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ArcGIS Pro

7 Posts authored by: KKramer-esristaff Employee


ArcGIS (Desktop, Engine) 10.6.1 General Update Patch was just made available today (December 5, 2019).  ArcGIS 10.6.1 users are encouraged to install the general update patch.


For the best stability and performance, Esri® also recommends 10.6.1 users install all outstanding 10.6.1 patches, specifically the following:


ArcGIS (Desktop, Engine) Text Performance Patch 
ArcGIS Desktop 10.6.1 Exporting Data From a Layer Patch
ArcGIS Desktop Dialog Initialization Performance Patch
ArcGIS Desktop TLS Patch


Take away message first: If you know anybody using ArcGIS Desktop 10.6.1, share this with them and make sure that they install the Buffering Degenerated Polygon patch.  Don't be fooled by the name.  Whether working with buffers or not, everybody running 10.6.1 needs to install this patch as the crash is often caused by editing.


Backstory: Back in November last year we made an Announcement out on the ArcGIS Blog, providing some information about why it is important to provide at least a valid email address when submitting error reports.  While we wanted to provide some education around how the error reporter works and what we do when we receive these reports, that announcement used the Buffering Degenerated Polygon patch as a specific example where we were seeing a high number of crashes reported with no email address, meaning no way for us to contact those users.


In January this year we posted another blog about improvements in the error reporter called ArcGIS Desktop Error Reporter Learns Its Manners that also explains why it is important to include a valid email address if you ever experience a crash.


We're still seeing a very high number of users crashing in ArcMap 10.6.1 and submitting the error report with no email address.  The crash that they are seeing is fixed in 10.7 and with a 10.6.1 patch if they are not able to upgrade.  But we can't tell them that, because we have no contact details.


Here is where I'm personally asking for your help.  If you have friends, friends of friends, or heck, even enemies, who are using ArcGIS Desktop 10.6.1, please let them know that they need to install the Buffering Degenerated Polygon patch.  


Please share far and wide.  Email this blog link, Tweet it, Facebook it, pull your phone out and show it to your co-workers.  I want to see the numbers from this crash go down. 


I appreciate your help!

If you have already upgraded to ArcGIS Pro 2.0, you may have noticed that your recent projects aren't listed under 'Open a recent project'.  If you haven't upgraded yet, this will be a handy piece of knowledge to get you going.


There were some changes to how the user configuration (user.config) file is stored that lead to this, but don't fear, it is easy to get those to show up again.  Follow the steps in this technical article:


Problem: After upgrading to ArcGIS Pro 2.0, recent projects do not display under 'Open a recent project' 

With today’s release of ArcGIS Pro 2.0, it’s time for another summary of what’s happening with Ideas.


11 Desktop ideas have been moved to Implemented:

Run more than one instance of ArcGIS Pro

Saving Service and SDE Connection in ArcGIS Pro

Grid and Graticules

Rename Shapefiles (better data-management) in ArcGIS Pro (1.4)

Make Enterprise GDB Connections User-Wide for ArcGIS Pro

Using a Web Feature Service (WFS) without converting it to a feature layer (ArcGIS Pro)

ArcGIS Pro:  Rearrange Fields in Field View

Exporting Data from Project View in ArcGIS Pro

Native/Direct WFS Support in ArcGIS Pro

ArcGIS Pro - Extract Data tool - polygon input as in ArcMap

ArcGIS Pro:  Allow connection to .sde files in folders


2 Desktop ideas have been moved to In Product Plan:

Drag & Drop Data into ArcGIS Pro

Add full OGC WFS support in next version of ArcGIS Desktop (no extension use)


2 Desktop ideas have been moved to Under Consideration:

Add an autosave feature for ArcGIS Desktop.

Add Direction to the Measure Tool 


While ideas marked as Implemented are great things to know about in ArcGIS Pro 2.0, don't overlook the What's new in ArcGIS Pro 2.0—ArcGIS Pro | ArcGIS Desktop documentation for a complete picture of what's new in this version.


As always, I hope that sharing these updates is insightful.  I wanted to thank you for participating in the process and let you know that we’re listening! 

ArcGIS Pro provides the flexibility to license the application with either the default Named User model, or by converting licenses to Concurrent Use or Single Use.


Many organizations that are accustomed to using the concurrent use licensing model for ArcMap have extended that model to license ArcGIS Pro.  With a Concurrent Use license, your machine points to a License Manager Server for license authorization from a shared pool of licenses. You can choose the license level and extensions you want as long as the appropriate license is available. Concurrent Use licensing allows more users to have ArcGIS Pro installed on their machine than the total number of licenses. Simultaneous use of ArcGIS Pro is limited by the number of available licenses in the License Manager Server. Concurrent Use licensing is the same in ArcGIS Pro as it is in ArcMap.


As we approach the release of ArcGIS Pro 2.0, organizations using concurrent use licenses or Named User via Portal for ArcGIS will need to upgrade to License Manager 10.5.1 first, before upgrading to Pro 2.0.  For users who currently have a previous version of ArcGIS License Manager and wish to migrate to the latest 10.5.1 version of ArcGIS License Manager, follow the instructions below:

1. Download License Manager 10.5.1

      a. Log in to My Esri and go to My Organizations > Downloads.

My Organizations > Downloads

      b. In the Quick Search, type License Manager.

      c. ArcGIS License Manager 10.5.1 should be the only result.  Click View Downloads.

      d. Make sure to choose the product appropriate for your organization's platform (Windows or Linux). Click Download.

ArcGIS License Manager 10.5.1 Download button

2. Run the License Manager setup from your download

3. Follow the instructions to install the license manager to the desired location. At the end of the installation, ArcGIS License Server Administrator appears.

4. Complete the authorization process and start the license service. If you choose to do this step at a later time, on Windows, you can access License Server Administrator from Start > Programs > ArcGIS > License Manager > License Server Administrator. On Linux, you can run License Server Administrator from the installation location using the following command: <installation_path>/arcgis/license10.5/LSAdmin.

LM 10.5.1 Note

The bottom line?  Get your ArcGIS Pro licenses onto a 10.5.1 License Manager before upgrading to ArcGIS Pro 2.0 in order to have a seamless transition!

I'm on the Customer Advocacy team as the Lead for Desktop. Our team is part of Esri Support Services and is dedicated to collecting customer feedback and communicating that feedback to Product teams. Our team covers Apps, ArcGIS Online, Desktop, Enterprise, and Geodata. The ArcGIS Ideas site is an important feedback channel for us.


I wanted to take a couple of minutes to share my excitement about progress we're making on Ideas in the ArcGIS Desktop space. First, here’s a little bit of background on what happens after you’ve submitted your idea.


Once your idea is up on the Ideas site, you'll notice that it has a status of New. Feel free to refer to Submitting a New Idea for more details. This quick post isn't to repeat what can already be found in the online help documents. Be sure to categorize your idea appropriately and give it some good tags that will help others find your great idea. At this point the idea gets reviewed by the Customer Advocacy team. We don't dig in super deeply, we make sure that it isn't a duplicate of an idea that already exists and we double-check those categories and tags that you diligently included. If all looks good, we simply mark the idea as Reviewed. That's what you see on your side. We also check to see if we have a similar request already logged through our Support system. This would likely be in the form of an Enhancement Request. If so, we make sure that the idea is linked with the Enhancement Request. By doing this, we can get a clearer picture of Customer demand for the functionality.


As time goes by, ideas get up votes, down votes and comments from the user community. Advocacy Leads frequently monitor the site, and usually on a monthly basis report on trends to our respective Product teams.  Ideas may be discussed because they have a high overall score.  But if that were the only criteria, as it takes time to accumulate a high score, relatively new ideas wouldn’t make it into the discussion.  So we also look at things like how fast an idea’s score is growing – how many up votes this month? – how many up votes this year?  Sometimes we also see an idea collect a wide variety of user stories.  It may not have an incredibly high score, or even be growing as fast as other ideas.  But what if, out of 15 up votes, the community has provided 15 unique and compelling user stories in the comments?  Those user stories may reveal that the functionality could be used across a number of different industries, meaning that implementing the idea would have a greater impact than something that is a niche use.  This is a really good reason to not only vote for ideas that you’d like to see, but also provide your user story in the comments!


I think that does a pretty good job laying down the background. Now for what I really wanted to share - we've been moving a lot of ideas forward in the Desktop space recently. Ideas move from Reviewed to Under Consideration or In Product Plan. Under Consideration means we are actively considering and researching this Idea. In Product Plan means that we have scheduled the Idea for inclusion in a future release. Take a look at Statuses for ArcGIS Ideas to understand the finer details about what a status actually means. As we review just how much movement we've made on the ideas below, keep in mind that this is just in the Desktop space and there is a lot of progress being made across other products and technologies as well!


In the past month, here is a snapshot of status updates.


15 Desktop ideas have been moved from New or Reviewed to Under Consideration:


13 Desktop ideas have been moved to In Product Plan:


As we go, ideas that are In Product Plan will graduate to Implemented, many ideas that are Under Consideration will move to In Product Plan, and as you continue to enthusiastically submit more great ideas, the cycle will continue. I hope that sharing these updates is insightful.  I wanted to thank you for participating in the process and let you know that we’re listening! 

The content of this blog is now out of date.  Since its writing, the ArcGIS Pro help has been updated and should be used as the official resource.  Start here: Named User licensing in ArcGIS Online—ArcGIS Pro | Documentation 

I’m the Customer Advocacy Lead for Desktop products and part of what I do is keep an eye on trends in the cases that are logged with technical support.  Since the first release of ArcGIS Pro a couple of years ago, we have noticed that a big chunk of Pro-related questions boil down to getting Named User licensing set up.  This makes sense, as this licensing model is fundamentally different than how single-use or concurrent-use licenses function.


As there has been greater adoption of ArcGIS Pro, we’ve seen that the rate of licensing and setup related calls has slowly decreased.  But we want to do better at reaching out to help customers who haven’t yet set up their Pro licensing be successful the first time.  Setting up your ArcGIS Pro license is as easy as following three simple steps.

Step 1: Activate Your ArcGIS Online Organization

The first step in making sure that you and others in your organization can work with ArcGIS Pro is to activate your ArcGIS Online organization account.  If you’ve already activated your account, go to Step 2. 


If you haven’t activated or just aren’t sure, you can go to and sign in with what you think might be your username. 


If you sign in to and the URL includes your organization name (it will look like www.<orgname> then you’ve confirmed your username is linked with an organization account.  Go to Step 2.


If you sign in to and the page shows you as signed in but the URL still says, you’re using a public account and you won’t be able to use this to license Pro. You need to log in using the Named User account associated with your ArcGIS Pro license.

ArcGIS Public Account

If you’ve found that you have not activated your ArcGIS Online organization, and you can’t find the activation email that was sent to you, go to the Need your ArcGIS Online activation code? section towards the bottom of this landing page.  It looks like this:

Need your ArcGIS Online activation code?

Once the organization is activated and set up, go to step 2.


Step 2: Add Members to Your Organization

If you’re the one who activated the organization account, you will automatically be an Administrator and will be able to invite and add members and assign ArcGIS Pro licenses.


When signed in, go to the My Organization tab and verify your Role.  Here we see that I am an Administrator.

Administrator Role

If you only want to license yourself to use ArcGIS Pro, go to step 3.


If you have other users who will be using ArcGIS Pro, they will first need a username that is part of your organization.  From the My Organization tab, invite users to your organization by clicking Invite Members.  Invite Members


The Add or Invite Members wizard gives you three options. 

Add or Invite Members wizard

The quickest way to go is to choose ‘Add members without sending invitations’.  With this option, you set up the username and password for each member. You must inform the member of their username and password. More details about the other ways of adding members to the organization can be found in the Invite and Add Members documentation.  ArcGIS Pro requires that members have a Level 2 license.


Step 3: Assign ArcGIS Pro Licenses

Once you, and optionally others, have a username that is part of the ArcGIS Online organization associated with your ArcGIS Pro licenses, you can then assign the licenses to users.


From the My Organization tab, click Manage Licenses. Manage Licenses


Only organization Administrators can manage licenses.  For others, the Manage Licenses button is not visible.

Manage Licenses Screen

ArcGIS Pro licenses can be managed from this page.  You can assign licenses individually by clicking “Configure licenses” next to the user’s name or collectively by clicking on the member names to add them to the Selected Members list and then clicking the Configure button. Then you can assign ArcGIS Pro at the Basic, Standard, or Advanced license level and assign ArcGIS Pro Extensions.


After you’ve assigned ArcGIS Pro licenses for you and other users in your organization, those users will be able to sign in to ArcGIS Pro on any machine that has an internet connection and Pro installed.


It’s worth noting that this licensing model extends beyond ArcGIS Pro, and licenses for other Esri premium apps such as Navigator for ArcGIS, AppStudio for ArcGIS Standard, Drone2Map for ArcGIS, Esri Business Analyst web app, Esri Community Analyst, GeoPlanner for ArcGIS, and other apps sold through ArcGIS Marketplace that use a per-member license type can be managed through this page.


Beyond the Named User model discussed here, it is also possible to license ArcGIS Pro using a Named User with Portal for ArcGIS or using single-use or concurrent-use licenses. 



As always, Esri Technical Support is awesome, and they’ll happily help you set up your ArcGIS Pro licensing.