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ArcGIS Pro

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The content of this blog is now out of date.  Since its writing, the ArcGIS Pro help has been updated and should be used as the official resource.  Start here: Named User licensing in ArcGIS Online—ArcGIS Pro | Documentation 

I’m the Customer Advocacy Lead for Desktop products and part of what I do is keep an eye on trends in the cases that are logged with technical support.  Since the first release of ArcGIS Pro a couple of years ago, we have noticed that a big chunk of Pro-related questions boil down to getting Named User licensing set up.  This makes sense, as this licensing model is fundamentally different than how single-use or concurrent-use licenses function.


As there has been greater adoption of ArcGIS Pro, we’ve seen that the rate of licensing and setup related calls has slowly decreased.  But we want to do better at reaching out to help customers who haven’t yet set up their Pro licensing be successful the first time.  Setting up your ArcGIS Pro license is as easy as following three simple steps.

Step 1: Activate Your ArcGIS Online Organization

The first step in making sure that you and others in your organization can work with ArcGIS Pro is to activate your ArcGIS Online organization account.  If you’ve already activated your account, go to Step 2. 


If you haven’t activated or just aren’t sure, you can go to and sign in with what you think might be your username. 


If you sign in to and the URL includes your organization name (it will look like www.<orgname> then you’ve confirmed your username is linked with an organization account.  Go to Step 2.


If you sign in to and the page shows you as signed in but the URL still says, you’re using a public account and you won’t be able to use this to license Pro. You need to log in using the Named User account associated with your ArcGIS Pro license.

ArcGIS Public Account

If you’ve found that you have not activated your ArcGIS Online organization, and you can’t find the activation email that was sent to you, go to the Need your ArcGIS Online activation code? section towards the bottom of this landing page.  It looks like this:

Need your ArcGIS Online activation code?

Once the organization is activated and set up, go to step 2.


Step 2: Add Members to Your Organization

If you’re the one who activated the organization account, you will automatically be an Administrator and will be able to invite and add members and assign ArcGIS Pro licenses.


When signed in, go to the My Organization tab and verify your Role.  Here we see that I am an Administrator.

Administrator Role

If you only want to license yourself to use ArcGIS Pro, go to step 3.


If you have other users who will be using ArcGIS Pro, they will first need a username that is part of your organization.  From the My Organization tab, invite users to your organization by clicking Invite Members.  Invite Members


The Add or Invite Members wizard gives you three options. 

Add or Invite Members wizard

The quickest way to go is to choose ‘Add members without sending invitations’.  With this option, you set up the username and password for each member. You must inform the member of their username and password. More details about the other ways of adding members to the organization can be found in the Invite and Add Members documentation.  ArcGIS Pro requires that members have a Level 2 license.


Step 3: Assign ArcGIS Pro Licenses

Once you, and optionally others, have a username that is part of the ArcGIS Online organization associated with your ArcGIS Pro licenses, you can then assign the licenses to users.


From the My Organization tab, click Manage Licenses. Manage Licenses


Only organization Administrators can manage licenses.  For others, the Manage Licenses button is not visible.

Manage Licenses Screen

ArcGIS Pro licenses can be managed from this page.  You can assign licenses individually by clicking “Configure licenses” next to the user’s name or collectively by clicking on the member names to add them to the Selected Members list and then clicking the Configure button. Then you can assign ArcGIS Pro at the Basic, Standard, or Advanced license level and assign ArcGIS Pro Extensions.


After you’ve assigned ArcGIS Pro licenses for you and other users in your organization, those users will be able to sign in to ArcGIS Pro on any machine that has an internet connection and Pro installed.


It’s worth noting that this licensing model extends beyond ArcGIS Pro, and licenses for other Esri premium apps such as Navigator for ArcGIS, AppStudio for ArcGIS Standard, Drone2Map for ArcGIS, Esri Business Analyst web app, Esri Community Analyst, GeoPlanner for ArcGIS, and other apps sold through ArcGIS Marketplace that use a per-member license type can be managed through this page.


Beyond the Named User model discussed here, it is also possible to license ArcGIS Pro using a Named User with Portal for ArcGIS or using single-use or concurrent-use licenses. 



As always, Esri Technical Support is awesome, and they’ll happily help you set up your ArcGIS Pro licensing.

ArcGIS Pro 1.4.1 was released today. This is a patch update to the Pro 1.4 release.  Review the release notes for more information on the issues addressed in this update. Check out this blog post on how to apply ArcGIS Pro software updates.


No new functionality is included with this patch update. Therefore, you can expect the following items to work seamlessly between 1.4 (1.4.0) and 1.4.1:

  • Project files, project templates, and project packages (.aprx, .aptx, and .ppkx)
  • Layer files and layer packages (.lyrx and .lpkx)
  • Layout files (.pagx)
  • Map files and map packages (.mapx and .mpkx)
  • Task files (.esriTask)
  • Custom functionality built using the ArcGIS Pro SDK for .NET
  • Custom tools built using geoprocessing or the ArcGIS Pro ArcPy site package
  • Packaging, publishing, and sharing (for example, publishing web maps to ArcGIS Online)


A new patch update of ArcGIS Pro 1.3 is now available for download from My Esri. For those running earlier versions of ArcGIS Pro, you can also update your existing ArcGIS Pro software from the in-app update notification. For details about the in-app update notification, check out the following blog: How to Apply ArcGIS Pro Software Updates.


ArcGIS Pro 1.3.1 is a targeted patch release that fixes the following issues:


  • Certain large multipatch feature classes cause the Create Scene Layer Package tool to crash, or complete with missing textures (BUG-000097551).
  • ArcGIS Pro 1.3 crashes on Windows 7 machines when running the Calculate Field tool on a feature service (BUG-000097870).
  • ArcGIS Pro may crash when closing a map if its rotated after performing certain edits (BUG-000098376).
  • When aggregating data, Optimized Hot Spot Analysis only honors the number of unique input point locations rather than the actual count of points (BUG-000098380).

ArcGIS Pro is designed to integrate seamlessly with your Web GIS, whether your portal is ArcGIS Online or Portal for ArcGIS. ArcGIS Pro uses your active portal’s settings when possible for a consistent experience in ArcGIS Pro and your portal. This means that your experience in ArcGIS Pro, from your basemap gallery to your utility services are determined by your portal.


For many users, strict security requirements mean users have no access to the internet which includes the services available through ArcGIS Online. If you are working in an environment that is disconnected from the internet, additional considerations should be taken into account when installing ArcGIS Pro and setting up Portal for ArcGIS. By ensuring the following settings are set correctly you will avoid degraded performance and have the full suite of capabilities available in ArcGIS Pro at your fingertips.


NOTE: Making changes to a portal’s settings requires administrative access.


Disable Automatic updates

By default, ArcGIS Pro automatically checks for updates on startup. To prevent these checks from occuring, you can either turn this setting off during installation or through ArcGIS Pro after installation.


Disabling automatic updates during installation

You can either install ArcGIS Pro silently, setting the command line parameter CHECKFORUPDATESATSTARTUP to 0 or after installation by setting the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Esri\ArcGISPro\Settings to 0.

For step-by-step instructions, see Install ArcGIS Pro silently using command line parameters.


Disabling automatic updates within ArcGIS Pro

  1. If have not opened a project, click About ArcGIS Pro. If you have opened a project, click the Project tab.
  2. Click About.
  3. Uncheck Check for updates on startup.


Help System

By default, ArcGIS Pro launches the online help system. When working in a disconnected environment access help available offline by doing the following:

  1. Install the Offline Help from My Esri.
  2. If have not opened a project, click About ArcGIS Pro. If you have opened a project, click the Project tab.
  3. Click Options.
  4. Click General in the Application section.

Click Offline help from your computer (requires local help installation) in the Help system section.



By default, ArcGIS Pro loads the default basemap specified by the active portal when a new map is opened. The default basemap configuration in Portal for ArcGIS uses basemaps hosted on ArcGIS Online which are not available in a disconnected environment. You optionally change the basemap settings at an organizational level in your portal or at the Project level in ArcGIS Pro.


Change the default basemap for an organization

To ensure that all users in your organization have the same mapping experience, create a custom basemap gallery in your portal. All users that sign into your portal through ArcGIS Pro will have the same basemap options available as the portal map viewer.

  1. Create a public group to use for the basemap gallery.
  2. Create and share basemaps to the group.
  3. Set the basemap gallery and default basemap.

For step-by-step instructions, see Customize Basemaps.


Change the default basemap option in a specific Project

ArcGIS Pro allows you to change the default basemap of new maps and scenes within a project. Use this option if you do not have administrative access in your portal.

  1. If have not opened a project, click About ArcGIS Pro. If you have opened a project, click the Project tab.
  2. Click Options.
  3. Click Map and Scene in the Application section.
  4. Choose either Custom basemap or None for the Basemap option.
  5. Click OK.


Figure 1: Setting the Basemap option in ArcGIS Pro.


Elevation service

Elevation surfaces represent height values at every point across their extent and are used to determine the height of layers in a scene. In ArcGIS Pro, the elevation service used by new scenes is the default elevation service set in the active portal. Any image service that uses a Limited Error Raster Compression (LERC) can be set as the default elevation service in a portal.

For step-by-step instructions, see Configure default elevation service.


Utility services

There are a number of additional utility services that can be set for your portal; geocoding, routing, network utility, and GeoEnrichment in particular can be used in ArcGIS Pro. By defining these services in your portal, you can ensure consistent results across your organization. If these are not set, local datasets can be used instead.

For step-by-step instructions, see Configure utility services.


By modifying a few settings in ArcGIS Pro and in your portal, you are able to maintain a streamlined experience between your Web GIS and ArcGIS Pro. For a detailed guide to configuring a disconnected deployment of Portal for ArcGIS, see Configure a disconnected deployment.

Did you know that there is a free online training course available for ArcGIS Pro? Here it is: Esri Training | Getting Started with ArcGIS Pro


Also the recordings of the free Live Training Training Seminars are available for free at Esri Training | Archive of Recorded Training Seminars

Check out the Esri Training | Streamline GIS Workflows with ArcGIS Pro , Esri Training | Spatial Analysis and Modeling with ArcGIS Pro , and the Esri Training | Create and Share ArcGIS Pro Tasks recordings!

A new update of ArcGIS Pro is now available for download from My Esri and for the first time since the final release of ArcGIS Pro 1.0, you will also receive an update notification message inside the application that tells you the 1.0.2 update is available for install. For more details on how to apply ArcGIS Pro software updates, check out the following blog: How to Apply ArcGIS Pro Software Updates.


For the issues addressed in 1.0.2, please see the list here.

Last night we released an update to ArcGIS Pro Prerelease.  To get the update you'll need to have Pre-Release installed and authorized.  Then you start up Prerelease and will be notified that an update is available. Actually there are 3 new updates, one for the app, one for the Help System and one for Python.


With this update, ArcGIS Pro is "feature complete" for the 1.0 release that will be part of ArcGIS 10.3 for Desktop.  Our focus has shifted from new development to bug fix and stabilization.  More than ever we need your help.  If you see something wrong please say something.  You can contact Support and or submit a error report.


We have also added a new Category to the ArcGIS Ideas site called "ArcGIS Pro". This is were you can submit ideas to improve the app and vote on other user submitted ideas.


Thanks for all your patience and help with this release!



ArcGIS 10.3 Prerelease is now available. This release includes ArcGIS Pro, the new application that is part of the ArcGIS for Desktop license at 10.3.


How can customers access and use ArcGIS Pro?


The maintenance contact in the organization must download ArcGIS Pro from My Esri and make it available the same way any other Esri software is handled in your organization--Watch a video


The ArcGIS Online administrator must assign an ArcGIS Pro license to each Named User through ArcGIS Online--Watch a video


Users must install ArcGIS Pro on their own machines and be assigned an ArcGIS Pro license--Watch a video


Find answers to common licensing questions on this Licensing page.

Here is a video from Jim McKinney that gives you an excellent overview of ArcGIS Pro.