• My Esri Release - March 20th, 2019

    All,   We will be moving forward with a release of My Esri on Wednesday March 20th at 5pm (PST).  Please see the below key enhancements and fixes that will be included.   Thanks,   Josh ...
    jbeaton-esristaff
    last modified by jbeaton-esristaff
  • Tips & Tricks: Managing your publication subscriptions such as ArcNews and ArcUser

    You are getting too many copies of ArcNews.   You've changed jobs and you still want to receive ArcUser but at your new address.   You're an Esri-certified trainer looking for training opportunities. ...
    tdolan-esristaff
    created by tdolan-esristaff
  • How to Administer Students on My Esri

    Your school offers classes that use Esri training courses as part of its curriculum.   As a professor, one of your responsibilities is to set up your students’ accounts so that they have access to the Esri...
    tdolan-esristaff
    last modified by tdolan-esristaff
  • Making License Files Easier to Create and Recognize

    We’ve added a few features to the Licensing page to help us in our ongoing goal to make the licensing process simpler and more convenient to use.   License File Configurations We’ve added a button t...
    tlutz-esristaff
    last modified by tlutz-esristaff
  • A Day in the Life of a My Esri Admin

    So, you’re an admin on My Esri.   You either requested to be, or were designated to be, the administrator for your organization in My Esri. You may have been assigned this position because you are your org...
    tdolan-esristaff
    last modified by tdolan-esristaff
  • My Esri Release - January 3rd, 2019

    Happy New Year All,   It has been confirmed that we will be moving forward with a release of My Esri this evening at 5pm (PST).  Please see the below key enhancements and fixes that will be included. ...
    jbeaton-esristaff
    last modified by jbeaton-esristaff
  • My Esri Release - March 6th, 2019

    All,   We will be moving forward with a release of My Esri on Wednesday March 6th at 5pm (PST).  Please see the below key enhancements and fixes that will be included.   Thanks,   Josh   My Es...
    jbeaton-esristaff
    last modified by jbeaton-esristaff
  • Tips & Tricks: ArcGIS Pro and Public Accounts

    The My Esri team gets a lot of feedback from users who are trying to use their Personal Use copy of ArcGIS Pro, but they can't sign in because they get this error message:     The link provided on Learn m...
    tdolan-esristaff
    last modified by tdolan-esristaff
  • Tips & Tricks: Getting Removed from an Organization on My Esri

    You've moved on: you've changed jobs, or retired, or graduated from school, for example. It's time to clean house. You want to remove the connection you have with the old organization in My Esri.   You can ...
    tdolan-esristaff
    last modified by tdolan-esristaff
  • Operational Change to First Year Perpetual Maintenance

    Historically, Esri provided an additional 30-day grace period for the first-year maintenance of perpetual licenses of some Esri products. This grace period was to allow for shipping time when Esri primarily delivered ...
    tlutz-esristaff
    last modified by tlutz-esristaff
  • New permission available

    In our next release scheduled for March 6th we will be adding a feature to the License Esri Products workflow that will allow you to add tags to better help identify files. You can add tags to assign a file to a speci...
    tlutz-esristaff
    last modified by tlutz-esristaff
  • How to: Moving a license from one machine to another

    I need to move my license from one computer to another. Are there instructions anywhere on how to do that?   Why yes there are! Check out this technical article on how to transfer a desktop license to a differen...
    tlutz-esristaff
    last modified by tlutz-esristaff
  • Why can’t I submit cases? (Or, How I became an authorized caller and reported my issue)

    You’re using Esri software and you find an issue. You want to let Esri know about this issue so we can fix it. So you sign in to My Esri, and you navigate to the Support sub tab under My Organizations. You sear...
    tdolan-esristaff
    last modified by tdolan-esristaff
  • My Esri Release - February 20th, 2019

    All,   We will be moving forward with a release of My Esri on Wednesday February 20th at 5pm (PST).  Please see the below fixes that will be included.   Thanks,   Josh     My Esri Re...
    jbeaton-esristaff
    last modified by jbeaton-esristaff
  • How to Administer Users on My Esri

    We've written this new document (attached) that we hope admins will find useful. It covers the same tools and processes discussed in the blog post A Day in the Life of a My Esri Admin, but in downloadab...
    tdolan-esristaff
    created by tdolan-esristaff
  • How to Request a Technical Support Case through My Esri

    If you are an authorized caller for your organization in My Esri, you might find this 3-minute video helpful. It walks you through the steps to create a case, from signing in to submission.   How to Request a Te...
    tdolan-esristaff
    last modified by tdolan-esristaff
  • Improving the Licensing Experience on My Esri

    In our ongoing efforts to simplify the site and to be more consistent with changes to our licensing process we have made some updates to My Esri. Here is an overview of those updates:   Terminology Updates: To be...
    tlutz-esristaff
    last modified by tlutz-esristaff
  • My Esri Release - February 6th, 2019

    All,   We will be moving forward with a release of My Esri on Wednesday February 6th at 5pm (PST).  Please see the below key enhancements and fixes that will be included.   Thanks,   Josh ...
    jbeaton-esristaff
    last modified by jbeaton-esristaff
  • Planned GeoNet Account Update: Deactivating Inactive GeoNet Accounts on January 18, 2019

    On January 18, 2019, the GeoNet Community team will begin the process of deactivating GeoNet member accounts that have been inactive for the last 3 previous years (2014-2017). This will allow us to manage the communit...
  • Downloads on My Esri

    You’ve got your Esri license and you’re ready to start working in the software. Where do you start? The first thing to do is go to My Esri (https://my.esri.com) and verify you are connected to your organiz...
    tlutz-esristaff
    last modified by tlutz-esristaff