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13 Posts authored by: MMathias-esristaff Employee

Many of you might be aware of or have participated in our Introduce Yourself! thread over the past year. This thread has been very popular, and with over 300 replies, we have outgrown the current thread structure.


We have evolved the member welcome experience by creating a new space (GeoNet Member Introductions) dedicated to member introductions and welcomes. In the New space, each new introduction will be its own thread, allowing for better search-ability, and allowing more collaboration among members. We also included in the space additional resources to help new members get started on their community journey. Lastly, we moved the old thread into this space for historical view. 


If you are new to GeoNet, we encourage you to post in this space. Our team will be moderating the space and responding to each thread with helpful information. If you are a seasoned member we encourage you to welcome new members as they post in this space. 


Looking forward to collaborating with you!

Our platform vendor had scheduled our community instance to be upgraded on May 7th, between 7:00 PM -12:00 AM PDT.


During the upgrade window, the GeoNet Community will go down for approximately one hour. Our vendor cannot provide the exact time the community will not be available due to the way their upgrades are batched together. 


A few of the bugs that will be fixed in this release include:

  • Intermittent issues with widgets failing to load 
  • The broken help link in the drop down menu
  • The answered/unanswered question tiles not loading properly
  • Fixed the issue that caused some links and mentions to be poorly formatted
  • An already published blog can no longer be saved as draft when editing it
  • Along with a number of other back end/ admin level bugs....




Thank you for your patience during this maintenance window. If you have any questions or issues, please contact us at:


On January 18, 2019, the GeoNet Community team will begin the process of deactivating GeoNet member accounts that have been inactive for the last 3 previous years (2014-2017). This will allow us to manage the community more effectively and ensure our active member data reflects those who regularly engage and are active in the community. Going forward, this feature will be a permanent addition to our community management and we will continuously deactivate accounts as the 3-year anniversary of last logged in date is reached on any registered account.


What changes will I see in my experience?


If you have an active GeoNet account (logged in at least once over the last 3 years), there will be no noticeable changes to your experience. No action is needed since you’re an active member.


For member accounts that are inactive for more than 3 years, those accounts will be deactivated on January 18 and those members will not be able to access their account after that date.

  • Those accounts will be deactivated but not deleted and all content associated with those deactivated accounts will remain.
  • No content will be deleted during this account deactivation process.
  • Esri accounts will not be impacted. This deactivation will only impact GeoNet account access.


What should I do if I don’t want my inactive account deactivated?


If you think you might have an inactive account for more than 3 years and you would like your account to remain active, there are options.

  • If you can login to your previously inactive account before January 18, we recommend doing this because it will update your last account login date to a more recent date.
  • If you cannot access your inactive account and need help with your credentials, please contact the team at who can help locate your details.


What should I do if my inactive account was deactivated and I want it reactivated after January 18?


We can help you reactivate it. Contact the GeoNet team at


What should I do if I am Esri staff or a distributor?


We have shared steps for Esri staff and distributors on internal channels. Contact the GeoNet team at



Thanks, as always, for your patience and support while we continue to make improvements to GeoNet, The Esri Community.

Recently, we have had several reports that GeoNet is experiencing a “bug” when our members use the word Online in comments and replies. Linking to ArcGIS Online or posting the word Online within a comment/reply in GeoNet will result in an omission of the word from the content, URL, or HTML once it is posted. As an exception to the bug, when “@mentioning” the @ArcGIS_Online space this issue does not occur. 


We want to apologize for any inconvenience or confusion this is causing our Community members. Our platform vendor is working toward a resolution to fix this issue and will push a platform update as soon as possible.


Please continue to reach out to the GeoNet team if you experience this issue in your comments, replies, or in other content types, or for any other issues you may have with the content. Thank you for being a valuable member of our GeoNet Community.


Thank you,


 The GeoNet Team

Christopher Catania

Michelle Mathias

Candace Loya


Update: This Issue has been resolved as of 10/28/18. Thank you for your patience

Beginning at 6:00 PM (PDT) on Friday, April 27, GeoNet will have a maintenance outage lasting 6-8 hours. During this outage, our platform vendor will be updating bug fixes and implementing features to support the requirements for the General Data Protection Regulations (GDPR) that will take effect in the European Union as of May 2018. 


After the upgrade, we will share more information on how GeoNet will be supporting the GDPR requirements. 


Thanks as always for your patience during our scheduled downtime. 

Over the last week GeoNet has been targeted by spam attacks. To address the situation, we wanted to let you know what steps we have taken and what we suggest you, as members, can do to help remove and prevent future spamming.  


Status Update Feature Turned Off  

Status Updates are structured differently than other content types on GeoNet and, unfortunately, they are difficult to track and moderate, which also makes them an easy target for spammers. As a result, we have turned off the Status Update feature.  As a replacement for Status Updates,  when you want to post short updates including links and start open-ended conversations, we suggest using the Discussions content type If you want to share longer form news or information, we suggest using the Blog content type.  

What To Do If You See Spam In Your Groups 

In this recent attack spammers have targeted open GeoNet groups by creating pop-up projects to post spam content To address these attacks, we removed the spam projects as soon as we became aware of them and we will continue to do so going forward.  Should your group become the target of a project spam attack, do not delete any content and please notify the GeoNet team immediately so that we can remove the project and associated spam account.  


How You Can Help Prevent Spam In Your Groups 

If you are not using Projects in your groups, we ask that you be proactive and remove the feature from  your group using this guide:  Edit Your Group Features and Content Types. 


So you're aware, all other content types (Blogs, Questions, Discussions, etc.) are moderated and caught by our spam filter before the spam is posted in the open groups and spaces. By removing status updates and projects we hope to help protect against future spam attacks 


Thank you for your patience and assistance and let us know if you have any questions. 

You may have noticed over the past few months we have been making incremental changes and improvements to the GeoNet Community. Introducing our newest improvement, the GeoNet Resource Hub (previously known as GeoNet Help).


We have reorganized and re-designed the space including the following enhancements:

  • A more welcoming experience for new members and easier navigation
  • Welcome video from Founder and CEO - Jack Dangermond
  • Links to What is GeoNet, Guiding Principles, “Introduce Yourself” thread, and member testimonials
  • Tools & Resources section for new and seasoned members including beginner and advanced how-to guides and an “Ask” and “Answered Questions” section.


Note about the “Ask and Answered Question” section: Prior to the space redesign, members incorrectly used the Help space to ask Esri product questions instead of GeoNet how-to questions. As part of our ongoing clean-up and moderation, we will be moving any previous and future Esri product questions to the correct product or service space. Going forward please first search for the correct product space before posting product questions and only post your GeoNet how-to questions in GeoNet Resource Hub.


We hope you like our new design and find it cleaner and easier to navigate. Stay tuned for more changes coming to GeoNet over the next few months.  



As always if you have any questions, please contact us by commenting here or send us an email at  Thank you!

As part of our ongoing mission to improve the GeoNet Community experience, the GeoNet team is updating the place (spaces and groups) request process as of Feb 2, 2018. Here are some important details to review:  


  • All new requests will be submitted through the New Place Request Hub 
  • The GeoNet team will review each request and determine if it should be a space or group. We will then build the new place and provide training to the place admins/owners.  
  • To learn more about the process please visit the New Place Request Hub 


Additionally, we have created a  Place Owner (admin) Resource Hub. This private group provides helpful tools and resources to help you successfully manage your group or space on GeoNet. All future and present space and group owners will be invited to join.   


Thank you and let us know if you have any questions.  

At approximately 3 p.m. on Thursday, January 11, the Jive data center, where GeoNet is hosted, experienced an outage due to a load balancer failure. Jive reported they fixed the issue around midnight, however we may still experience some performance issues today with lag time when loading pages and content. We apologize for any inconvenience this may have caused or is causing during the outage. We are closely monitoring the situation and will keep you updated as we have more information. Thank you for your patience!

We are conducting an audit of all GeoNet Community groups including the review of activity, content, and use of each group as part of regular maintenance and our ongoing mission to improve the GeoNet Member and Visitor experience.


As of January 1, 2018, groups with no activity since 2016 will be archived or deleted based on the activity and content. If there is no content and/or activity since 2016, the groups will be deleted without notification. Groups with content and no activity will be reviewed and an email notification will be sent to the owner(s). The content will be moved and archived. Groups with large amounts of content will be archived and removed from public navigation. This means the group and its content will no longer be accessible by members and visitors.


Group owners have two weeks from the email notification to contact me, the GeoNet Community Manager, to make other arrangements to have the group reviewed and remain open.


Stay Tuned additional updates to the new GeoNet group and space creation process and group admin Resource Hub coming soon.


Thank you for participating and collaborating in the GeoNet Community.

 Hi GeoNet Community Members – Whave two important announcements we want to share with you regarding a GeoNet maintenance downtime and a special GeoNet AMA (Ask Me Anything) with Dawn Wright happening this week. 


Site-wide maintenance downtime for blog migration 

Earlier this year, we shared news about migrating 5 blogs into GeoNetThe preliminary testing phase has completed and tomorrow, Wednesday Dec 6th, we will migrate the blogs into GeoNet which will require a maintenance downtime for the entire community from Dec. 6 @ 5:00 PM PT to Dec. 7 5:00 AM PT. During this time GeoNet will not be accessible and once the migration is complete we will conduct additional testing and a site-wide notification will be posted to confirm the migration and maintenance period is over.


We apologize for any inconvenience and appreciate your patience during this time. If you have any questions, please post them below.  


Update: We completed the migration early this morning, for the most part it went well, but we are experiencing one issue related to space "followers." Currently followers of a space have been removed, nor are followed spaces showing on personal profiles under "places." We will keep you posted as we investigate this issue further.  Updated This issues has been resolved, thank you for your patience. 


GeoNet AMA (Ask Me Anything) with Dawn Wright  

As part of our developing series of exclusive GeoNet online content experiences, we are excited to invite all members of the GeoNet Community to participate in our third GeoNet AMA (Ask Me Anything) with Esri Chief Scientist, Dawn Wright, on Friday December 8th from 10am-11am PT.  


We've been testing out AMAs on GeoNet over the last couple months as a way for you to have informative, insightful and fun conversations with thought leaders, Esri staff, Esri users and others in the GIS community, and we're looking forward to seeing your questions posted during this week's AMA with Dawn. You can find more information on how to participate here 

In case you've missed the last two GeoNet AMAs and want to get a feel for how they work, you can check them out below.  



Thank you for your patience this evening during our GeoNet URL migration outage.


We successfully migrated ”” to “”.  We also setup redirects, so you can still hit the links and they will redirect to If you have any question, check out the FAQs.


We appreciate your support and apologize for any inconvenience. If you experience any issues or have any questions, please let us know by posting them below in the comments.

Hi GeoNet Community Members – Over the next few weeks we will be making updates to the GeoNet Community URL and migrating five blogs into GeoNet. We would like to share with you information about these changes, and update you on recent changes to the global navigation. 


Global Navigation


On August 14, the new global navigation was launched featuring a new header and footer navigation. These changes impacted the GeoNet experience and we’ve been collecting and reviewing your feedback. We are working with the team to address your feedback and make enhancements as needed.


Introducing a new GeoNet URL


On Sept 27, we will be transitioning from the current URL “” to a new URL “” We’ve included a brief FAQ to address questions and concerns. If you have any other questions, please share them in the comments below.  




With the new URL, are we removing the name GeoNet from the community?

No. GeoNet will remain as the branded name of our community. After the URL transition, as we always have, we will continue to refer to our online community as “GeoNet, the Esri Community.”


 Will the previous URL still work?

Yes, the URL will continue to work indefinitely but will redirect to the new URL. The redirect and new URL will also work for all sub-level groups and spaces within GeoNet.


Will previous content published with the URL still be accessible?

Yes, all previous content will be accessible after the URL transition. All content will be redirected to the new URL including all group and space URLs.


Why are we changing the URL?

Esri users are often referred to as “the Esri Community” and we want to align and reflect this association with new URL structure. This is especially important as we continue to grow the community and reach out to future GeoNet Community members who are not familiar with the name “GeoNet” but are familiar with the Esri Community.


When are we making this URL change?

The URL will be changed on the evening of September 27. After the change, we will conduct additional testing to identify any additional issues and make the necessary updates.


Is there anything I need to do with my GeoNet content to prepare?

No. GeoNet members and content creators do not need to take any action before this URL change. We will update the community after the transition, as needed.



Moving blogs to GeoNet


 Earlier this year we prepared to move the following five blogs from to GeoNet: Training, Support, Education, Holistic Testing Lab, Application Prototype Lab. In October, we will complete the move and transfer past blog content into GeoNet. Then the five blogs will stop publishing on and will then continue publishing on GeoNet in their respective groups. We’ve included a brief FAQ below. If you have any other questions, please share them in the comments. 



Why are we moving the blogs? 

  • We are moving the five blogs to simplify and unify the Esri blog content experience by publishing in one location.
  • Having the blogs as content on was limiting the impact of the blog content. By moving the blogs we’re aiming to increase the awareness of the blogs and enhance the user experience by integrating the blog content into the relevant conversations, news feeds and collaboration within the GeoNet Community.


Where will the five blogs be located on GeoNet?

The blogs will be moved into these respective groups within GeoNet:


What will happen to the previous blog home pages and content?

  • The links on the previous blog home page will be redirected to a new page in each respective group.
  • As part of the blog migration strategy, we have asked the Esri blog authors to select their most viewed blog posts and we will move only those blog posts to GeoNet. All the other remaining blog content that is not moved will be redirected to the new page within each GeoNet group.
  • After the move, users will be able to find new blog content in the respective groups.
  • Also, as part of the blog move preparation, most of the five blogs have already begun to publish in GeoNet and you can find that content in the GeoNet group links above.


 When will the blog migration occur?

After the GeoNet URL change is complete on September 27, we will move forward with completing the blog migration in October.


Will the ArcGIS Blog and the Esri Blog be moved to GeoNet too?

No, only the five blogs will be migrated.  The ArcGIS blog and the Esri blog will not be migrated into GeoNet and will remain on