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DesktopIndexingService.exe Error Message when using ArcGIS 10 on Windows 7 or Windows 2008

Blog Post created by geonetadmin on Jul 29, 2010


When using ArcGIS Desktop 10 on Windows 7 or Windows 2008, you may get the following error when creating a search index (either manually or if you have turned on automatic re-indexing):
This issue is caused by a conflict with the Raster To Video Geoprocessing tool in ArcGIS Desktop and the Apple QuickTime Player version 7.6.6. For updates on the status, you can use bug number NIM055479. Esri is actively working on a solution to this issue. In the meantime, please use one of the following workarounds:

Workaround #1:


Despite the error message, ArcGIS will not crash, and the indexing will complete successfully. Therefore the error message can be dismissed and ignored. Optionally, you can set the indexing recurrence to a larger time interval from the Index/Search Options dialog box in the Search Window. That way, the error will not pop up as frequently.

Workaround #2:


Uninstall Apple QuickTime 7.6.6. Optionally, install an older version of QuickTime. Version 7.6.2 will not conflict with ArcGIS Desktop.

Sorry for any inconvenience this may have caused. Please leave any comments in the comment section below this blog post. NOTE: You must be logged in to your Esri Global Account to leave comments.
- Jeff M., Desktop Development Lead - User Advocacy Group, Esri Support Services

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