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All Places > ArcGIS Maps for Adobe® Creative Cloud® > Blog > 2018 > October
2018

Quick update. We have had some reports of an issue randomly occurring on a few user machines after upgrading to v1.3.0 of the extension. When this occurs the Mapboard and Compilation panels remain blank and don’t display any controls or the map. It could occur with either Illustrator or Photoshop on both Mac and PC’s. We have narrowed down the source of this issue to the given apps ‘Preferences’. We already have a fix for this which will be posted in the next update. In the meanwhile, to continue working with the extension if you encounter this, we suggest to manually restore the preferences on the app that the issue appears on.

 

Following links describe steps to restore preferences in related apps.

Illustrator CC: https://helpx.adobe.com/illustrator/using/setting-preferences.html

Photoshop CC: https://helpx.adobe.com/photoshop/using/preferences.html

 

We apologize for any inconvenience this may have caused and thank you for your patience while we roll out the update. If you continue to see an issue with the display of panels after restoring preferences please contact mapsforadobe@esri.com and we will be happy to work with you to investigate further.

 

Thank you.

Maps for Adobe Team.