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We will be moving forward with a release of My Esri on Wednesday, January 29th, at 5 pm (PST). Please see the below key enhancements and fixes that will be included.

 

5.9 My Esri Release Items

 

General

  • My Esri is moving to the shared ArcGIS sign-in page to create a consistent experience for users
  • Improved the user experience when switching organizations
  • Updated user requests to preselect the permissions that were requested

 

Licensing

  • Added a View ArcGIS Online Information page
  • Added new filters to the View License Summary and View Authorizations Details pages
  • Updated the licensing rules surrounding ArcGIS Indoors in the License Esri Products workflow

 

Developers

  • Updated the Developer Subscription page to Enter Developer Code and updated the instructions for users on the page
  • Updated the Send Developer Subscription Code email to automatically subscribe the user
  • Updated the Manage Developer Subscriptions page to only allow users with administrator permissions to connect users to their organizations

 

Reports

  • Added the email address a file was sent to in the Licensing Files report
  • Added quantities for each line item in the Pro Licensing Files report

 

Support

  • Resolved an issue when a user cancels and then opts to stay on the Request Case form they are not allowed to proceed

Happy New Year All,

 

We will be moving forward with a minor release of My Esri on Wednesday January 8th at 5pm (PST). Please see the below key enhancements and fixes that will be included.

 

Thanks,

 

Josh

 

5.8 My Esri Release Items

 

 

Manage Users

 

  • Resolved the issue where a filtered user list was unable to be exported.
  • Resolved the issue where user tags were not being assigned when inviting users to My Esri.
  • When managing an existing user's permissions, there is now an option to assign an authorized caller entitlement.

 

Licensing

 

  • Fixed the export issue with the Excel output in the Manage License File page for Developers.
  • The time out issue when trying to Recover a Lost License has been resolved.

All,

 

We will be moving forward with a release of My Esri on Tuesday December 17th at 5pm (PST). Please see the below key enhancements and fixes that will be included.

 

Thanks,

 

Josh

 

My Esri Release Items

 

General

 

  • My Esri is now available in Ukrainian.

 

Licensing

 

  • ArcGIS Online information has been added to the Licensing page. This includes subscription ID, total remaining credits, activation date, renewal date, total members, available members, members per user type and add-on licenses.
  • For the License Esri Products workflow, the 'Ungroup Products by Authorization Number' has been updated to with an (optional) label to let users know they are not required to check the box. A Common Question has also been added explaining what the 'Ungroup Products by Authorization Number' means.
  • The link in the License Esri Products workflow that says 'What are add-on user type extensions and extensions bundles?' has been updated to 'What are add-on user type extensions?'
  • The License Esri Products workflow has been updated to make the Phone Number and State/Province fields required in the End User Information step.

 

Request Permissions

 

  • The request permission form has been updated to show a checkbox list of available My Esri permissions for a user to choose from. This helps the user select the correct permissions as well as the receiving administrator process the request as it will be pre-selected. 

  

Developer

 

  • The issue has been resolved where a user connected to one developer subscription was getting a permissions error when trying to access License File details.

 

Support

 

  • For authorized callers, the ability to add notes to closed cases has been disabled. If there is additional information, the workflow is to contact the analyst via phone/email, or request a new case.

We’ve added a new feature to help in the licensing and installation process. You may have noticed some additional information that has been added to the license file email:

This link will take you to a new page (you do need proper permissions) we have added with an overview of the license file that was created that includes the applicable downloads that are available for the products in the file. 

 

This page is also accessible using a new button we’ve added to the License Files Details page if you need it:

We will be moving forward with a release of My Esri on Thursday December 5th, at 5pm (PST). Please see the below key enhancements and fixes that will be included. 

 

5.6 My Esri Release Items

 

Licensing

 

  • Added a common question for user type extensions.
  • Added links to common questions in the License Esri Products workflow for ArcGIS Desktop, Pro, and Enterprise explaining the different license levels for each.
  • Added a simplified landing page for users to get the downloads associated with a license file they have received.

 

Support

 

  • Updated the text for Additional and On Behalf of Contacts.
  • Fixed an issue where Authorized caller counts did not match.
  • Fixed an issue where Bug counts on the Overview page were different than the counts on the Bugs page.

 

All,

 

We will be moving forward with a release of My Esri on Thursday November 21st, at 5pm (PST). Please see the below key enhancements and fixes that will be included.

 

Thanks,

 

Josh

 

 

5.5 My Esri Release Items

 

General

 

  • Updated the Dashboard on My Esri to highlight videos, announcements, and GeoNet blogs.
  • Updated the My Esri Welcome Landing Page to help users access and request permissions to their organization easier.

 

Licensing

 

  • Updated the License Esri Products workflow to handle errors in creation and cancellation of files better.
  • Updated the License Esri Products workflow to limit the total for the address field to 100 characters.
  • Added license file tags to the Authorizations Activity report.
  • Updated license files for ArcGIS Server to include the generator version.
  • Updated the Manage License Files page for Pro and Portal licenses to remove the extra label.
  • Added a common question explaining the license levels for Desktop and Enterprise.

 

Support

 

  • Bugs and Enhancements are now separated on the overview page.
  • The Bugs page has been renamed to 'Bugs and Enhancements' and better distinguishes between the two categories through the addition of filtering.

 

 

All,

 

We will be moving forward with a release of My Esri on Wednesday November 6th at 5pm (PST). Please see the below key enhancements and fixes that will be included.

 

Thanks,

 

Josh

 

 

5.4 My Esri Release Items

 

General

 

  • A 'Contact My Administrator' button is now available on all pages within the My Organizations tab.

 

Licensing

 

  • The issue where Authorization notes were not updating it to the PDF output in the Authorizations report has been resolved.
  • Duplicate line items showing on the Pro Licensing Files report have been fixed.
  • The issue where license file status's weren't updating when activated through Secure Site Operations has been resolved.
  • Resolved the issue where the State/Province error label was incorrect in the Request Media workflow.

 

Customer Service

 

  • An Overview page has been added for Customer Service cases.
  • The issue has been resolved where after a user accepted the My Esri invitation token, they were unable to see their Customer Service Cases.

 

All,

 

We will be moving forward with a release of My Esri on Wednesday October 23rd at 5pm (PST). Please see the below key enhancements and fixes that will be included.

 

Thanks,

 

Josh

 

 

My Esri Release 5.3

 

General

 

  • General text updates have been added to accommodate 10.8 pre-release.

 

Downloads

 

  • The 10.8 version will be added to Downloads (pre-release).
  • In the More Information section, new content was added to help users locate their authorization number.
  • Version has been added to all download sections to make it easier for users to identify .

 

Manage Users

 

  • The email preview option for the bulk update tool has been fixed.

 

Developer

 

  • The issue where generated license files were displaying in the wrong place (Licensing Tab) has been resolved.

 

 

All,

 

We will be moving forward with a release of My Esri on Wednesday October 2nd at 5pm (PST). Please see the below key enhancements and fixes that will be included.

 

Thanks,

 

Josh

 

 

My Esri Release 5.2

 

Licensing

 

  • Added an 'Explain' link and made the License File tags in License Esri Products easier for users without Manage Tags permissions.
  • Removed the license tags dropdown box to remove confusion for users  who do not have not have the permissions to add tags.

 

Profile

 

  • When a user is associated to only one organization, the interface  on the connected organizations section has been adjusted to show the user their list of My Esri permissions.

 

Developer

 

  • Updated the Developer licensing process to work better with Secure Site Operations.

 

Manage Users

 

  • The administrator onboarding documentation is now accessible through a link  in the "More Information" section on the Manage Users page.

 

Downloads

 

  • Information pertaining to Esri's Master Agreement for Products and Services has been added to the "More Information" sections on the Downloads pages

 

General

 

  • The "Ask a Question" option for users has been updated with resource text that is based on the frequent types of issues being submitted.

 

 

Here is an overview of some of the updates we’ve made to My Esri in an effort to make things easier to use and find on the site.

 

Updates to the Additional Licensing Forms page

We’ve updated the Additional Licensing Forms page by rearranging some of the links to eliminate blank space and changing the order of things to make them easier to find.

 

 

New report of Portal and ArcGIS Pro license files

We’ve added a report of Portal and ArcGIS Pro license files to coincide with the files lists we have in the Manage

License Files link on the Licensing tab.

 

Fewer required fields in License Esri Products

We’ve changed the phone number, state, and postal codes fields in the End User Information step in License Esri Products to not be required fields.

 

Add tags to existing license files

Now that we’ve added the ability to tag license files (if you have the proper permissions) we got feedback that you’d like to add tags to files you had already created. So, we’ve added that ability in the Manage License Files Details pages.

 

All,

 

We will be moving forward with a release of My Esri on Wednesday September 18th at 5pm (PST). Please see the below key enhancements and fixes that will be included.

 

Thanks,

 

Josh

 

 

My Esri Release 5.1

 

Licensing

 

  • A new licensing report for Pro and Portal license files has been added.
  • The Manage License Files workflow has been updated to allow users to add tags to existing files.
  • The License Esri Products page has been updated to not require the phone number, state, or postal code.
  • The Additional Licensing Forms page has been rearranged so that Secure Site Operations is more visible.

 

Manage Users

 

  • A dropdown list of all connected users within the organization will be visible to choose from when adding an authorized caller.
  • A similar dropdown list has been added on the Request Case Form when adding a contact in the On Behalf Of section, or the Additional Contact section.

 

Developer

 

  • The 'Back to License Files' button on the Developer tab has been fixed so it goes back to Manage License Files on the Developer tab instead of the Licensing tab.

 

All,

 

We will be moving forward with a release of My Esri on Wednesday August 28th at 5pm (PST).   Key enhancements and fixes that will be included are listed below. Please let me know if you have any quesrtions.

 

Josh

 

My Esri Release Items

 

Licensing

 

  • Fixed the issue where more than one new tag can't be added to a license file.
  • Fixed the issue where license files created for a Developer subscription were showing in the Manage License Files Excel output under the Licensing tab.
  • Changed the sort order for Pro and Portal license files to "created on date" versus "file id".
  • Added the File ID number to the email subject for Portal license files.
  • Updated the Cancel button on the Confirm Cancellation pop up in Manage License Files.
  • Fixed the issue where pre-10.7 license files could not be cancelled.
  • Fixed the issue where the 'Cancel' button was not working in the Recover Lost Licenses workflow.
  • Added a note to the License Esri Products workflow for Singe use, Enterprise, and Server licenses letting the user know they are allocating 1 license per product on the file.

 

Reports

 

  • Added a column to the License Summary report to show if a license is term or maintenance.

 

General

 

  • Resolved the issue across the site where an action would not automatically put the user back to the top of the page.
  • Removed the "Ask a Question" option from the footer of each My Esri page to reduce redundancy. On each page there is a floating "Ask a Question" that users can choose from.
  • The Online Request panel from Support Overview Page was removed to reduce redundancy.

 

Profile

 

  • Updates have been made to the Profile Overview page to make it clearer for users to see their permissions (added a dropdown box to the bottom of the Organization information).
  • Updated the default page message on the Profile Overview Page from "Make My Default Page" to "Clear Any Default Page".
  • Revised the "Request Permission Workflow" under "Connect to Your Organization" to make it easier for users to submit their request.

All,

 

We will be moving forward with a release of My Esri on Wednesday August 14thth at 5pm (PST).   Key enhancements and fixes that will be included are listed below. Please let me know if you have any quesrtions.

 

Josh

 

Licensing

 

  • Numerous text changes have been made to the License Esri Products workflow to improve the experience. These include updates to the delivery method and license completion sections.
  • It is now possible to license extensions individually for ArcGIS Server in License Esri Products.

 

Downloads

 

  • A link has been added on the downloads page pointing to a knowledge base article that will assist users with the Checksum process.

 

Support

 

  • When exporting the Technical Support Case Report, the issue has been resolved where column names and values were mixed up.
  • The "Ask a Question" button has been removed from the support page to further avoid confusion when submitting a technical support case.
  • The bug has been fixed regarding incorrect dates of Support and Transaction items when viewing on a mobile device.

All,

 

We will be moving forward with a minor release of My Esri on Wednesday July 24thth at 5pm (PST).   Key enhancements and fixes that will be included are listed below. The team has also been working on new submit license request functionality to help users administer licenses easier and more efficiently. This addition is targeted to be released later in August and will include an overview video. 

 

Thanks,

 

Josh

 

My Esri Release Items

 

General

 

  • Resolved the issue where the My Default selection was not clearing on the My Profile tab.

 

Transactions

 

  • Fixed the issue where the Maintenance Quote list on the Transactions tab could not be exported to Excel.

 

Licensing

 

  • Resolved the issue where certain extensions couldn't be licensed at version 10.4.1 and prior.
  • Resolved the issue where the Recover Lost License data was not displaying accurately.

All,

 

We will be moving forward with a release of My Esri on Wednesday June 26th at 5pm (PST).  Please see the below key enhancements and fixes that will be included.

 

Thanks,

 

Josh

 

My Esri Release Items

 

Customer Service Cases

 

  • All issues submitted through the ask a question option  will now be visible as cases on the support tab in My Esri for domestic customers.

 

Transactions

 

  • Fixed the issue where maintenance quotes weren't showing.

 

Licensing

 

  • Added version 10.7.1 to the License Esri Products workflow for Portal for ArcGIS.
  • Updated the view for License Esri Products to accommodate ArcGIS Pro features for Education Licenses.
  • Fixed the issue where you were not able to process another Recover Lost License request immediately after processing an initial request.
  • Fixed the issue where the expiration date for an authorization wasn't showing on the Authorization Activity report.
  • Fixed the issue where a quantity of 0 was showing up in the summary page of the License Esri Products workflow when a change was made in the middle of the workflow.

 

Developer Subscriptions

 

  • Fixed the issue where you couldn't add a note to an existing license file on the Developer tab.

 

General

 

  • Fixed the issue in the Common Questions section where quick search hyperlinks would not work.