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The ArcGIS 10 Desktop File Menu Performance Patch is now available for download on The download URL is

This patch addresses delays encountered when opening the ArcMap 'File' menu when connected to the Internet using some proxy servers. For more details about the issues addressed with this patch, see the following link: Issues Addressed with this Patch.

Esri apologizes for any inconvenience this may have caused you. If you have any issues installing the patch, please contact Esri Support Services.

At times, it is necessary to send your data to Esri Support Services for further testing. For files that are larger than 2MB, there is the option to use a File Transfer Protocol (FTP) site. An FTP allows files to be transferred using a network.

Your Support Analyst can provide you with the FTP site address along with login credentials. Once you have this information, follow the steps below to upload your data.

Directions to upload to the Esri FTP site using Windows Explorer:

  1. Zip the data to be uploaded.
  2. Go to the FTP site using Windows Explorer by typing the FTP address into the address bar.
  3. Go to File > Login As...
  4. Enter the login credentials provide by your Support Analyst.
  5. Browse to the pub/incoming/(incident#) folder. If the incident folder has not yet been created, you can optionally create one here in the pub/incoming directory. (It is not necessary to include the pound sign (#) in the folder name. Just enter the 6-digit incident number.)
  6. Upload the file(s) here.
  7. When the upload has completed or if you encounter any issues with the upload, send an e-mail to the Support Analyst with whom you are working.

You can optionally create a readme text file with a description of the files/folders uploaded and include that in the folder.

It is important to note that the data is deleted from the FTP two days after it is uploaded. Keep this in mind when notifying the Support Analyst.

Other clients for accessing the Esri FTP
Also, Windows Explorer is one of the most common ways to upload data to the Esri FTP site, but Internet Explorer (IE6, IE7, and IE8) or FireFox 3.x are also valid options. There are size limitations imposed when using a Web browser to upload to an FTP site - IE6 has 2GB file limit and IE7 has a 4GB limit ( Size limits have been removed with IE8. In some circumstances, where the data is large or there is unstable network connection, transferring data from within a Web browser or Windows Explorer may fail. In these circumstances, you can use a free FTP upload client, such as Filezilla, which has built-in reconnection options.

If you cannot upload your data or choose not to place it on Esri’s secure FTP server, there are other options available for sending data – Support will accept physical media such as a DVD, USB thumb, or an external hard drive.

Understanding the process of using the Esri FTP site will enable us to get your data more quickly for testing and will allow us to work towards a resolution in an efficient manner.

- Timothy H., Support Analyst - Desktop Group, Esri Support Services - Charlotte, NC

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It's getting close to that time again...

We now have the list of targeted issues that are planned to be available in ArcGIS 10.0 Service Pack 1 (SP1) for all products.

ArcGIS 10.0 Service Pack 1 Announcement

SP1 is planned to be available in Late October/Early November 2010. This list is subject to change at any time, and Esri will continue to add additional items. We are providing this list early, so you can plan within your organization for the upcoming service pack and decide when it makes the most sense to deploy it.

If you have feedback about this list, please post in the appropriate technology forum at If there are enhancements that you would like to see in future Esri Service Packs or releases, please post them on the ArcGIS Ideas site:


Mike H., Program Manager
User Advocacy Group, Esri Support Services

Mike H., Program Manager
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What's New in ArcGIS 10?

Posted by geonetadmin Sep 17, 2010

Need help getting started with ArcGIS 10?

See what's available online:

- Web Services team - Esri Support Services

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The current release of Trimble® GPScorrect™ does not work with ArcPad 10. 

Trimble® is working on a new version of Trimble® GPScorrect™ for ArcPad 10 and a new version of Trimble® GPS Analyst™ for ArcGIS 10. Esri is working with Trimble to continue to support customers who post-process their GPS data using Esri and Trimble® applications. 

Customers who have purchased ArcPad 10 with a Trimble® device and need to post-process their data with GPScorrect™ can download ArcPad 8.0. ArcPad 8.0 is supported with GPScorrect v2.42 and later. 

Contact Esri's Customer Service to obtain a valid ArcPad 8.0 registration code.

We apologize for any inconvenience this may have caused.

- Denise K., User Advocacy Group Tech Lead – Esri Support Services

With the release of ArcGIS 10, Military Analyst and MOLE extensions are now integrated with ArcGIS (i.e., most of the functionality is now native to ArcGIS). The following migration document provides information about accomplishing your tasks using this integration: Migrating from Military Analyst and MOLE.

One of the new functionalities is that military features can be added to your map using feature templates. Feature templates let you quickly add multiple similar features to a map one after another. You can also create your own feature templates. Feature templates let you focus on adding features, instead of concerning yourself with which layer is selected or which layer a feature must go in due to ArcGIS layer-type requirements. Feature templates are stored in map documents as layer packages. The following Web Help document provides you with further information about the above functionality: Adding military features to a map.

At ArcGIS 10, geodetic features that are spatially accurate can be created in any projection. You should use a geodetic feature if you are creating a feature that spans a large distance. The Web Help document, Creating geodetic features, can provide you with more information about this functionality.

At ArcGIS 10, there is now support for the Military Grid Reference System (MGRS), which is provided in the following three ways:

  1. Through the MGRS location installed in ArcGIS
  2. Through the Units button that exists on various tools
  3. In the data frame units display drop down list

The following Web help provides more detailed information about the provided support: Support for MGRS in ArcGIS.

At ArcGIS 10, additional geoprocessing tools are provided. These additional tools have a defense focus:

  • Bearing Distance to Line
  • Table to Ellipse
  • XY to Line
  • Convert Coordinate Notation
  • Add Rasters to Mosaic Dataset

We hope these new features help you to be more efficient and successful in using ArcGIS 10.

Please leave any comments in the comment section below this blog post. NOTE: You must be logged in to your Esri Global Account to leave comments.

- Ajit M., Group Lead – Geodata Unit, Esri Support Services

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