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jbeaton-esristaff
A new release of My Esri is scheduled for Wednesday Februrary 20th, 2019.
in My Esri
jbeaton-esristaff
All,   We will be moving forward with a release of My Esri on Wednesday February 20th at 5pm (PST).  Please see the below fixes that will be included.   Thanks,   Josh     My Esri Release Items    Licensing   Resolved the issue with report filters in the Licensing Files report where the License Type wasn't working properly. Resolved  the… (Show more)
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tdolan-esristaff
Click to view contentYou’re using Esri software and you find an issue. You want to let Esri know about this issue so we can fix it. So you sign in to My Esri, and you navigate to the Support sub tab under My Organizations. You search this Support Overview page. What is an authorized caller? Someone from your organization who is designated to contact Esri to request… (Show more)
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martin_gpa
Is there a way within My ESRI to tell which ArcGIS Desktop version each user in my organization actually has installed on his or her machine? 
in My Esri
tdolan-esristaff
We've written this new document (attached) that we hope admins will find useful. It covers the same tools and processes discussed in the blog post A Day in the Life of a My Esri Admin, but in downloadable PDF format.   From now on, when a user is made an admin by being granted Assign Permissions permission, this document will be provided to them… (Show more)
in My Esri
tdolan-esristaff
If you are an authorized caller for your organization in My Esri, you might find this 3-minute video helpful. It walks you through the steps to create a case, from signing in to submission.   How to Request a Technical Support Case through My Esri - YouTube    Thanks to our Norwegian distributor, Geodata Systems Technologies, Inc., for posting… (Show more)
in My Esri
tlutz-esristaff
In our ongoing efforts to simplify the site and to be more consistent with changes to our licensing process we have made some updates to My Esri. Here is an overview of those updates:   Terminology Updates: To be more consistent with licensing terminology, we have changed areas of the site that refer to 'provision' to 'license'. The 'Create… (Show more)
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pmgleason
I have a single user license with ArcView installed on my desktop which works fine and a laptop which indicates that my license needs repair. My Cust. No. is 370430. The program worked fine on the laptop until recently.   Thank you
in My Esri
jbeaton-esristaff
All,   We will be moving forward with a release of My Esri on Wednesday February 6th at 5pm (PST).  Please see the below key enhancements and fixes that will be included.   Thanks,   Josh     My Esri Release Items   License Summary   The discontinued status has been added to Term Licenses in View License Summary.   Permissions   Users who are… (Show more)
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jbeaton-esristaff
My Esri will be releasing a new set of enhancements and fixes. Details will be added to the space shortly.
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