Black screen

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01-28-2016 05:27 AM
ScottSanford
New Contributor III
0 1 1,525

I just installed ArcGIS Earth on a Windows 7 machine with 20GB ram. After waiting for at least 15 minutes, all I get is a black screen. When I load shapefiles from either my ArcGIS online or from my hard drive, they don't show up either, just a black screen.

How do I get ArcGIS Earth to work? This black screen is very frustrating.

I have no problem using other "earth" programs.

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