For many of our customers, installation and implementation of ArcGIS Monitor is a straightforward and quick process. Once the minimum requirements are met, most Monitor installations flow smoothly.
However, when advanced firewall and security practices are in place, these installation and configuration of ArcGIS Monitor can be much more complicated. For optimal success in highly secure environments, ask IT support staff to join in installation activities.
When the ArcGIS Monitor can’t quickly make a connection with other systems in the Enterprise ask IT to monitor the network traffic and see if any internal ports are blocking traffic. This may be an iterative process as you install the software, but without System and Process collectors, ArcGIS Monitor can't fully measure ArcGIS Enterprise Health.
Onsite recently, in addition to opening ports 6443 and 7443 for ArcGIS Server and Portal connections, we had to request permission for ArcGIS Monitor to operate on ports 135, 49153 and 49154 on the ArcGIS Server, Portal and SQL machines in the deployment. Once these ports were opened, we could begin collecting on Memory, Network and Processing utilization.
Collaboration between GIS Admins and IT is crucial for understanding security rules and limitations when implementing a product like ArcGIS Monitor.