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2010
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Where are My Resources?

Posted by geonetadmin Apr 30, 2010

Moving Forward Down Memory Lane

Hi all! This is Jim B. with ESRI Support Services. Today, I have a few tips to share that will help you get to the resources that you need. As many of you may have noticed, the ArcGIS Desktop Help, available at http://resources.arcgis.com, has gone through a few changes recently. These are all meant to help us all find the answers we need as quickly as possible. But wait! I can’t find the resources for the ArcGIS Desktop Help for 9.2, 9.3, or 9.3.1!

Never fear, there is a quick and easy way to get back to the ArcGIS Desktop Help that was created for versions previous to ArcGIS 10. These legacy resources can be found at the following link: http://resources.arcgis.com/content/web-based-help. Here, you will be able to find Desktop Help for ArcGIS versions 9.1 to 10. The easiest way to get to the documentation is to select the version you have and then search on that page for the documents that you want. Voila! It’s the best of both worlds, old and new, helping us use ArcGIS to its fullest potential.

-Jim B., ESRI Support Analyst - Desktop Group, ESRI Support Services



Logging Support Requests - What's New?

Hi, this is Melissa from ESRI Support Services. I wanted to provide you with some updates regarding different avenues to get in touch with us when you’re experiencing a technical issue or question. The two underlying methods of phone vs. email still exist, but with the new look and feel of the Support site, there are two new areas that you’ll visit when trying to get in touch with us on the main landing page. They are titled ‘New Support Requests’ and ‘Contact Tech Support’.

Which to use?</B>

If you’re looking for our email address or phone number to call us directly, you can go to ‘Contact Tech Support’. If you want to log an email webform with your problem description, screen captures, and attachments, the ‘New Support Request’ link is the place to click.

Webform enhancements

Within the email webform, there are a lot of features that help tell us about the issue you are encountering. These were described in a previous blog: ‘Announcing New Features on the ESRI Support Request Web Form’. Within the form there is also a section where you can include attachments up to 70 MB in size with the following file types (*.jpg. *.jpeg, *.gif, *.png, *.pdf, *.doc, *.rtf, *.txt, *.zip, *.docx).
There have been many changes to the email webform to enhance functionality and ease of usability for users. One of the most recent updates is an increase in the character limit within the description entry section of the New Support Request form that allows for up to 5000 characters. This increase was implemented based on feedback received regarding the previous 2000 character limit, so keep your suggestions coming. Use whichever method you feel most comfortable with to contact ESRI Support Services, and we hope to hear from you soon!

-Melissa J., Geodata Group Lead, ESRI Support Services


With the Sample Flex Viewer being one of the most popular downloads from the ESRI Resource Centers Code Gallery, it only makes sense that people call ESRI Support Services with questions about it...or does it? Since anything from the Code Gallery is not directly supported by ESRI, I would like to provide you with a link to the "Get Started with the Sample Flex Viewer" document, which contains all the information you need to download, get started, and configure the Sample Flex Viewer to work with your own local map service, as well as tips on how to use the widgets with the Sample Flex Viewer.

By the way, if you want to learn about customizing the Sample Flex Viewer using the Flex Builder, here is a blog post that will help you get started: Getting Started with the Sample Flex Viewer Application in Flex Builder.

Kripa J., ESRI Support Analyst - SDK Group, ESRI Support Services


bigfoot crossing sign

Hello, this is Cassandra bringing you another blog about improving your performance with our software. Many ArcGIS Desktop users have noticed how much memory ArcMap takes when it is running, so today I've got some tips on reducing the amount of memory or memory footprint ArcMap requires:

  • An extension only consumes memory when it is enabled, so disable any unneeded extensions. For most ArcGIS Desktop extensions, navigate to Tools > Extensions in either ArcMap or ArcCatalog. Click to uncheck any unneeded extensions and click Close.


  • Uninstall any unnecessary 3rd-party plug-ins or extensions. I've worked with many customers who had numerous plug-ins or extensions installed that they said they weren't ever using or were no longer using. Even if you aren't using them, most 3rd-party tools still load when ArcMap starts, so remove any you aren't using to help ArcMap's performance.


  • If you are using custom code, check for memory allocation issues.


  • Reduce the number of layers in your map. ArcMap must still perform memory intensive processes on all layers that are checked on, even if they are outside the visible extent of the data frame. So, if they are not necessary, remove them.


  • When using direct connect, limit the allocation of large buffers in the SERVER_CONFIG table.


  • Finally, remember that the amount of memory available to a Windows application is marshaled by the operating system, so while you may be running a memory intensive process, you may not see ArcMap take more than a certain amount of memory available on your computer.

For more performance tips, search the Knowledge Base on 'improve performance'. Some of my favorite knowledge base articles on this topic include KB 33325, KB 33098, and KB 34043.

-Cassandra L., Desktop Support Analyst, ESRI Support Services


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