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My Esri

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All,

 

With the My Esri self-service application continuing to add functionality to suit the needs of users, it has been recognized through your feedback that navigating can be at times difficult. To aid in this, we have added a new localized help center experience that contains a series of guided assistance that focuses on onboarding new users as well as key workflows in My Esri.

 

When you first log in, you will be greeted with the option to do a quick overview of My Esri and will notice the new help tab on your browser.

 

 

 

 

Through the introductory tour, you will click through the dashboard, new help center, profile, and organization areas of My Esri.

 

 

Once completed, you will be congratulated for taking the tour and the help center will update and indicate that you participated in the introductory onboarding.

 

 

 

 

After the tour, you will see sections in the help that contain available guidance workflows in primary areas of My Esri (Licensing, User Management, Downloads, Common Questions). Understanding that each user in My Esri may have different responsibilities, the help center only shows workflows based on your level of permission. Future updates of the help center will have additional guidance workflows such as Developer Subscriptions, and Support. 

 

 

 

In closing, the My Esri team’s overall mission is always towards developing a seamless self-service experience for users. Knowing that our evolving software and expanding capabilities can have an impact on this goal, the expectation is that adding this new guidance tool will help make it easier for you to use My Esri to its fullest potential. Please continue to let us know your feedback through the My Esri Survey and the My Esri Geonet space.

 

Thanks,

 

Josh Beaton

My Esri Product Owner

All,

 

We will be moving forward with a new release of My Esri this Wednesday July 22nd, at 5pm (PST). Please see the below enhancements and fixes that will be included.

 

Thanks,

 

Josh

 

5.17 Release Items

 

 New My Esri Help Center 

 

  • My Esri will now have extended help for users through a new guided experience that utilizes the third party Walkme solution. Users will have the ability to be onboarded through guided tours of My Esri and get assistance with common processes such as administering/managing licenses, inviting/granting user permissions for their organization, and downloading Esri software. The help experience is driven by a user's permission/language settings in My Esri and we plan to add more guided process assistance in upcoming releases (support, developer subscriptions). A blog that overviews the new My Esri help will be posted the evening of July 22nd that will include further information.

 

 

Licensing

 

  • A 'Suspended" filter has been added to the ArcGIS Online information section to help users better organize subscriptions.

 

All,

 

We will be moving forward with a release of My Esri this Wednesday June 17th, at 5pm (PST). Please see the below enhancements and fixes that will be included.

 

Thanks,

 

Josh

 

5.15 Release Items

 

General

 

  • My Esri reports have been improved where:
    • The full width of the browser window is utilized.
    • Columns can now be reordered by dragging them to new positions
    • The header row is frozen
    • The first column is frozen, and you can freeze additional columns by dragging them to the left of the frozen column

 

  • Improvements have been made to ensure a user who is entering My Esri for the first time or from a URL link (developer subscriptions, purchase emails) does not get stuck on the profile page when updating their language setting. After the language setting has been chosen, the update will then go to the correct destination in My Esri.

 

Licensing

 

  • To help with keeping track of ArcGIS Server authorization activity, a quantity in the history can be marked as 'Decommissioned'. This will be reflected in the authorizations activity report for better to ensure accuracy when auditing authorization counts. 
  • Links on the output Portal license file email have been updated to reflect current installation information

 

Support

 

  • For authorized callers, you can now use up to 30,000 characters (including HTML characters) to describe your Technical Support issue when you Request a Case.

 

 

All,

 

We will be moving forward with a release of My Esri this Wednesday May 27th, at 5pm (PST). Please see the below enhancements and fixes that will be included.

 

Thanks,

 

Josh

 

 5.14 My Esri Release Items

 

 General

 

  • A My Esri introductory video has been added to the Dashboard to help users.

 

Licensing

 

  • Associated Fulfillment ID and UNM ID (machine) has been added to the Authorization History page.

 

Permissions

 

  • The issue has been fixed where the Tag column was empty when exporting from the Permissions Grid and from Manage Users.

 

Developer

 

  • Updated the message on the Enter Developer Subscription Code page that lets users know they are already connected to a current developer subscription code.

 

All,

 

We will be moving forward with a release of My Esri this Wednesday April 29th, at 5pm (PST). Please see the below enhancements and fixes that will be included.

 

Thanks,

 

Josh

 

 5.13 My Esri Release Items

 

 Licensing

 

  • Moving forward, Streetmap Premium and Business Analyst license files (SDLIC) will be available on My Esri.
  • The Recover Lost Licenses workflow has been updated to show licenses that have already been returned through the Software Activation Wizard as ineligible for return.
  • Pagination now works on the authorization details page.

 

General

 

  • The Dutch language has been added back to My Esri.

 

Support

 

  • The issue has been fixed regarding contact information. When the maximum limit was reached for Standard entitlements, My Esri displayed the wrong contact information.
  • The issue has been fixed regarding organizations with unlimited Premium calls. The Request Case form was defaulting to Standard instead of Premium for these organizations. The form will continue to default to Standard where the organization has a block of calls for Premium.

All,

 

We will be moving forward with a release of My Esri this Wednesday April 15th, at 5pm (PST). Please see the below enhancements and fixes that will be included.

 

Thanks,

 

Josh

 

 5.12 My Esri Release Items

 

Support

 

  • For premium entitled organizations that have a block premium support calls , the request case option will now default to standard instead of premium.

 

Licensing

 

  • The Recover Lost Licenses tool has been updated to give users a better description when a license isn't eligible for return.
  • Fixed an issue where when a user selects the 'Ungroup licenses by authorization number' option in the License Esri Products workflow and it does not return a list of entitled products.
  • A limitation has been set for the number of authorizations that can be entered in the Convert ArcGIS Pro Named User Licenses workflow to ensure successful implementation.
  • Additional explanatory text has been added to the License Esri Products workflow for the Portal for ArcGIS licenses at 10.7 and greater.
  • Explanatory text has been added next to the 'Cloud Instance ID' field in the License Esri Products workflow.

 

Security Issue in ArcGIS Server

Esri has discovered a critical vulnerability in the ArcGIS Server component of ArcGIS Enterprise resulting in a Server Side Request Forgery (SSRF) issue when special steps are taken by someone with network access to the deployment. This can result in access to and control over other infrastructure resources by unauthenticated persons. 

This can affect any deployment depending on the infrastructure and configuration and all customers are urged to install the appropriate patch as soon as possible. There are known exploit vectors in Amazon Web Services (AWS) which makes this issue particularly urgent for those deployments.

This security issue affects all supported versions prior to ArcGIS Server 10.8 on both Windows and Linux. As an ArcGIS Enterprise customer, we are notifying you about this security vulnerability in addition to regular online notifications on our blog and security site at trust.arcgis.com.

What You Need to Do 
Patches for all versions of ArcGIS Server from 10.4 through 10.7.1 have been released. Esri strongly recommends installing the relevant patch at your earliest possible opportunity. ArcGIS Server 10.8 already contains these fixes and is not affected. 

All patches can be downloaded from the Esri Support website where more information is also available.

The ArcGIS Server Security 2020 Update 1 Patch is available for versions 10.4, 10.4.1, 10.5, 10.5.1, 10.6, 10.6.1, 10.7, and 10.7.1. 

You may also use the Patch Notification Tool to download and install the appropriate patch. Please see the software documentation for how to use this tool. Ensure that the patch is installed on all ArcGIS Server machines. 

More Information 
For more details, please refer to the knowledge base article.  
 
We also encourage you to subscribe to the RSS feed on trust.arcgis.com for future updates on this and other security issues. 

All,

 

We will be moving forward with a release of My Esri this Thursday March 12th, at 5pm (PST). Please see the below enhancements and fixes that will be included.

 

Thanks,

 

Josh

 

My Esri Release

 

Store Purchase Renewals

 

  • For those who have made purchases on the Esri Store, the renewal process from My Esri has been updated. The renewal tools have been put in one place, on a new page called Manage Store Purchases. Also, you can now turn on autorenewal for ArcGIS Personal Use and ArcGIS Student Use.

 

ArcGIS Online Information

 

  • Added filters for Activated and Not activated subscriptions to better manage subscriptions.

 

Licensing

 

  • Fixed an issue where the user had to select the 'Environment' link on term licenses prior to being able to add term dates.

 

  • Updated the License Files list to include a concatenated list of all license types in the file.

 

Manage Users

 

  • An authorized caller label has been added to the user easily identify authorized callers.

 

Profile

 

  • If a language is not set on your profile, you will be prompted to provide this information the next time you sign in with your Esri Account (ArcGIS Online Account). Before, My Esri defaulted to English for both the site and its emails if the language was not set.

 

Support

 

  • For support cases, the issue where part of the page was being clipped off when printing Case Details has been fixed.

 

 

All,

 

We will be moving forward with an exciting release of My Esri this evening Wednesday February 19th, at 5pm (PST). Please see the below enhancements and fixes that will be included.

 

Thanks,

 

Josh

 

 My Esri Release Items

 

General

 

  • With the list of functionality on the licensing tab growing, the side navigation has been updated to better highlight the newer tools (tags, configuration, recover lost license), and emphasize the License Esri Products workflow.

 

Manage Users

 

  • When inviting a user to join an organization, the option to add then as an authorized caller is now available.
  • When a user's access to My Esri is limited with a time range, they will now see a message 30 days before their access will end. The message lets them know who to contact if they want to extend their access. They can dismiss the message, but it will reappear after they sign in again in a new browser session.
  • The issue where the User Permissions Grid could not be exported has been resolved.

 

Licensing

 

  • Added a button on the License Esri Products page to use a License File Configuration.
  • Added a form to the Convert ArcGIS Pro Named User Licenses for users to request to convert back to named users.
  • Fixed an issue where notes were being removed in Authorization Numbers Details.
  • Grouped duplicate items in ArcGIS Pro license files so they do not show as duplicates when installing the file.

 

Transactions

 

  • Updated the Renew Maintenance Quotes page to exclude quotes where materials are marked as not eligible for online renewal.

 

Keeping track of your ArcGIS Online accounts has just been made a little easier on My Esri. We’ve added a View ArcGIS Online page to the Licensing tab.

 

From this page, you can select the ArcGIS Online accounts associated with your organization and see the remaining credits, activation and renewal dates, subscription type, and the overall status of the subscription. You can also keep track of the membership within the selected ArcGIS Online subscription and the available licenses associated with it.

 

The page is for viewing your organization’s ArcGIS Online subscriptions. Activating a subscription will still need to be done through ArcGIS Online. But, we have provided a link on this page that will let you link your ArcGIS accounts to make it simple to switch between My Esri and ArcGIS Online.

We will be moving forward with a release of My Esri on Wednesday, January 29th, at 5 pm (PST). Please see the below key enhancements and fixes that will be included.

 

5.9 My Esri Release Items

 

General

  • My Esri is moving to the shared ArcGIS sign-in page to create a consistent experience for users
  • Improved the user experience when switching organizations
  • Updated user requests to preselect the permissions that were requested

 

Licensing

  • Added a View ArcGIS Online Information page
  • Added new filters to the View License Summary and View Authorizations Details pages
  • Updated the licensing rules surrounding ArcGIS Indoors in the License Esri Products workflow

 

Developers

  • Updated the Developer Subscription page to Enter Developer Code and updated the instructions for users on the page
  • Updated the Send Developer Subscription Code email to automatically subscribe the user
  • Updated the Manage Developer Subscriptions page to only allow users with administrator permissions to connect users to their organizations

 

Reports

  • Added the email address a file was sent to in the Licensing Files report
  • Added quantities for each line item in the Pro Licensing Files report

 

Support

  • Resolved an issue when a user cancels and then opts to stay on the Request Case form they are not allowed to proceed

Happy New Year All,

 

We will be moving forward with a minor release of My Esri on Wednesday January 8th at 5pm (PST). Please see the below key enhancements and fixes that will be included.

 

Thanks,

 

Josh

 

5.8 My Esri Release Items

 

 

Manage Users

 

  • Resolved the issue where a filtered user list was unable to be exported.
  • Resolved the issue where user tags were not being assigned when inviting users to My Esri.
  • When managing an existing user's permissions, there is now an option to assign an authorized caller entitlement.

 

Licensing

 

  • Fixed the export issue with the Excel output in the Manage License File page for Developers.
  • The time out issue when trying to Recover a Lost License has been resolved.

All,

 

We will be moving forward with a release of My Esri on Tuesday December 17th at 5pm (PST). Please see the below key enhancements and fixes that will be included.

 

Thanks,

 

Josh

 

My Esri Release Items

 

General

 

  • My Esri is now available in Ukrainian.

 

Licensing

 

  • ArcGIS Online information has been added to the Licensing page. This includes subscription ID, total remaining credits, activation date, renewal date, total members, available members, members per user type and add-on licenses.
  • For the License Esri Products workflow, the 'Ungroup Products by Authorization Number' has been updated to with an (optional) label to let users know they are not required to check the box. A Common Question has also been added explaining what the 'Ungroup Products by Authorization Number' means.
  • The link in the License Esri Products workflow that says 'What are add-on user type extensions and extensions bundles?' has been updated to 'What are add-on user type extensions?'
  • The License Esri Products workflow has been updated to make the Phone Number and State/Province fields required in the End User Information step.

 

Request Permissions

 

  • The request permission form has been updated to show a checkbox list of available My Esri permissions for a user to choose from. This helps the user select the correct permissions as well as the receiving administrator process the request as it will be pre-selected. 

  

Developer

 

  • The issue has been resolved where a user connected to one developer subscription was getting a permissions error when trying to access License File details.

 

Support

 

  • For authorized callers, the ability to add notes to closed cases has been disabled. If there is additional information, the workflow is to contact the analyst via phone/email, or request a new case.

We’ve added a new feature to help in the licensing and installation process. You may have noticed some additional information that has been added to the license file email:

This link will take you to a new page (you do need proper permissions) we have added with an overview of the license file that was created that includes the applicable downloads that are available for the products in the file. 

 

This page is also accessible using a new button we’ve added to the License Files Details page if you need it:

We will be moving forward with a release of My Esri on Thursday December 5th, at 5pm (PST). Please see the below key enhancements and fixes that will be included. 

 

5.6 My Esri Release Items

 

Licensing

 

  • Added a common question for user type extensions.
  • Added links to common questions in the License Esri Products workflow for ArcGIS Desktop, Pro, and Enterprise explaining the different license levels for each.
  • Added a simplified landing page for users to get the downloads associated with a license file they have received.

 

Support

 

  • Updated the text for Additional and On Behalf of Contacts.
  • Fixed an issue where Authorized caller counts did not match.
  • Fixed an issue where Bug counts on the Overview page were different than the counts on the Bugs page.