through the ArcGIS Online website by searching for “Bing” in the search field located on the top right-hand corner of the page.
bingagolsearch-300x280.jpgNote: In the Show drop-down menu directly above the search field, select All Content to ensure you see layer packages, which add the layer directly into your current map, as well as other web map content for generating new maps.
  • Access Bing basemaps through the Add Data function in ArcMap.

a. Go to File > Add Data > Add Data from ArcGIS Online.

b. In the search field, enter “Bing”.


Note about maps that have been saved with Bing Maps previously:

Bing Maps is no longer available through the basemap gallery for ArcGIS for Desktop users when selecting add basemaps. However, Bing Maps will continue to work in map documents that already contain a Bing Maps layer.5. Are there other basemaps I may utilize without purchasing a Bing Maps Key? Try the ArcGIS Online World Imagery Map Service.

This complimentary World Imagery Map is updated frequently and provides 1-meter scale or better satellite imagery for many parts of the world. We’ve added thousands of square kilometers of recent and detailed aerial imagery from DigitalGlobe. This includes 30 cm imagery for the continental United States down to 1:1,000 scale, 60 cm imagery for large parts of Western Europe down to 1:2,000 scale, and 1 m imagery in many other parts of the world. Over the coming months, we will add more DigitalGlobe imagery, giving you even more detailed coverage for many other parts of the world.

If you have any questions, please contact your local Esri office.Additional Free ArcGIS Online Basemaps

In addition to the World Imagery Map, ArcGIS Online gives you access to a number of different basemaps that you can use in your projects. The World Street Map, World Topographic Map, Light Gray Canvas Map, and National Geographic World Map provide a range of cartographic options to meet your needs.Additional References

Bing Maps Aerial

Bing Maps Hybrid

Bing Maps Road

Dana K - Desktop Support Analyst

As we move into an era that utilizes cloud-based services more and more frequently, it becomes inevitable that sometimes we are going to run into issues connecting our desktop machines to those services. Within ArcGIS for Desktop, the issues range from the Add Basemap dialog never loading to the system hanging once you click the “Add” button. Regardless of the exact symptoms, there are a few things that you can try to help narrow down the cause of the problem.



Here are my tips to begin troubleshooting these types of issues in ArcGIS for Desktop:


1. Ensure you have a solid internet connection.
Online services require connection to the internet, so making sure that you have a sound connection is critical. If you do not, you will need to work with your IT department to resolve this issue. If you are confident that you have a good internet connection, proceed to Step #2


2Test if the issue is machine or network specific.

On another machine on the same network, test to see if the issue is network or machine specific. Also, if you are using a laptop, try taking your laptop home for the night and testing the workflow from another network. If the issue is network specific (works on your laptop at home but not in the office), proceed with Steps #3-7. If the issue is machine specific (does not happen on other machines on the same network), proceed with Steps #7-9.


3. Does this problematic network have a proxy server?
If yes, work with IT to try temporarily disabling it. If disabling the proxy server does not resolve the issue, move onto the next step. If it works, then the issue is related to the proxy server. Next, try opening ArcCatalog and selecting Customize >  ArcCatalog Options > Connections, and entering the proxy information there. The proxy information you enter should be the same as what is set in the Windows Control Panel under Internet Options > Connections > LAN settings.


4. Does the problematic network have a firewall?
If you do, you may need to work with IT to add some exceptions to it. Here is a list of domains to whitelist:

  1. *
  2. *
  3. *
  4. * (for Bing maps)
  5. *

If this does not resolve the issue, proceed to Step #5.


5. Try connecting to the service layers through creating a GIS Server Connection in ArcCatalog.
Here is how to do this:

  1. Open ArcCatalog.
  2. Expand GIS Servers.
  3. Double click Add ArcGIS Server.
  4. Select Use GIS services and click Next.
  5. For Server URL, type (This is the URL needed for ArcCatalog. This will not work in the internet browser.)
  6. Click Finish.
  7. Expand the Server connection and drag one of the service layers into ArcMap.

If you can add a service successfully, it indicates a problem specifically with the Add Basemap command. If this is the case, you should consider contacting Esri Technical Support to further troubleshoot the issue.


6. Use Fiddler to try and diagnose any HTTP requests that are failing. Fiddler is a web debugging utility that helps capture HTTP traffic.

  1. Work with your IT staff to look at the HTTP requests going out and the responses that are returned when you try adding a basemap.
  2. This may not provide a clear answer as to what is going on, but might get you on the right track. For example, consistently receiving 400 level HTTP codes may indicate an issue.
  3. One thing to note is that Fiddler actually acts as a proxy and actively participates in the HTTP requests (it is not merely watching the traffic). Since it is involved in the requests, it is possible you might see different behavior when you have Fiddler running and you try adding a basemap. If this is the case, you may want to work with your IT staff to determine if there is an issue with your Proxy Server or firewall.


7. Do you use antivirus software?
Check to see if your antivirus may be blocking the basemaps. To do this, work with your IT staff to temporarily disable the antivirus on the problematic machine. The workflow for this may vary, but in many cases, the actual local antivirus service will need to be stopped. If the issues go away while the antivirus service is disabled, work with IT to see if there is an exception you can add to allow the basemaps to be downloaded successfully. If the issues persist, proceed to the next step.


8. Do you have write permissions to the Local Cache folder?
To increase performance, basesmaps store tiles locally at %UserProfile%\AppData\Local\ESRI\Local Caches. Work with IT to ensure you have write permissions to this folder. If issues persist, proceed to the next step.


9. Reset Internet Explorer and make it the default browser.

  1. Open Internet Explorer and select Tools > Internet Options.
  2. Click the Advanced tab and select Reset.
  3. Test to see if the issues persist.
  4. If they do persist, as a test, try setting Internet Explorer as your default browser (On the Programs tab of the Internet Options, select to Make Default).
  5. Test to see if the issues persist.
  6. If this resolves the issue, set your preferred browser back to default and test again. If the issues return, please contact Esri Technical Support.

It is entirely possible that these ideas will not resolve your issue, but many of them are more so designed to help you and your IT staff to determine if it is an issue with the software, an issue with the system, or any issue with the network. Please feel free to contact Esri Technical Support with any questions and we will be happy to assist


.Lucas D - Desktop Support Analyst

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