Skip navigation
All Places > My Esri > Blog
1 2 3 4 Previous Next

My Esri

55 posts



We will be moving forward with a release of My Esri on Wednesday June 26th at 5pm (PST).  Please see the below key enhancements and fixes that will be included.






My Esri Release Items


Customer Service Cases


  • All issues submitted through the ask a question option  will now be visible as cases on the support tab in My Esri for domestic customers.




  • Fixed the issue where maintenance quotes weren't showing.




  • Added version 10.7.1 to the License Esri Products workflow for Portal for ArcGIS.
  • Updated the view for License Esri Products to accommodate ArcGIS Pro features for Education Licenses.
  • Fixed the issue where you were not able to process another Recover Lost License request immediately after processing an initial request.
  • Fixed the issue where the expiration date for an authorization wasn't showing on the Authorization Activity report.
  • Fixed the issue where a quantity of 0 was showing up in the summary page of the License Esri Products workflow when a change was made in the middle of the workflow.


Developer Subscriptions


  • Fixed the issue where you couldn't add a note to an existing license file on the Developer tab.




  • Fixed the issue in the Common Questions section where quick search hyperlinks would not work.



We will be moving forward with a release of My Esri on Wednesday May 15th at 5pm (PST).  Please see the below key enhancements and fixes that will be included.






My Esri Release – Wednesday May 15th




  • A new My Esri Geonet feed has been added.
  • Added the Licensing ArcGIS for Indoors video.




  • The Excel export issue (only exporting 50 records) for the Licensing Files report has resolved by changing the output format from .csv to .xlsx.  


Administrator Permissions


  • Users who are made administrators will now receive a link in their invitation email to the PDF of instructions with the language that is set on their profile.




  • The License Esri Products workflow had been updated to not show users the Extensions step if they own no extensions.
  • The License Esri Products workflow for Server products has been updated to only allow you to choose one Core product.
  • The issue where Authorization Notes were not pulling over dates when the browser was set to a foreign language has been resolved.
  • Fixed the issue where LocateXT Server License files could not be downloaded.





On January 14, 2020, Microsoft is ending support for their Windows 7, Windows Server 2008, and Windows Server 2008 R2 operating systems. As are we.

After January 14, 2020, we will no longer support Windows 7, Windows Server 2008, and Windows Server 2008 R2 for Esri software. If you are still using Esri software on these operating systems, we highly recommend that you upgrade to Windows 10 or newer version of Windows Server, such as Windows Server 2016 or Windows Server 2019, before January 2020.


If you stay on these operating systems after January 14, 2020, you can continue to use Esri software, but it will not be supported. If you run into any bugs related to the operating system they will not get patched.
These changes are published in the Deprecated Features – Year-End 2018 document on the Esri Support site.




Please see the below key enhancements and fixes that will be included in the upcoming release of My Esri.







My Esri Release Items




  • Added the Licensing ArcGIS Enterprise 10.7 video.




  • Added a column with the Authorization Number status to the Licensing Files report.
  • Fixed the column alignment of the Licensing Files report.




  • Added the option to ungroup licenses for products in the License Esri Products workflow to show Authorization codes.

If you are an administrator for your organization on My Esri, there are some tools available from Edit Permissions that you may find useful. Some of these options appear on other pages on My Esri, too.


To get to Edit Permissions, click on the Edit (pencil) icon on My Organizations > Users > Manage Users.


The following numbered paragraphs correspond to the red circled numbers in the next two screenshots.



1. Renamed permission. With the with My Esri Release of April 19, 2019, we've renamed the permission that makes a user an admin. Previously, this permission was called "Assign Permissions". We've renamed it to "Administrator" so that it's more clear what this permission is used for. The new term will be used throughout My Esri.


2. More Information. Most My Esri pages have More Information. Click the link to expose details about what you are seeing, instructions on how any tools may be used, and more. If you have questions about what you are seeing on a page, this is a good place to start.


3. Collapse Permissions. The list of permissions on Edit Permissions can be quite long. At any time you can collapse the long list so that you don't have to scroll all the way to the bottom of the page to save your changes.


4. Tags. Tags are a great way to help you keep track of your users. A user may have as many tags as you want. From Edit Permissions, you can create a new tag by simply typing the tag name in the Tags field. Or you can use Manage Tags from My Organizations > Users to create new tags, edit and remove existing tags, and see a breakdown of how many times each tag is used.


5. Email to the user. You can control if the user you are editing receives an email about this change or not. Emails about permission changes are also sent to any other admins at your organization for notification purposes; this setting does not affect that. This is on by default. Note that if you only change tags, no emails are sent, regardless of which option is selected.




6. Message to the user. Any custom message you type here will be included in the email you send to the user. Some simple tools are provided so that you may format your text if you wish. Your message will appear in a designated section of the email that indicates that this message is coming from you rather than from Esri. This message is only sent in the email; it is not saved anywhere. This message is optional. See an example in the image at the bottom of this blog.


7. Note for log. As an admin, you have access to the Permissions Log from My Organizations > Users. Any text you include here will be saved in the log and can be viewed there. This note is optional.


8. Explain. You'll find these links throughout My Esri. Like More Information, they open up a panel with information, but in this case, for a specific tool or feature rather than the whole page.


9. Preview Email to User. This preview tool allows you to see how your email will appear to the user.

Some things to note:

  • If the user has a language set on their own profile, the email they receive will be in their requested language, regardless of what you see in the preview.
  • The customer number for the organization is only shown for domestic (US) organizations, as it is the Esri Inc. number. Organizations outside the US may have a different numbering scheme assigned to them by their distributor.
  • This email preview tool is also available on My Organizations > Users > Invite Users.



How many did you already know about? How many do you use? Did I miss any that you like to use? Add a comment!

Which browsers does My Esri support?


My Esri supports the same browsers as ArcGIS Online.


In a nutshell, My Esri supports the latest versions of Firefox, Chrome, Internet Explorer, Edge, and Safari, but the reference document linked above will always have the latest information.



We will be moving forward with a release of My Esri on Wednesday April 17th at 5pm (PST).  Please see the below key enhancements and fixes that will be included.












My Esri Release Items




  • The languages Catalan (ca) and Hungarian (hu) have been added to My Esri.




  • The output format of the Licensing Files report has been updated to .xlsx so it completely exports all of the data available.




  • The 'Assign Permissions' permission has been changed to 'Administrator' throughout My Esri.




  • Enhanced functionality has been added when choosing an organization during the License Esri product workflow for organizations that have subordinate sites.
  • A 'Renew My Maintenance' button has been added to the License Summary page.
  • For visibility, the licenses that are part of a license file configuration have been added to Manage License File Configurations.
  • A confirmation message has been added when a license file configuration is created.





  • For users who can View Support, and for all Authorized Callers who can submit cases, On Behalf Of (OBO) option has been updated. In the past, when a caller submitted a case and designated the case to be submitted OBO another user at their organization, that OBO user was listed as the submitter of the case. The person who actually submitted the case was only noted in an appended note in the Issue Description of the case. Now, both users (submitter and OBO contact) are stored separately and will be displayed on the Cases and Case Details pages.

Your company uses ArcGIS Online. At some point, your company's ArcGIS Online administrator created an Esri Account for you, so that you can sign in on and do cool things with maps.


But one day you try to sign in to My Esri - perhaps to download a new software release - and you get this message:


"Your active account <username> is not enabled for Esri access."


Accompanying this message is the name of your ArcGIS Online administrator.


Note that this message says "Esri access", not "My Esri access". This is because there is a setting on your ArcGIS Online account that, once turned on, allows you to use other Esri sites like GeoNet, the Esri Academy for training, and yes, My Esri.


Contact the ArcGIS Online administrator listed to have them turn on the Allow or Enable Esri Access setting for your account. This setting cannot be set or changed from My Esri, nor can it be changed by the user themselves.


Some ArcGIS Online organizations may not want to allow their accounts to have Esri access, so you may need to create or use another Esri Account in order to access the other Esri sites.


Here are some helpful resources about accounts.

There are a couple of changes that have been implemented to make managing your license files easier.


Manage License Files

On the Manage License Files page where there used to be a separate link to get you to your files for Portal and Pro, we’ve made the path to those files more prominent on the page. When you land on the page you will now see two cards with buttons that will take you to either your Enterprise and Desktop files or your Portal or Pro files:



Edit License Files

With the release of ArcGIS Enterprise 10.7 User Types we’ve added a feature where you can edit a license file you’ve created. This will allow you to update the quantity of User Types and Apps you have on a file without having to first cancel the file and wait for the quantities to become available again.

Note: At this point, the edit functionality is only available for files where 10.7 User Types and Apps have been allocated and have not already been cancelled.


To edit the file, go in to the ‘Details’:


And click on the ‘Edit Licensing File’ button:


You will then be brought to Step 2 in the original License Esri Products workflow where you can add and remove quantities to your allocation. Once you’ve completed the workflow you can generate the new file.

Note: Editing the file will cancel the original file and create a new one. So, in the Manage License Files list you will see the original file with a ‘Cancelled’ status along with the new file you created in the Edit Licensing File workflow.


For more information on the 10.7 licensing workflows for ArcGIS Enterprise 10.7 check out the video in this blog - Licensing ArcGIS Enterprise 10.7



With the release of ArcGIS Enterprisie 10.7, we took the opportunity to adde some new licensing features in My Esri to help our overall efforts to make this process easier. Please take a look at this video to see these features in action as well as gain knowledge on how to license ArcGIS Enteprise 10.7 in My Esri.







We will be moving forward with a release of My Esri on Wednesday March 20th at 5pm (PST).  Please see the below key enhancements and fixes that will be included.







My Esri Release Items




  • An announcement will be added to the Dashboard page regarding the ArcGIS 10.7 product release.


Manage Licensing Files


  • Updated the Manage License Files experience to show separate cards for Enterprise/Desktop and Portal/Pro license files.


  • Removed the provisioning statistics from the Manage License Files page to reduce redundancy and confusion around the license activation process. These statistics can still be calculated using the Licensing Files report.


Licensing Esri Products


  • The ArcGIS Indoors licensing workflow for 10.7 Portal for ArcGIS and ArcGIS Server has been added.


  • License File editing functionality has been implemented for 10.7 Portal License Files. This will allow a user to edit an existing 10.7 Portal licensing file versus having to cancel and redo the process.


  • Updated the process for licensing ArcGIS Server Workgroup to reflect the licensing rules associated with the product.


  • Resolved the issue for ESLF authorizations where the 'Authorized by' field was blank.


  • Resolved the issue where you could not proceed past step 2 in the License Esri Products workflow for Portal 10.7 user types.

You are getting too many copies of ArcNews.


You've changed jobs and you still want to receive ArcUser but at your new address.


You're an Esri-certified trainer looking for training opportunities.


You want to be notified when a new version of ArcGIS Business Analyst is being released.


How can these be accomplished?


With a few clicks after signing in to My Esri, you can easily access the location from where you can control which publications and notifications you receive from Esri.


After signing in, navigate to My Profile > Edit Email Settings.


Click Set your preferences.



You'll now be at the Subscriptions page.



From here, select which of the publications you'd like to start receiving. You may also unselect any publications you no longer which to receive.


Once you are satisfied with your settings, click Save Preferences.


The link at the bottom allows you to opt out of all email communications.


A link in the Print Newsletters section allows you to opt out of all print mailings. Printed newsletters are only sent to those in the US.


If you are receiving publications from your distributor, you'll need to contact them - simply enter the name of your distributor office in the search box there to find their contact information.


To stop others from receiving publications, as when a staff member leaves your organization, you may contact us.



More Information

That link on My Esri uses my work email address. I need to manage publications for my personal email address, too. If you are getting multiple publications, it may be because you have subscriptions under multiple email addresses. You can check your other email addresses from the Email preferences page on


I'm only getting printed publications, so I haven't given you my email address. How do I unsuscribe from something I get in the mail? From the Email preferences page on, you can change print publication preferences by giving us the ZIP code and Subscriber ID that appear on the mailing label. You may also use this method to cut down on the number of printed materials your office receives.


How does Esri use my personal data? The Email preferences page on  provides some answers to frequently asked questions, including this one.

Your school offers classes that use Esri training courses as part of its curriculum.


As a professor, one of your responsibilities is to set up your students’ accounts so that they have access to the Esri Academy, Esri’s training site. In order to take training, your students need to be connected to your organization in My Esri. This connection lets the Esri Academy know which organization your students belong to.


Here’s how you accomplish this.


Become a Training Sub Admin

Request permission from your organization’s My Esri administrator using the form on My Organizations > Overview > Request Permissions. You only need to do this if you do not have full administration permission to My Esri already (that is, you do not have Assign permissions Administrator permission).


Ask them to grant you the Assign training permissions permission, which will allow you to manage students. We call users with this permission Training Sub Admins.


Why do you need permissions? On My Esri, permissions drive how you and your students interact with the site. Permissions are what connect you to your organization.


Your organization’s My Esri administrator will be notified of your request and grant you permission. You will receive an email with a token with instructions on how to use the token to connect to My Esri. After you follow the instructions, you’ll be connected to your organization, and you can go on to the next step.




Invite Your Students

Now that you are the Training Sub Admin for your organization on My Esri, use My Organizations > Users > Invite Users to send invitations to your students.


Enter the email addresses of each student you want to invite.


You can enter each address one at a time, or cut-and-paste a list into the input field. Or you can upload an comma separate value (CSV) or Microsoft Excel (XLXS) file using Upload Users. For best results, your file should only have one column in it, with an email address on each line or row.


You may invite up to 1000 students at a time.




If any of the email addresses aren’t formatted properly, they will be flagged as invalid. You can click the X to remove each one one-at-a-time, or you can click Remove invalid email addresses to remove all invalid addresses at one time. Note that Next is disabled until all the addresses are valid.




If you’ve entered an email address of a user who is already connected to your organization, My Esri will let you know. It’s OK to leave these matched users on the list; they will be granted the e-Learning permission if they didn’t have it already.




You can both add addresses from a file and input them manually until you are satisfied with the list.

Once all of the email addresses are valid, click Next.


Step 2 is for specifying which permissions to grant. However, since you are a Training Sub Admin, you can only set one permission to your students: Access e-Learning. Since this is the only permission you can grant, the other permissions aren’t shown.


Most students only need to be connected to the school’s account for the duration of the class. If you want to limit the time frame in which your students can take classes for your school, set a time limit.



As it states on this step, users whose permissions have expired will automatically be disconnected from your organization 30 days after the End Date. This relieves you from having to disconnect possibly hundreds of students at the end of each term. Should your class be extended, or should your students continue on in another class, you can update all of their time limits at once. More on that below.


Once you have the time limit set, it’s on to Step 3.





Here’s your chance to add a Tag. These tags can help you keep your student lists organized. Later on, when you view your list of students on My Organizations / Users / Manage Users, you’ll be able to distinguish one set of students from another. However, this is optional.


If your students use a different language than the one you are using in My Esri, you can select any of the supported languages for your invitation.


You can include a custom message in your invitation. This message will appear in a separate box in the invitation. This is optional.


You can add a note that will appear in the My Organizations / Users / Permissions Log for full admins to see. This is also optional.


Use Preview Email to Users to see the full text of the invitation email, along with any custom message your provide, in the language you selected. When you’re doing looking over the Preview, click the X in the upper corner of the popup preview window.



You can go back to a previous step at any time to make changes if you missed anything. Either click Back or click the step number along the top of the form.


Once you are satisfied with all the parameters, send the invitations.


About Tokens and Esri Accounts

To take training on the Esri Academy, each student must have a public Esri Account.


The username and password for that account is what they’ll use to accept the token in the invitation email. They should create this public account in advance by visiting Esri’s website at and clicking Sign In in the upper corner.


Later, your students may use this same Sign In link to sign in to the Esri Academy to take their course.





Each invitation email includes a unique token, which My Esri uses to identify each student. If students share computers, they must ensure they are signed in with the account they want to assign to the token.


Each token may be used only once; they cannot be shared.


The email explains the way for them to manually enter the token after they sign in.


Tokens must be accepted within 6 weeks of issuance; unused tokens that are older than 6 weeks are deleted. The email that your students receive will tell them this, but you may need to remind them not to wait until the last week of class to accept their tokens.


The semester has ended. Now what?

When your semester or quarter or class has ended, and the students no longer need access to your organization, you have several options to manage their access.


From My Organizations > Users > Manage Users, you’ll see a prefiltered list of your students. You can further filter the list by filtering on a tag, or on whether the permission is active or pending, for example.


From here, you can edit each student individually.


An active account is one where the student has accepted the token; a pending invitation means that the student hasn’t accepted the token yet. If their token is still pending, you can use Resend Invitation.



Remember that the student’s connection to your organization will be removed 30 days after the last day in the time limit you set.


A connection is removed when all of the permissions to an organization are removed. Note that this does not delete their public Esri Account – the Account remains. The student can use that account for other purposes – it belongs to them.

If you want all those students removed on that day, no further action is needed.


If only a few students will carry over into a new class, use Edit Permissions (click the pencil icon) to extend their time limits. Then their connection won’t be disconnected until 30 days after the new end date.


If a student drops your class, you can disconnect them by clicking the X at any time.


To update all the students at one time, use Permission Bulk Update. This tool is found on the same Users sub tab as Manage Users and Invite Users.


The list of users you can edit are limited to those with the e-Learning permission. Use the wizard-based form to perform any of these actions on your student’s permissions.



For example, say the class was extended, and you want to add a week to the time limit for all of your students in your Geography 101 class.


Click Set a new time limit. You’ll be prompted for the new time range. Supply that, then go on to the next step.

Since you tagged all these users, use the Tag Filter to narrow the list. Check the boxes next to the students you want to update. Note that you do not have to select all the students – you can only do a few if you want. But also note that if you click the checkbox in the filter bar to select all the students, you are only selecting all the students on the current page; navigate to each page to ensure you’ve selected all the students.


Step 3 of this wizard is very similar to Step 3 of Invite Users – you can specify a note for the log, send a custom message to the user. Here you can also decide if you want to send the students an email at all. If you select No for Send email to user, no emails will be sent.


Review the choices you made on Step 4, the Summary page. Use the steps at the top of the form, or use Back to go back and change anything if necessary. Then click Set Time Limit to make the specified changes.


Troubleshooting and Tips

Your organization does not have an admin. If your organization lacks a full My Esri admin, your permission request is sent to your organization’s Esri Customer Service Representative (CSR) if you belong to an organization in the United States, or to your distributor if you belong to an organization outside the US. They will process your request.


What permissions do I have? You can see all the permissions you’ve already been granted from My Profile > Profile Overview. In the Connected Organizations section, you’ll see a card for each organization you are connected to. Expand the permissions within each card (or Expand/Collapse All) to see what permissions you have.


Your students sign in on the Esri Academy, but get an error about maintenance. Contact your CSR or distributor to ensure your organization’s maintenance is up-to-date. You can use the Ask a Question form on My Esri to contact them.


A student’s token has expired. If a student waits too long to accept the token they were sent, you’ll need to send them a new token. Invite them again.


I’m a full admin – can I do this, too? Absolutely! All of the instructions in this document work for both Training Sub Admins and full admins (those with Assign Permissions Administrator permission). The only difference is that you will see more tools and permissions along the way.


I use more than My Esri to manage my students. Where I can get more info about this? These resources may help you understand more about managing an enterprise-wide solution, and explain how you manage students from ArcGIS Online.


What do you mean by “organization”? An organization on My Esri is equivalent to your place of business, school, governmental organization, or other entity. Each organization on My Esri has one customer number. The term "organization" is used slightly differently on My Esri than it is on ArcGIS Online, where "organization" relates to a subscription.



[UPDATED 4/25/2019 to change the permission formerly known as "Assign Permissions" to "Administrator".]

We’ve added a few features to the Licensing page to help us in our ongoing goal to make the licensing process simpler and more convenient to use.


License File Configurations

We’ve added a button to the License Esri Products workflow that allows you to save a configuration for files that you make multiples of, so you don’t have to keep going back and forth through the process.


The button shows up in all the steps of the process to allow you to create a configuration however you choose.

Once you’ve saved the configuration you can go to the Manage License File Configurations link to use it again or delete it if you no longer need it. You can also make changes to a configuration and save it or create a new, separate configuration.


License File Tags

We’ve also added the ability to tag license files to allow you to designate who the file is for, what department, location, etc. Any label you need to add to a license file can be added by tagging it.


To give you more control over the tags that are created for your organization there is a permission set up to allow whoever you designate to create, edit, or delete tags. If you have this permission turned on you will see a ‘Manage License File Tags’ link. From that link you can add a new tag.


You will also see a list of tags and how many license files that tag is used in. From here you can make edits to the tags or delete them.


Once you’ve created a tag is will be available to use in the License Esri Products workflow for your organization. You can also create tags from here if you have the Manage License File Tags permission turned on.



We will be moving forward with a release of My Esri on Wednesday March 6th at 5pm (PST).  Please see the below key enhancements and fixes that will be included.






My Esri Release Items




  • The ability to tag a generated license file has been added. This will help organizations better manage deployed licenses versus having to input information into the licensing file notes.


  • The ability to save a license file configuration has been added. This functionality benefits users who license many files that have the same characteristics as it can be reused versus having to go through repeated licensing steps.


  •  For Large (Enterprise Agreement) organizations, the End User Information step of the License Esri Products workflow will now contain a dropdown list of available sub-entity organizations that are tied to the organization. This functionality will ensure that when licensing files are created, the correct information is captured.


  •  'Formerly Level 1' and 'Formerly Level 2' labels to Viewer and Creator user types have been added to the Review step in the License Esri Products workflow.


  •  Labeling and licensing logic has been added to the create license files workflow for ArcGIS Server Workgroup.


  • The issue where the 'All Activated' file status was not showing in the Licensing Files report has been resolved.


  • The issue where the Created By field was coming back blank on ArcGIS Pro license files has been resolved.