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Here is an overview of some of the updates we’ve made to My Esri in an effort to make things easier to use and find on the site.

 

Updates to the Additional Licensing Forms page

We’ve updated the Additional Licensing Forms page by rearranging some of the links to eliminate blank space and changing the order of things to make them easier to find.

 

 

New report of Portal and ArcGIS Pro license files

We’ve added a report of Portal and ArcGIS Pro license files to coincide with the files lists we have in the Manage

License Files link on the Licensing tab.

 

Fewer required fields in License Esri Products

We’ve changed the phone number, state, and postal codes fields in the End User Information step in License Esri Products to not be required fields.

 

Add tags to existing license files

Now that we’ve added the ability to tag license files (if you have the proper permissions) we got feedback that you’d like to add tags to files you had already created. So, we’ve added that ability in the Manage License Files Details pages.

 

All,

 

We will be moving forward with a release of My Esri on Wednesday September 18th at 5pm (PST). Please see the below key enhancements and fixes that will be included.

 

Thanks,

 

Josh

 

 

My Esri Release 5.1

 

Licensing

 

  • A new licensing report for Pro and Portal license files has been added.
  • The Manage License Files workflow has been updated to allow users to add tags to existing files.
  • The License Esri Products page has been updated to not require the phone number, state, or postal code.
  • The Additional Licensing Forms page has been rearranged so that Secure Site Operations is more visible.

 

Manage Users

 

  • A dropdown list of all connected users within the organization will be visible to choose from when adding an authorized caller.
  • A similar dropdown list has been added on the Request Case Form when adding a contact in the On Behalf Of section, or the Additional Contact section.

 

Developer

 

  • The 'Back to License Files' button on the Developer tab has been fixed so it goes back to Manage License Files on the Developer tab instead of the Licensing tab.

 

All,

 

We will be moving forward with a release of My Esri on Wednesday August 28th at 5pm (PST).   Key enhancements and fixes that will be included are listed below. Please let me know if you have any quesrtions.

 

Josh

 

My Esri Release Items

 

Licensing

 

  • Fixed the issue where more than one new tag can't be added to a license file.
  • Fixed the issue where license files created for a Developer subscription were showing in the Manage License Files Excel output under the Licensing tab.
  • Changed the sort order for Pro and Portal license files to "created on date" versus "file id".
  • Added the File ID number to the email subject for Portal license files.
  • Updated the Cancel button on the Confirm Cancellation pop up in Manage License Files.
  • Fixed the issue where pre-10.7 license files could not be cancelled.
  • Fixed the issue where the 'Cancel' button was not working in the Recover Lost Licenses workflow.
  • Added a note to the License Esri Products workflow for Singe use, Enterprise, and Server licenses letting the user know they are allocating 1 license per product on the file.

 

Reports

 

  • Added a column to the License Summary report to show if a license is term or maintenance.

 

General

 

  • Resolved the issue across the site where an action would not automatically put the user back to the top of the page.
  • Removed the "Ask a Question" option from the footer of each My Esri page to reduce redundancy. On each page there is a floating "Ask a Question" that users can choose from.
  • The Online Request panel from Support Overview Page was removed to reduce redundancy.

 

Profile

 

  • Updates have been made to the Profile Overview page to make it clearer for users to see their permissions (added a dropdown box to the bottom of the Organization information).
  • Updated the default page message on the Profile Overview Page from "Make My Default Page" to "Clear Any Default Page".
  • Revised the "Request Permission Workflow" under "Connect to Your Organization" to make it easier for users to submit their request.

All,

 

We will be moving forward with a release of My Esri on Wednesday August 14thth at 5pm (PST).   Key enhancements and fixes that will be included are listed below. Please let me know if you have any quesrtions.

 

Josh

 

Licensing

 

  • Numerous text changes have been made to the License Esri Products workflow to improve the experience. These include updates to the delivery method and license completion sections.
  • It is now possible to license extensions individually for ArcGIS Server in License Esri Products.

 

Downloads

 

  • A link has been added on the downloads page pointing to a knowledge base article that will assist users with the Checksum process.

 

Support

 

  • When exporting the Technical Support Case Report, the issue has been resolved where column names and values were mixed up.
  • The "Ask a Question" button has been removed from the support page to further avoid confusion when submitting a technical support case.
  • The bug has been fixed regarding incorrect dates of Support and Transaction items when viewing on a mobile device.

All,

 

We will be moving forward with a minor release of My Esri on Wednesday July 24thth at 5pm (PST).   Key enhancements and fixes that will be included are listed below. The team has also been working on new submit license request functionality to help users administer licenses easier and more efficiently. This addition is targeted to be released later in August and will include an overview video. 

 

Thanks,

 

Josh

 

My Esri Release Items

 

General

 

  • Resolved the issue where the My Default selection was not clearing on the My Profile tab.

 

Transactions

 

  • Fixed the issue where the Maintenance Quote list on the Transactions tab could not be exported to Excel.

 

Licensing

 

  • Resolved the issue where certain extensions couldn't be licensed at version 10.4.1 and prior.
  • Resolved the issue where the Recover Lost License data was not displaying accurately.

All,

 

We will be moving forward with a release of My Esri on Wednesday June 26th at 5pm (PST).  Please see the below key enhancements and fixes that will be included.

 

Thanks,

 

Josh

 

My Esri Release Items

 

Customer Service Cases

 

  • All issues submitted through the ask a question option  will now be visible as cases on the support tab in My Esri for domestic customers.

 

Transactions

 

  • Fixed the issue where maintenance quotes weren't showing.

 

Licensing

 

  • Added version 10.7.1 to the License Esri Products workflow for Portal for ArcGIS.
  • Updated the view for License Esri Products to accommodate ArcGIS Pro features for Education Licenses.
  • Fixed the issue where you were not able to process another Recover Lost License request immediately after processing an initial request.
  • Fixed the issue where the expiration date for an authorization wasn't showing on the Authorization Activity report.
  • Fixed the issue where a quantity of 0 was showing up in the summary page of the License Esri Products workflow when a change was made in the middle of the workflow.

 

Developer Subscriptions

 

  • Fixed the issue where you couldn't add a note to an existing license file on the Developer tab.

 

General

 

  • Fixed the issue in the Common Questions section where quick search hyperlinks would not work.

All,

 

We will be moving forward with a release of My Esri on Wednesday May 15th at 5pm (PST).  Please see the below key enhancements and fixes that will be included.

 

Thanks,

 

Josh

 

My Esri Release – Wednesday May 15th

 

Dashboard

 

  • A new My Esri Geonet feed has been added.
  • Added the Licensing ArcGIS for Indoors video.

 

Reports

 

  • The Excel export issue (only exporting 50 records) for the Licensing Files report has resolved by changing the output format from .csv to .xlsx.  

 

Administrator Permissions

 

  • Users who are made administrators will now receive a link in their invitation email to the PDF of instructions with the language that is set on their profile.

 

Licensing

 

  • The License Esri Products workflow had been updated to not show users the Extensions step if they own no extensions.
  • The License Esri Products workflow for Server products has been updated to only allow you to choose one Core product.
  • The issue where Authorization Notes were not pulling over dates when the browser was set to a foreign language has been resolved.
  • Fixed the issue where LocateXT Server License files could not be downloaded.

 

 

 

 

On January 14, 2020, Microsoft is ending support for their Windows 7, Windows Server 2008, and Windows Server 2008 R2 operating systems. As are we.

After January 14, 2020, we will no longer support Windows 7, Windows Server 2008, and Windows Server 2008 R2 for Esri software. If you are still using Esri software on these operating systems, we highly recommend that you upgrade to Windows 10 or newer version of Windows Server, such as Windows Server 2016 or Windows Server 2019, before January 2020.

 

If you stay on these operating systems after January 14, 2020, you can continue to use Esri software, but it will not be supported. If you run into any bugs related to the operating system they will not get patched.
These changes are published in the Deprecated Features – Year-End 2018 document on the Esri Support site.

 

All,

 

Please see the below key enhancements and fixes that will be included in the upcoming release of My Esri.

 

Thanks,

 

Josh

 

 

My Esri Release Items

 

Dashboard

 

  • Added the Licensing ArcGIS Enterprise 10.7 video.

 

Reports

 

  • Added a column with the Authorization Number status to the Licensing Files report.
  • Fixed the column alignment of the Licensing Files report.

 

Licensing

 

  • Added the option to ungroup licenses for products in the License Esri Products workflow to show Authorization codes.

If you are an administrator for your organization on My Esri, there are some tools available from Edit Permissions that you may find useful. Some of these options appear on other pages on My Esri, too.

 

To get to Edit Permissions, click on the Edit (pencil) icon on My Organizations > Users > Manage Users.

 

The following numbered paragraphs correspond to the red circled numbers in the next two screenshots.

 

 

1. Renamed permission. With the with My Esri Release of April 19, 2019, we've renamed the permission that makes a user an admin. Previously, this permission was called "Assign Permissions". We've renamed it to "Administrator" so that it's more clear what this permission is used for. The new term will be used throughout My Esri.

 

2. More Information. Most My Esri pages have More Information. Click the link to expose details about what you are seeing, instructions on how any tools may be used, and more. If you have questions about what you are seeing on a page, this is a good place to start.

 

3. Collapse Permissions. The list of permissions on Edit Permissions can be quite long. At any time you can collapse the long list so that you don't have to scroll all the way to the bottom of the page to save your changes.

 

4. Tags. Tags are a great way to help you keep track of your users. A user may have as many tags as you want. From Edit Permissions, you can create a new tag by simply typing the tag name in the Tags field. Or you can use Manage Tags from My Organizations > Users to create new tags, edit and remove existing tags, and see a breakdown of how many times each tag is used.

 

5. Email to the user. You can control if the user you are editing receives an email about this change or not. Emails about permission changes are also sent to any other admins at your organization for notification purposes; this setting does not affect that. This is on by default. Note that if you only change tags, no emails are sent, regardless of which option is selected.

 

 

 

6. Message to the user. Any custom message you type here will be included in the email you send to the user. Some simple tools are provided so that you may format your text if you wish. Your message will appear in a designated section of the email that indicates that this message is coming from you rather than from Esri. This message is only sent in the email; it is not saved anywhere. This message is optional. See an example in the image at the bottom of this blog.

 

7. Note for log. As an admin, you have access to the Permissions Log from My Organizations > Users. Any text you include here will be saved in the log and can be viewed there. This note is optional.

 

8. Explain. You'll find these links throughout My Esri. Like More Information, they open up a panel with information, but in this case, for a specific tool or feature rather than the whole page.

 

9. Preview Email to User. This preview tool allows you to see how your email will appear to the user.

Some things to note:

  • If the user has a language set on their own profile, the email they receive will be in their requested language, regardless of what you see in the preview.
  • The customer number for the organization is only shown for domestic (US) organizations, as it is the Esri Inc. number. Organizations outside the US may have a different numbering scheme assigned to them by their distributor.
  • This email preview tool is also available on My Organizations > Users > Invite Users.

 

 

How many did you already know about? How many do you use? Did I miss any that you like to use? Add a comment!

Which browsers does My Esri support?

 

My Esri supports the same browsers as ArcGIS Online.

 

In a nutshell, My Esri supports the latest versions of Firefox, Chrome, Internet Explorer, Edge, and Safari, but the reference document linked above will always have the latest information.

All,

 

We will be moving forward with a release of My Esri on Wednesday April 17th at 5pm (PST).  Please see the below key enhancements and fixes that will be included.

 

Thanks,

 

Josh

 

 

Thanks,

 

Josh

 

 

My Esri Release Items

 

General

 

  • The languages Catalan (ca) and Hungarian (hu) have been added to My Esri.

 

Reports

 

  • The output format of the Licensing Files report has been updated to .xlsx so it completely exports all of the data available.

 

Permissions

 

  • The 'Assign Permissions' permission has been changed to 'Administrator' throughout My Esri.

 

Licensing

 

  • Enhanced functionality has been added when choosing an organization during the License Esri product workflow for organizations that have subordinate sites.
  • A 'Renew My Maintenance' button has been added to the License Summary page.
  • For visibility, the licenses that are part of a license file configuration have been added to Manage License File Configurations.
  • A confirmation message has been added when a license file configuration is created.

 

 

Support

 

  • For users who can View Support, and for all Authorized Callers who can submit cases, On Behalf Of (OBO) option has been updated. In the past, when a caller submitted a case and designated the case to be submitted OBO another user at their organization, that OBO user was listed as the submitter of the case. The person who actually submitted the case was only noted in an appended note in the Issue Description of the case. Now, both users (submitter and OBO contact) are stored separately and will be displayed on the Cases and Case Details pages.

Your company uses ArcGIS Online. At some point, your company's ArcGIS Online administrator created an Esri Account for you, so that you can sign in on arcgis.com and do cool things with maps.

 

But one day you try to sign in to My Esri - perhaps to download a new software release - and you get this message:

 

"Your active account <username> is not enabled for Esri access."

 

Accompanying this message is the name of your ArcGIS Online administrator.

 

Note that this message says "Esri access", not "My Esri access". This is because there is a setting on your ArcGIS Online account that, once turned on, allows you to use other Esri sites like GeoNet, the Esri Academy for training, and yes, My Esri.

 

Contact the ArcGIS Online administrator listed to have them turn on the Allow or Enable Esri Access setting for your account. This setting cannot be set or changed from My Esri, nor can it be changed by the user themselves.

 

Some ArcGIS Online organizations may not want to allow their accounts to have Esri access, so you may need to create or use another Esri Account in order to access the other Esri sites.

 

Here are some helpful resources about accounts.

There are a couple of changes that have been implemented to make managing your license files easier.

 

Manage License Files

On the Manage License Files page where there used to be a separate link to get you to your files for Portal and Pro, we’ve made the path to those files more prominent on the page. When you land on the page you will now see two cards with buttons that will take you to either your Enterprise and Desktop files or your Portal or Pro files:

 

 

Edit License Files

With the release of ArcGIS Enterprise 10.7 User Types we’ve added a feature where you can edit a license file you’ve created. This will allow you to update the quantity of User Types and Apps you have on a file without having to first cancel the file and wait for the quantities to become available again.

Note: At this point, the edit functionality is only available for files where 10.7 User Types and Apps have been allocated and have not already been cancelled.

 

To edit the file, go in to the ‘Details’:

 

And click on the ‘Edit Licensing File’ button:

 

You will then be brought to Step 2 in the original License Esri Products workflow where you can add and remove quantities to your allocation. Once you’ve completed the workflow you can generate the new file.

Note: Editing the file will cancel the original file and create a new one. So, in the Manage License Files list you will see the original file with a ‘Cancelled’ status along with the new file you created in the Edit Licensing File workflow.

 

For more information on the 10.7 licensing workflows for ArcGIS Enterprise 10.7 check out the video in this blog - Licensing ArcGIS Enterprise 10.7

All,

 

With the release of ArcGIS Enterprisie 10.7, we took the opportunity to adde some new licensing features in My Esri to help our overall efforts to make this process easier. Please take a look at this video to see these features in action as well as gain knowledge on how to license ArcGIS Enteprise 10.7 in My Esri.

 

Thanks,

 

Josh

 

https://www.youtube.com/watch?v=tpq2iMBv3Jk&feature=youtu.be