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We are pleased to announce that Service Pack 2 for ArcGIS 10.0 is now available to download.

This release contains performance improvements, maintenance fixes and includes all updates delivered since ArcGIS 10.0. The English version is available today and other language-specific packs will be available soon.

We recommend that customers using ArcGIS products at version 10.0 or 10.0 SP1 download and install this service pack at their earliest convenience to ensure the highest-quality experience when working with the software.                      

If you have any questions or run into issues with the installation, please contact Esri Technical Support at 1-888-377-4575, option 2, or visit the Support site. Users outside the United States should contact their local distributor for help.

ArcGIS 10 (Desktop, Engine, Server) Service Pack 2 Announcement

Metadata may not be the most exciting thing in the GIS world, but it is one of the most important.  Without properly documented metadata, datasets - and the analysis that occurs on them - are practically useless.  It's essential to know the source and intended uses of all data being used in a GIS analysis.  In short, it's crucial to know your data. 

In ArcGIS 10, metadata workflows have changed quite a bit compared to previous versions.  For more information regarding metadata in ArcGIS 10, see "A New Approach for Metadata with ArcGIS 10 Part 1, Part 2 and Part 3." 

One of the most common questions we get in support is: "How do I know what to put in the metadata?"  The answer depends on a number of things, most notably, what type of metadata is being created.  The type of metadata created depends on what metadata style is specified in the ArcCatalog Options dialog.  See the help here for more information on how to set the metadata style. 

A simple way to determine what you need to enter when you're authoring metadata is to look at what's displayed in the context help at the bottom of the ArcCatalog window.  For instance, as shown below, when the cursor is placed under Description in the Item Description section of metadata created using the North American Profile of ISO 19115 2003, the context help will produce a message that indicates what type of information is expected.

The above message outlined in red indicates that information included in the Description of the metadata should be similar to information included in an abstract. 

In some cases, the Context Tip may not offer enough guidance.  That's when it's time to refer to published content standards. These content standards are a wealth of information regarding what can be included in metadata.  All content standards, including FGDC, North American Profile of ISO and INSPIRE are available on the Web.

For more information, please review the links below.

The FGDC Content Standard for Digital Geospatial Metadata

The North American Profile of ISO 19115:2003

The documentation for the INSPIRE Metadata Regulation



Did you recently upgrade from Visual Studio 2008 to 2010? If so, you might run into one small hiccup when you're creating and working with Web applications that use Esri Web ADF controls.

If you're creating a custom Web mapping application that has a Map control in Visual Studio 2010 and the map doesn't show when you're running the application, first ensure that the map service displays fine in ArcCatalog, Server Manager and an out-of-the-box (OOTB) application created manager.  

If the map displays as expected in those applications, the next step is to navigate to the Solution Explorer for the Web mapping application (WMA) in Visual Studio, right click on the Web application project and select "Property Pages".

Then go to Build and select the correct "Target Framework". If it is set to .NET Framework 4, change it to .NET Framework 3.5.

You will see a warning message regarding the change, but click on "Yes".

Now rebuild the project (if required) and run the application again. You should be able to see the map now.

Just remember that .NET Framework 4.0 is not currently supported with ArcGIS Server .NET Web ADF at version 10.0 and that .NET Framework 3.5 SP1 is required.

Kripa J., ESRI Support Analyst - SDK Group, ESRI Support Services

Looking for a quick and easy way to get the data for business site selection? Business Analyst Online (BAO) is the way to go. BAO is a Web-based solution that uses GIS technology to provide powerful reports for business analysts to get the demography, consumer spending and business economic data based on a defined study area.

For example, imagine that you're Jane, working at a retail chain office. One of your given tasks is to compare 10 sites for choosing a potential new store location. Using BAO, obtaining enough data for the initial comparison is easy! Just go to BAO and use Select Location to enter the address for each site. A pin will drop on the map to tell you the site has been selected.

Then, you can click "Next" to run a three-mile ring for the sites.


Click "Next" again to get the demography and income report for each site.

A list of key demography data within a three-mile radius of each study area will be reported. You can use the data to compare each site and choose the best one for your potential store.

However, what if your boss changes his mind and wants to see the numbers for a five-mile radius instead?

It takes a long time to rerun the 10 sites. But you're in luck! I'm here to give you a quick trick to achieve this goal.

1. Click "Select Location" if you are already in the reports page. Then, click "My Sites".

2. A pop up will list all the sites that has recently been created. Click the List View button to see your sites in a single list with the date information aside. Then, sort by date to pick the most recently created sites.

3. Select one of the three-mile radius rings on the map and edit the site.

4. Change the radius to five miles.

5. A popup will appear asking if you'd like to apply this change to other sites.

6. Check which sites to which you want to apply the five-mile study-area ring.

7. Click Next to set the five-mile report available for your sites.

I told you I'd make it quick! 

We are pleased to announce that Service Pack 2 for ArcPad 10.0 is now available to download at the Esri Customer Care website.

With this release, we have fixed bugs and introduced a few new tools:                                      

  • Map Annotations,
  • ArcPad App Shortcuts, and
  • ArcPad toolbar editing (on the desktop).

To read more about these, read the official press release. If you have any questions or run into issues with the installation, please contact Esri Technical Support at 1-888-377-4575, option 2, or visit the Support site. Users outside the United States should contact their local distributor for help.

Denise King
User Advocacy Group, Esri Support Services
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One of the things you may have noticed after upgrading to ArcGIS 10 is that the Spatial Analyst toolbar looks a little different. Sure, the Contour and Histogram tools are still there, but you may be asking, "Where are the other tools that were under the Spatial Analyst menu?"

ArcGIS 10 Spatial Analyst Toolbar

ArcGIS 9.3.1 Spatial Analyst Toolbar

The tools can now be directly accessed through ArcToolbox instead of the toolbar.  This change makes the tools easily accessed through the Python environment.  It also enables the environment settings to be set from a single location, whereas Spatial Analyst at 9.3.1 had its own environment settings.  With everything in one location, the Spatial Analyst Tools can access the additional geoprocessing benefits.

You can also customize the Spatial Analyst toolbar to create a menu similar to that of the previous version.  See Adding and removing tools on menus and toolbars for more information on customizing toolbars.

Remember, the toolbar will remain grayed out until raster data is added to the map, since it's not functional with vector data. The Spatial Analyst Tools are still accessible from ArcToolbox when the toolbar is grayed out, though, as long as the extension has been activated.

Check out the related links below for additional information on the Spatial Analyst toolbar.

-Timothy H., Support Analyst - Geodata Raster Group, Esri Support Services - Charlotte, NC

Related Links:


</A>Capabilities of the Spatial Analyst toolbox

Accessing the Spatial Analyst toolbox and tools

Working with the Spatial Analyst toolbar

Hey, I'm Jeff and a member of the Raster support team with Esri Support Services located in Charlotte, NC. Lidar data is growing in popularity as a data form for DEM creation as the access and availability increases. Flood plain mapping, watershed analysis and tree canopy analysis are just some of the more popular uses of lidar data. Understanding the data being used to create these analyses is something you definitely want to do. Knowing the coverage area, average point spacing and intensity can provide important information about the lidar data that should be considered during the DEM production process.

There are many tools and workflows in ArcGIS 10 that can be used to process lidar data in order to create digital elevation models in a terrain or even, a raster. Between training , help and blog posts, there are tons of resources out there with information on the steps to create DEM rasters out of lidar points.

One of the more interesting parts of the process is creating the intensity raster from the Lidar points. This blog post from the Geoprocessing Team states this can yield "a measure, collected for every point, of the return strength of the laser pulse that generated the point." Reviewing the intensity is a good way to evaluate the quality of the lidar data being used.

In order to create the intensity raster, you'll need the proper data form (either LAS or XYZI) and you'll have to specify the option to "include the intensity field" when using the LAS to Multipoint tool or Ascii to 3d Feature Class.

For the Ascii to 3d Feature Class, be sure that you have changed the selection of "Input File Format" to XYZI.


Once you have the multipoint file set with the intensity, you'll be ready to create your raster. The blog post recommends using the Point to Raster tool and then selecting the Intensity field. It sounds simple enough, but you may run into a problem if you are working in ArcMap. With the default at 10.0, you will not be able to see or select the intensity field in the tool or attribute table of the multipoint file in ArcMap. That's because ArcMap does not display these BLOB fields automatically. In order to see the BLOB field, go into the layer properties and fields tab to turn on the Intensity field.

In ArcCatalog, the Intensity field can be seen in the table preview or when the Tool is run by default.

So, now the Point to Raster tool can see the field and the raster can be created as desired.

For more on this process, please see the related link below. The rest of the steps are also available online in the webhelp.

Related links:

Lidar Solutions in ArcGIS_part5: Creating Intensity Images from Lidar


frustrated personIf you've ever forgotten to deauthorize your license(s) before uninstalling the Single Use ArcGIS for Desktop or ArcGIS Engine Runtime (or you didn’t even know you had to deauthorize), you probably reinstalled the software, then deauthorized and uninstalled it. Or, you contacted Esri Support Services and we assisted you with reauthorizing your licenses on the new machine.

If you never want to go through that process again, we’ve got good news! A reinstall is no longer necessary. With the arrival of the Deauthorization tool, you can run a batch file and your licenses will be returned for Single Use ArcGIS for Desktop and/or ArcGIS Engine. This will greatly reduce the turnaround time for these types of situations. Happy deauthorizing!Related article:Deauthorize ArcGIS Desktop and ArcGIS Engine Single Use licenses after uninstalling the software
Phillip W. - Implementation Support Analyst

In case you ever had doubts that submitting your crash dumps would help us improve the software ...

The ArcGIS (Desktop, Engine, and Server) 9.3.1 Service Pack 2 Quality Improvement Patch is now available through the ArcGIS Support Center.

This patch addresses several critical issues, including the issues most frequently occurring in submitted error reports. We definitely encourage you to download and install this required patch at your earliest convenience.

Click here to visit the download page and be sure to apply this patch to all Esri software products in your configuration.

Esri recently released the ArcGIS License Manager 10.0 SP1 Patch. This is a significant patch that addresses a number of key issues encountered during the authorization and borrowing process. The details of this patch can be found here, however the highlights are as follows:

Offline Authorization

  • Several key bugs were addressed that caused license losses during offline authorization.
  • Authorization process no longer needs to be run twice before use.


  • Addresses a key issue that prevents borrowing when a license expires and is renewed.

Firewall & VPN Issues

This patch includes a change to the authorization, borrowing, and concurrent use process that has proven to function more reliably through firewalls and VPNs.


This patch contains significant improvements to the ArcGIS 10.x licensing model. All customers using ArcGIS 10.0 should apply this patch as soon as possible. Those customers attempting to authorize their license manager using the Offline method should apply this patch immediately to address several key issues described above.

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