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Fensch
Do I need to return actively uninstalled Esri software / licences in MyEsri? A colleague of mine has unistalled its ArcMap and ArcPro but the licence files are still visible in MyEsri with the status "not aktivated. There is a tab called "cancel/reverse licence file" (Lizenzdatei stornieren in german). Do I have to use this to clear them?
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andrewbiggins
My ArcGIS Developer Subscription (AGS) previously included ArcGIS for Server 10.1-10.4.1 licences but these are now missing. The only licences now available are for 10.6 or 10.7.   Are AGS Server licences limited to only 10.6 or 10.7, or can I have access to a licence that will work on Server 10.4.1?   We still develop applications for Server… (Show more)
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jbeaton-esristaff
All,   We will be moving forward with a release of My Esri on Wednesday August 14thth at 5pm (PST).   Key enhancements and fixes that will be included are listed below. Please let me know if you have any quesrtions.   Josh   Licensing   Numerous text changes have been made to the License Esri Products workflow to improve the experience. These… (Show more)
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jbeaton-esristaff
We will be moving forward with a release of My Esri on Wednesday August 14thth at 5pm (PST).   Key enhancements and fixes that will be included are listed in the release blog.
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dunn.leah_peregrinefund
Does my license expire a year after the create date or the authorization date?  We have licenses that were purchased but do not need activated for several months.  Does that mean once they are activated they will only be able to used for a few months?
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jbeaton-esristaff
All,   We will be moving forward with a minor release of My Esri on Wednesday July 24thth at 5pm (PST).   Key enhancements and fixes that will be included are listed below. The team has also been working on new submit license request functionality to help users administer licenses easier and more efficiently. This addition is targeted to be… (Show more)
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jslaats@tnc.org
As an administrator in our My Esri system, I need to cancel several old ArcGIS Desktop license files in My Esri, but there are no "Cancel License File" buttons to do this when I look up these license files. Any suggestions?
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cusp
Trying to deauthorize ArcGIS v10.6.1 single use license prior to updating the software to v10.7.1. Deauthorizing software failed error; with this message "Error 7466: The return of this fulfillment is denied by the return policy because max return exceeded." Software license is current, single use. Windows 10 operating system.   Update: Rename… (Show more)
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jbeaton-esristaff
A new release of My Esri is scheduled for Wednesday July 24th, at 5:00 pm PST. A list of enhancements and fixes will be added to the featured content in the coming days.
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jbeaton-esristaff
All,   We will be moving forward with a release of My Esri on Wednesday June 26th at 5pm (PST).  Please see the below key enhancements and fixes that will be included.   Thanks,   Josh   My Esri Release Items   Customer Service Cases   All issues submitted through the ask a question option  will now be visible as cases on the support… (Show more)
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