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coming to a resolution near you

 Does the Support analyst really care what service pack information I am using?

100% absolutely! You may have wondered why the Support analyst you work with questions what operating system, service pack, relational database, etc. you are using, when all you have is a quick question and the information seems unrelated.

Well, all these specifics are important, as these details could determine that one workflow or procedure is more suited depending on your operating system and ESRI Service Pack level. Even the smallest detail could change how we help you come to a resolution.

In addition to assisting the Support analyst and coming to a resolution, this information is collected and passed back to our development teams via reporting. They are able to look at product trends, operating systems, service pack information, and virtual machine use to help drive future enhancements and operating system support.

So, don’t be surprised if we ask you questions so that we are able to fill in the Desktop, Server, and Misc. boxes, that can be seen in the image below, on your next support call!

 incident logThe image above is of the product information excerpt from the call entry form that the ESRI Support analyst uses while working on your call. This particular call entry form shows a 9.3 SP1 Desktop call that makes use of ArcIMS 9.2 SP4 with MrSID data stored in Oracle on a Virtual Machine.

 Here is a link to the Service Pack Finder utility, PatchFinder93.exe: How to identify which Service Pack is installed.  

-Kevin H., ArcGIS Server Group Lead, ESRI Support Services


Large Maps vs. Printers

Posted by geonetadmin May 1, 2009
printing a large map

 How to Print a Large Map as Panels or Tiles with ArcPress or ArcMap


Hi, this is Cassandra with another printing tip.


When getting ready to print a very large map that will not fit on a single piece of printer paper, you need to set up ArcMap to print in tiles or panels (also sometimes called tiling or paneling). Print tiles are strips of a single map printed out with the intention of manually taping the tiles together.


The problem that can occur is that the custom printer paper size set to accommodate the map page is not large enough, resulting in more tiles printed than desired or more than seems logically necessary.


For example, I have created a map page size of 135” x 64” and I intend to print it on my HP DesignJet 4000 printer, which is loaded with 36” wide paper. This means I can print a maximum of 36” wide, but as with most modern large format printers, I can print as long as I want. So therefore, I’d like to print my map in two tiles.print_tile.mxd135" x 64" map page in ArcMap 9.3 layout

After selecting my HP DesignJet 400 from the Printer drop-down list in ArcMap Page and Print Setup, I click on the Properties button to set up a custom printer paper size.


Note: For more information on setting a custom printer paper size, see knowledge base article 17833.Page and Print Setup dialog boxArcMap Page and Print Setupprinter properties dialog boxPrint driver properties for the HP Designjet 4000 HPGL2/RTL

Note that print driver properties vary from printer to printer. To set up a custom paper size for this particular printer and driver, I click the Custom button, which is outlined in red in the above image.


I then enter the custom printer paper size, which should allow ArcMap to split my 135” x 64” map and print it into two tiles.custom paper sizes dialog box
Custom Paper Sizes dialog box from the HP DesignJet 4000 HPGL2/RTL printer driver properties

After clicking OK on the Custom Paper Sizes and on the Properties dialog boxes, I select the Landscape radio button under Paper on Page and Print Setup. The paper and map page sizes in the “layout preview” area on the right hand side of Page and Print Setup look correct and it looks like my map will print in two tiles, as I expect.print page setup dialog box

However when I go to print, I see that ArcMap is prompting to print the map in four tiles, not two.print dialog box

The reason why this is occurring is because we are not using ‘Use printer paper settings’. When the map page size is larger than the printer can print or the Page and Print Setup option ‘Use printer paper settings’ is not selected, the map page logic is slightly different.


Without ‘Use printer paper settings’, ArcMap prints the entire map page, in this case 135” x 64”, regardless of any “margins” I have included in my layout. All printers require some area on all four sides of each paper to feed the paper through; these are margins, which reduce the maximum printable area available on the selected paper size for an application to use. So again with this case, I have set the paper size to 36” x 135”, but in actuality, the maximum printable area of that paper size is closer to 34” x 133”. To print the entire map page of 135” x 64”, ArcMap split that last 2” of length over to the next two pages, resulting in four tiles.


See the Concept section of the following knowledge base article for more discussion on the ‘Use printer paper settings’: knowledge base article 29238.

To accommodate the printer’s minimum required margin and my map page, I need to make the printer custom paper size a bit longer. In this case, a custom printer paper size of 36” x 137” will adequately accommodate both, and ArcMap will print my large map in two tiles as desired.

-Cassandra L., Desktop Support Analyst, ESRI Support Services


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