• 7466: The return of the fulfillment is denied by the return policy because max return exceeded

    On of our clients has a single use license and recently formatted their desktop. When they tried to authorize the extensions they are getting this error message.    I read on the ESRI support page that the ...
  • Tips & Tricks: Technical Support Case Printing

    If you are an authorized caller for your organization on My Esri, you can view the Technical Support cases that have been submitted for your organization. But did you know that if you use your browser's Print functio...
    last modified by tdolan-esristaff
  • Why can’t I submit cases? (Or, How I became an authorized caller and reported my issue)

    You’re using Esri software and you find an issue. You want to let Esri know about this issue so we can fix it. So you sign in to My Esri, and you navigate to the Support sub tab under My Organizations. You sear...
    last modified by tdolan-esristaff
  • How to Contact Us (A My Esri Perspective)

    My Esri aims to be a self-service site. We want it to be a place where you can get all the information about your organization’s relationship with Esri. But what if you can’t find what you are looking for?...
    last modified by tdolan-esristaff
  • Access to ArcGis Desktop 10.2.2?

    Hi is it possible to have access to a past version of ArcGIS - specifically 10.2.2? In the downloads page, I can only see down to 10.5.1.   Thanks in advance, Rebecca.
    last modified by Dottyforeva
  • How to download Arcgis for personal use?

    Hello,   I have purchased Arc GIS for Personal use but cant see a way to download it in MY ESRI   A web search indicates I should go into MY ESRI -> My organisations & download it.... Or request per...
    last modified by Blackmarxz
  • Organization admin account unable to download ArcGIS Pro and ArcGIS Desktop

    I am working with a nonprofit to implement the ESRI nonprofit program and a charter school to implement the ESRI K-12 program. In both cases, an organization admin account has been set-up and given privilege to access...
    last modified by deborahsmallwood
  • Support for Windows 7, Windows Server 2008, and Windows Server 2008 R2 Is Ending — What Does that Mean?

    On January 14, 2020, Microsoft is ending support for their Windows 7, Windows Server 2008, and Windows Server 2008 R2 operating systems. As are we. After January 14, 2020, we will no longer support Window...
    last modified by jbeaton-esristaff
  • Convert account type?

    When I initially purchased ArcGIS for personal use, I started with a social login. Moving forward I have run into problems with some mobile apps, mostly due to social authorization issues. I'm looking t...
    last modified by deleted-user-LxHZ-3v-disQ
  • I am asking for your help about Python.

    Hello?   My workload is so heavy that I'm asking for help about Python.   I want to convert the cont.shp(C:\before) to contafter.shp(delete the alti 760 and 770) at D:\after   And now we use pro 2...
    last modified by Kalssin
  • Select polygons within polygons using a single feature layer?

    Hello,   I have a polygon feature layer containing approx. 2000 polygons. Hundreds of the polygons reside within other polygons and I want to use the smaller polygons to erase areas from the larger polygons. The...
    last modified by ssienaert
  • How to Request a Technical Support Case through My Esri

    If you are an authorized caller for your organization in My Esri, you might find this 3-minute video helpful. It walks you through the steps to create a case, from signing in to submission.   How to Request a Te...
    last modified by tdolan-esristaff
  • North Arrow Selector Blank

    Our company has 17 users with an ArcGIS Desktop Basic Single Use License. All computers were loaded with the same version of the software, 10.5. Only one of our 17 GIS users is having a problem with insertin...
    last modified by BayLandConsultants