• Arcgis Pro - unable to get product update

    Hi, I am using Arcgis Pro since 2017, but I never registered to my organization, therefore I had no updates. I finally registered now in my.esri.com webpage, but still after sign out/sign in operation I have no optio...
    Tadek.Gontar
    last modified by Tadek.Gontar
  • Some recent updates to My Esri

    Here is an overview of some of the updates we’ve made to My Esri in an effort to make things easier to use and find on the site.   Updates to the Additional Licensing Forms page We’ve updated the Ad...
    tlutz-esristaff
    last modified by tlutz-esristaff
  • License expiration - a year after create or activation?

    Does my license expire a year after the create date or the authorization date?  We have licenses that were purchased but do not need activated for several months.  Does that mean once they are activated they...
    dunn.leah_peregrinefund
    last modified by dunn.leah_peregrinefund
  • Licensing tab on My ESRI only showing developer options

    Hi all, I have access to ESRI products through my organization. After downloading ArcGIS 10.7 I tried to get the authorization number but the licensing tab that I have used before only shows Developer option but not ...
    robertglez50
    last modified by robertglez50
  • Return licence files actively after uninstalling?

    Do I need to return actively uninstalled Esri software / licences in MyEsri? A colleague of mine has unistalled its ArcMap and ArcPro but the licence files are still visible in MyEsri with the status "not aktivated. ...
    Fensch
    last modified by Fensch
  • Developer licences for ArcGIS Server 10.1-10.4.1 missing

    My ArcGIS Developer Subscription (AGS) previously included ArcGIS for Server 10.1-10.4.1 licences but these are now missing. The only licences now available are for 10.6 or 10.7.   Are AGS Server licences limite...
    andrewbiggins
    last modified by andrewbiggins
  • My Esri Licensing - Cancel License button missing

    As an administrator in our My Esri system, I need to cancel several old ArcGIS Desktop license files in My Esri, but there are no "Cancel License File" buttons to do this when I look up these license files. Any sugges...
    jslaats@tnc.org
    last modified by jslaats@tnc.org
  • Error: 7466 - Deauthorizing software failed.

    Trying to deauthorize ArcGIS v10.6.1 single use license prior to updating the software to v10.7.1. Deauthorizing software failed error; with this message "Error 7466: The return of this fulfillment is denied by the re...
    cusp
    last modified by cusp
  • Can I invite a user into My Organisation to use a Personal Use License I have?

    Some time ago I purchased a Personal Use license in order to get acquainted with ArcGIS Pro, since at my workplace I am tied to use ArcGIS Desktop. I found that ArcGIS Pro is really worth to deal with and I hope that ...
    tatu113
    last modified by tatu113
  • Organization admin accounts unable to download ArcGIS Pro and D\

    I am working with a nonprofit organization implementing the ESRI nonprofit program and a charter school implementing the K-12 program.  In both cases, a default administrator account has been set-up and the accou...
    deborahsmallwood
    last modified by deborahsmallwood
  • No License for ArcGIS Pro

    I just was assigned the administrator position in myESRI.   Would changing administrators cause licensing issues for ArcGIS Pro?   Myself and the Mapping Clerk are still able to utilize ArcMap.
    matthew.levi_ACGT
    last modified by matthew.levi_ACGT
  • Organization admin account unable to download ArcGIS Pro and ArcGIS Desktop

    I am working with a nonprofit to implement the ESRI nonprofit program and a charter school to implement the ESRI K-12 program. In both cases, an organization admin account has been set-up and given privilege to access...
    deborahsmallwood
    last modified by deborahsmallwood
  • Feature not Appearing in License Manager

    Hello,   In my license manager, I should be seeing a listing for the Spatial Analyst Desktop, however it is not appearing there.  When i go to the MyESRI portal and look at my licensing, it does appear in t...
  • Updates to Manage License Files

    There are a couple of changes that have been implemented to make managing your license files easier.   Manage License Files On the Manage License Files page where there used to be a separate link to get you to ...
    tlutz-esristaff
    last modified by tlutz-esristaff
  • Licensing ArcGIS Enterprise 10.7

    All,   With the release of ArcGIS Enterprisie 10.7, we took the opportunity to adde some new licensing features in My Esri to help our overall efforts to make this process easier. Please take a look at this vide...
    jbeaton-esristaff
    last modified by jbeaton-esristaff
  • Making License Files Easier to Create and Recognize

    We’ve added a few features to the Licensing page to help us in our ongoing goal to make the licensing process simpler and more convenient to use.   License File Configurations We’ve added a button t...
    tlutz-esristaff
    last modified by tlutz-esristaff
  • Operational Change to First Year Perpetual Maintenance

    Historically, Esri provided an additional 30-day grace period for the first-year maintenance of perpetual licenses of some Esri products. This grace period was to allow for shipping time when Esri primarily delivered ...
    tlutz-esristaff
    last modified by tlutz-esristaff
  • I hav received two different EVA numbers for installation. Each time I have tried to use them I receive this message: "Authorization denied because request would have exceeded...

    dan_wooldridge
    last modified by dan_wooldridge
  • New permission available

    In our next release scheduled for March 6th we will be adding a feature to the License Esri Products workflow that will allow you to add tags to better help identify files. You can add tags to assign a file to a speci...
    tlutz-esristaff
    last modified by tlutz-esristaff
  • How to: Moving a license from one machine to another

    I need to move my license from one computer to another. Are there instructions anywhere on how to do that?   Why yes there are! Check out this technical article on how to transfer a desktop license to a differen...
    tlutz-esristaff
    last modified by tlutz-esristaff