• Developer licences for ArcGIS Server 10.1-10.4.1 missing

    My ArcGIS Developer Subscription (AGS) previously included ArcGIS for Server 10.1-10.4.1 licences but these are now missing. The only licences now available are for 10.6 or 10.7.   Are AGS Server licences limite...
    last modified by andrewbiggins
  • My Esri Licensing - Cancel License button missing

    As an administrator in our My Esri system, I need to cancel several old ArcGIS Desktop license files in My Esri, but there are no "Cancel License File" buttons to do this when I look up these license files. Any sugges...
    last modified by jslaats@tnc.org
  • Error: 7466 - Deauthorizing software failed.

    Trying to deauthorize ArcGIS v10.6.1 single use license prior to updating the software to v10.7.1. Deauthorizing software failed error; with this message "Error 7466: The return of this fulfillment is denied by the re...
    last modified by cusp
  • Can I invite a user into My Organisation to use a Personal Use License I have?

    Some time ago I purchased a Personal Use license in order to get acquainted with ArcGIS Pro, since at my workplace I am tied to use ArcGIS Desktop. I found that ArcGIS Pro is really worth to deal with and I hope that ...
    last modified by tatu113
  • Organization admin accounts unable to download ArcGIS Pro and D\

    I am working with a nonprofit organization implementing the ESRI nonprofit program and a charter school implementing the K-12 program.  In both cases, a default administrator account has been set-up and the accou...
    last modified by deborahsmallwood
  • No License for ArcGIS Pro

    I just was assigned the administrator position in myESRI.   Would changing administrators cause licensing issues for ArcGIS Pro?   Myself and the Mapping Clerk are still able to utilize ArcMap.
    last modified by matthew.levi_ACGT
  • Organization admin account unable to download ArcGIS Pro and ArcGIS Desktop

    I am working with a nonprofit to implement the ESRI nonprofit program and a charter school to implement the ESRI K-12 program. In both cases, an organization admin account has been set-up and given privilege to access...
    last modified by deborahsmallwood
  • Feature not Appearing in License Manager

    Hello,   In my license manager, I should be seeing a listing for the Spatial Analyst Desktop, however it is not appearing there.  When i go to the MyESRI portal and look at my licensing, it does appear in t...
  • Updates to Manage License Files

    There are a couple of changes that have been implemented to make managing your license files easier.   Manage License Files On the Manage License Files page where there used to be a separate link to get you to ...
    last modified by tlutz-esristaff
  • Licensing ArcGIS Enterprise 10.7

    All,   With the release of ArcGIS Enterprisie 10.7, we took the opportunity to adde some new licensing features in My Esri to help our overall efforts to make this process easier. Please take a look at this vide...
    last modified by jbeaton-esristaff
  • Making License Files Easier to Create and Recognize

    We’ve added a few features to the Licensing page to help us in our ongoing goal to make the licensing process simpler and more convenient to use.   License File Configurations We’ve added a button t...
    last modified by tlutz-esristaff
  • Operational Change to First Year Perpetual Maintenance

    Historically, Esri provided an additional 30-day grace period for the first-year maintenance of perpetual licenses of some Esri products. This grace period was to allow for shipping time when Esri primarily delivered ...
    last modified by tlutz-esristaff
  • I hav received two different EVA numbers for installation. Each time I have tried to use them I receive this message: "Authorization denied because request would have exceeded...

    last modified by dan_wooldridge
  • New permission available

    In our next release scheduled for March 6th we will be adding a feature to the License Esri Products workflow that will allow you to add tags to better help identify files. You can add tags to assign a file to a speci...
    last modified by tlutz-esristaff
  • How to: Moving a license from one machine to another

    I need to move my license from one computer to another. Are there instructions anywhere on how to do that?   Why yes there are! Check out this technical article on how to transfer a desktop license to a differen...
    last modified by tlutz-esristaff
  • What versions are my organization's users running?

    Is there a way within My ESRI to tell which ArcGIS Desktop version each user in my organization actually has installed on his or her machine? 
    last modified by martin_gpa
  • Improving the Licensing Experience on My Esri

    In our ongoing efforts to simplify the site and to be more consistent with changes to our licensing process we have made some updates to My Esri. Here is an overview of those updates:   Terminology Updates: To be...
    last modified by tlutz-esristaff
  • License repair in laptop

    I have a single user license with ArcView installed on my desktop which works fine and a laptop which indicates that my license needs repair. My Cust. No. is 370430. The program worked fine on the laptop until recen...
    last modified by pmgleason
  • Downloads on My Esri

    You’ve got your Esri license and you’re ready to start working in the software. Where do you start? The first thing to do is go to My Esri (https://my.esri.com) and verify you are connected to your organiz...
    last modified by tlutz-esristaff
  • License Summary Updates

    We’re working on some updates to the license summary page to help you keep track of the various types of licenses you might have and to help make things easier to manage. Our first update to simplify things is ...
    last modified by tlutz-esristaff