A Quick Thank You Note and Update from The My Esri Product Owner
Hello all! 2018 continues to fly by and I must say that as the My Esri product owner, I have seen so much engagement throughout the year from you (the user) on identifying current pain points as well as ways we can evolve the experience.
In early June, we introduced a short 5 question survey and have received over 8,000 replies. I can’t tell you how awesome this is as it truly helps us understand the current state of My Esri from your perspective.
To share with you an overall snapshot of the results, I have put together a word cloud that consists of the most frequently used words found in your fe
edback. As you can see, it is centralized around the word Usability and is linked heavily towards the account, licensing, and downloading processes. What’s also clear from your feedback, is there are often struggles using My Esri in these areas.
Well, the good news is that we hear you and have begun outlining some improvements that will start being implemented
in the remaining part of 2018 and into 2019.
During this time, please continue to voice your thoughts through the My Esri Geonet space so we can continue to incorporate your needs into the My Esri development process.
In closing, I want to thank all of you who have contributed thus far. I look forward to hearing more about your experience as we continue to grow My Esri together.
Sincerely,
Josh Beaton
My Esri Product Owner