Skip navigation
All Places > Electric and Gas > Blog

Gas Outage Management Part 3 of 3

The Gas Relight Process

By Tom Coolidge and Tom DeWitte

Natural gas distribution utilities have a proven track record of high reliability, even during extreme weather events.  But, in addition to smaller gas outages, exceptions resulting in large gas outages do infrequently occur.  These exceptions continue because of such things as planned pipe replacements, unplanned errors during routine maintenance activities, and transmission pipeline supply issues.  As examples, just in the last year or so:

  • 2,800 customers in Dallas, TX experienced a large gas outage,
  • 7,600 customers in Merrimack Valley, MA were out for some time,
  • 2,200 customers in Dayton, OH experienced a large gas outage, and
  • 4,900 customers in Ashland, WA experienced a large gas outage.

A Better Way

While these large gas outages are generally like those of earlier years, the expectation of how a gas relight event is best handled has been changing. I experienced this first hand in 2018.  During that gas outage event, I saw state and local elected officials arrive at the gas utility every morning for an in-person update.  Later in the day, they expected to be provided with a video update on the progress of gas service restoration.  Not only did the elected officials expect to be given an up-to-date summary of the overall outage event, they also had questions and expected answers to the status of individual customers. These same elected officials expected that their local gas utility be able to inform them on demand on the status of any customer. Further, they expected that any customer could contact their local gas utility and receive the same information.


Most current gas relight processes in use in the gas industry are not capable of meeting these expectations.  They lack the real-time communication capability between multiple gas field staff and they lack the real-time communication capability to inform office staff, executives, and local communities seamlessly with this same information. ArcGIS software leverages today’s telecommunication system to enable the gas relight information to be collected and shared in near real-time. The key to a successful gas outage solution based on the ArcGIS software is in knowing how. In this blog, we will answer the question of how to enable gas field staff to collect and share an individual customer’s gas relight status in near real-time and how office executives can monitor and share the event status in near real-time.



In the first blog of this series, we described how the ArcGIS desktop software can be used to perform a gas isolation trace which will accurately identify the customer meters impacted, the isolating devices or pinch locations and the extent of the outage.  In the second blog, we addressed how the ArcGIS platform can be leveraged to transmit this large amount of information from the office to the correctly assigned gas field staff. In this blog, the third of the series, we will walk through a hypothetical gas relight event and see how this information is streamed between office to field and field to field.


Gas Relight Initiated

When the gas relight list of impacted customer meters is uploaded and assigned to the gas field staff, the office staff and executives have immediate visibility into the event.  The office dashboard shown below shows an example of a gas relight dashboard at the initiation of the gas relight event.  At this point, all 15 impacted customer meters can be individually seen on the map, and their status is communicated by symbol color (red = out, orange = off, green = relit, and purple = no entry).

In the field, the gas field staff can see the same near real-time information on their mobile devices (smart phone, tablet, laptop). This is the first view of the outage event provides a view of the entire event.  Every gas field technician can see the status of every impacted customer meter impacted.


The second view is a presentation of those impacted customer meters assigned to the field technician.

Together, these two views provide gas field technicians with a complete understanding of the gas relight event.


Gas Relight Meter Turn-off

As the gas field staff begins the process of turning off the individual impacted customer meters, everyone in the field and the office will see the meter status change. Having the status of a meter seamlessly communicated to everyone in the field and the office allows for improvements to the gas relight process itself.

Gas field technicians no longer need to stop working the outage to deliver their documentation to a gas operations supervisor.  If a gas field technician finishes his or her assigned meters, he or she can see the real-time status of the other gas field technicians.  This means that a technician who has just completed the left side of the street, can simply walk across the street to start working those meters which have not yet been done by the technician working on the right side of the street.


Gas Relight Meter Turn-On

The turn-on process is a multi-step process that includes turning the valve at the meter to open the customer to the flow of natural gas.  It also includes going into the customer building to relight the gas appliances.  If the customer is not available to provide access to the appliances within the building, the customer is marked as “no access”. If all turn-on tasks can be completed, then the customer’s meter status is changed to “relit”.

Remember the office is seeing the status change as soon as the field technician updates the meter and submits the record change. Gas executives and customer representatives can see the status of a meter within seconds, as quickly as the telecommunication system makes possible.  This allows customer service representatives to confidently inform customers when they call asking for information.  It also allows gas executives to easily communicate to an elected official the status of the overall event and any individual meter.



Today’s ArcGIS presents gas utilities with the opportunity to greatly improve on how they execute the gas outage restoration process.  Modern gas service restoration at its best is an enterprise-wide activity with workers in the field and office working together collaboratively in real-time on the same data. This blog, and the two that preceded it, together described how the core capabilities of the ArcGIS platform enable a gas utility to implement a modern gas service restoration process.  This process is accurate, efficient, and timely.  It is a process that will provide customer service representatives, gas operations supervisors, and gas management with real-time clarity on the progress of each customer through the gas service restoration process.

Communicating identified customers to Field Gas Operations

By Tom Coolidge and Tom DeWitte

There’s no authoritative record of the date of the first sizable gas outage in the United States, but a candidate for that distinction is June 14, 1837.  If the Gas Light Company of Baltimore had a control room then, the first alarm likely would have sounded shortly after 9 p.m. The Baltimore Sun reports it was around then that a second powerful thunderstorm dumped an enormous amount of rain in a short period, leaving the Jones’ Falls stream “incapable of retaining its boundaries.”  The resulting flooding caused loss of life, loss of houses, and vast destruction of other property– including partial inundation of the Gas House sufficient to prevent the manufacture of gas for days.  Restoring service was a formidable challenge.

When this first outage occurred how do you think the staff of the Gas Light Company of Baltimore determined which customers were impacted by the outage. Did they simply test each gas lamp to see it lit or not?  Once they figured out the extent of the outage in the field, how was that information shared back to the office?  Most likely someone got on horseback or climbed into a horse-drawn buggy and rode the information from the field to the office. If the office had additional feedback for the field on how to isolate the outage and restore service, that information would have also been delivered back to the location of the outage on horseback.  How much longer was the duration of the outage extended while the gas utility staff waited for the information to be delivered?


Innovation and communication

The speed of communication has always been a limitation on the speed with which gas outages can be resolved. For over 100 years from the creation of that first pipe system in Baltimore, the speed of information was limited to the speed a person could be transported from one place to another.  Innovation in the second half of the 19th century enabled small amounts of information to be transmitted between staff in the office and the field by telegraph and the telephone. Further enhancements in the early 21st century have enabled large amounts of information to be transmitted between the office and the field staff. These technologies broke the limitation of the speed of information being constrained by the speed of humans.


A Better Way

Today’s telecommunication system provides the capability to communicate large amounts of information, such as a list of impacted customer meters, between the office and the field in near real time.  The ArcGIS software leverages today’s telecommunication system to transmit that list of impacted customer meters. The key to a successful gas outage solution based on ArcGIS is in knowing how. In this blog, we will answer the question of how to get the list of impacted customer meters from the office, and to the assigned field staff.

In the first blog of this series, we described how the ArcGIS desktop software can be used to perform a gas isolation trace which will identify the customer meters impacted, the isolating devices or pinch locations and the extent of the outage.  In this blog, we will address the next major step which is to get this large amount of information from the office to the correctly assigned gas field staff.

Prepping Data for the Field

The first step in accomplishing this is to use a geoprocessing model to upload the selected data and append it to existing feature layers. These feature layers can be hosted in ArcGIS Online, or they can be hosted on an ArcGIS Enterprise Portal.

In addition to appending the customer meters impacted, the isolating devices, pinch locations, and the extent area, a geoprocessing model provides the opportunity to prepare the data for field use.  Here is a list of commonly added attributes and their purpose:

  • TRACEID to customer meters point features, pinch location point features, isolating valves point features, and extent area polygons. This will allow all data associated with the outage event to have a common ID.
  • RELIGHTSTATUS to the customer meters point features. This will allow gas field staff to track each meter/customer point feature through their gas light cycle (unassigned, assigned, out, off, relit, no entry,). Default value is “unassigned”.
  • TIMEOUT to the customer meters point features. This will allow gas field staff to document the date and time when the meter lost service.
  • TIMEOFF to the customer meters point features. This will allow gas field staff to document the date and time when the meter was turned off.
  • TIMERELIT to the customer meters point features. This will allow gas field staff to document the date and time when the meter was turned back on.
  • NUMBEROFPASSES to the customer meters point features. This will allow gas field staff to document the number of attempts to gain access to the premise to relight the gas appliances.
  • OUTAGETYPE to the outage event area polygon features. This will allow office staff to identify the type of event which caused the gas outage.


The geoprocessing model when run will take impacted customer meters and upload them to the feature layers.  A minute or two after the model has finished running, the data is available for gas operations staff. No more waiting for the horse-drawn buggy to arrive with the information.


Assigning Impacted Meters/Customers

The last step is to assign the impacted customer meters to individual gas operations field staff.  To perform this step, we will use Workforce for ArcGIS. Workforce is comprised of two applications; a dispatcher web application and a smart device mobile application.  The Worforce web application provides the ability to view the newly uploaded list of impacted customer meters.  Because the individual records can be viewed on a map, it is very easy to use geography to assign them to field staff.  For example, in the screen shot below the customer meters on the west side of the street can easily be selected and assigned to a single gas field technician.  This will improve the efficiency of the gas relight process by clustering the assigned meters.

When the Workforce Dispatcher web application assigns impacted customer meters, the field staff are immediately notified.  The mobile app will show the gas field technicians their assigned customer meters.  No more waiting for information.

In the third and final blog of this blog series, the issue of working the gas relight process will be addressed.



ArcGIS today is deployed worldwide at many gas organizations, providing the ability to replace and improve upon non-spatial legacy processes.  Identifying impacted customers, whether they are connected by steel pipe or pinchable plastic pipe, can be accomplished in just a few minutes.  Using ArcGIS tools enables information to be prepared, transmitted, assigned, and viewed by field staff in a matter of minutes. No more waiting for the horse-drawn carriage, telegraph message, or telephone message to arrive with the information.  


PLEASE NOTE: The postings on this site are my own

and don’t necessarily represent Esri’s position, strategies, or opinions.

Getting Started By Identifying Customers Impacted

By Tom Coolidge and Tom DeWitte


News of a gas outage can arrive from various sources.  It can come from a sensor indicating an abnormal condition.  Maybe it comes from a customer calling into customer service.  Or, a contractor calling operations after an excavation mishap.  Another possibility is a citizen calling in to report gas odor at a location.  Regardless of the source of the outage news, confirmation of an outage triggers one of a gas utility’s priority processes – restoring safe and reliable service to customers.


As important and critical a task as gas outage management is to a gas organization and to the community it supports, this process has changed little over the last 100 years.  For many gas organizations, it can take several hours to identify which customers have been impacted.  Once the customers are identified, getting the list of impacted customers to the field gas operations staff is still primarily a paper process. Someone literally must get into a vehicle and drive the list of customers to the location of the gas outage event.  As the field gas operations staff begins the gas relight process, they too still tend to use paper to document the status of each customer.  This means that management will always have a delayed understanding of the progress of restoring gas service.  When the mayor or governor calls asking for an update, gas executives are often get caught with little current information to pass on.


There has got to be a better way.


And, there is.  In fact, most of the gas industry already possesses the software to resolve these issues and significantly improve a gas organization’s response to a gas outage event.  The software I am referring to is the ArcGIS software currently widely used by gas organizations around the world.  This blog is the first in a series of three blogs explaining how the standard capabilities of the ArcGIS software can be deployed to address these common gas outage management challenges.  All functionality described in these blog articles are standard capabilities available today.  No customization or coding is needed. 


This first blog addresses the issue of identifying the customers impacted by a gas outage event.  This task often takes several hours when it needs to be accomplished in minutes. Additionally, the historical processes have had problems with accurately identifying the impacted customers and communicating precisely where those customer meters are located. 


The second blog will address the issue of communicating the list of impacted customers to the gas operations field staff.  The typical paper process takes too much time, causing delayed field operations and lower customer satisfaction. 

The third blog will address the gas relight process.  This process is also typically performed with paper.  The use of paper to track and communicate progress adds difficulty and inefficiency to this process.  The use of paper not only engrains a delay in relaying the update status to gas management and other interested parties, it also inputs a delay in relaying the status of individual meters between deployed field staff.


Identifying Impacted Customers

Current methods used by many gas organizations are lacking in accuracy and timeliness when identifying the customers impacted by a planned or unplanned gas outage.  One common method is to use the Customer Information System (CIS) for identifying impacted customers.  Since a CIS typically lacks an understanding of the connectivity of the pipe system, it is forced to rely on street address ranges.  The use of address ranges is inaccurate.  At every street intersection are four corner parcel lots.  Whether they are included in the address range is dependent on what street the house is listed under. This inaccuracy often requires a time-consuming manual process of having someone review the list, identify all crossing streets within the address ranges, determine the address ranges of those crossing streets, identify the corner lot addresses, then determine for each corner lot, whether it gets its gas from the impacted line, or from the gas line running down the cross street.  


Another common method is to use flow analysis systems to perform an isolation trace to identify the impacted customers.  This process is quicker, but it too is imprecise. The imprecision is due to the flow analysis software’s requirement to cluster groups of customers onto the gas pipe system at a singular location even though they each have individual service lines connecting to the gas main at discrete locations. In today’s gas pipe systems, the majority of gas mains are constructed of pinchable polyethylene plastic pipe. A gas event can be isolated or pinched at nearly any point along the plastic gas main.  The clustering of customer locations along the pipe system creates an inherent conflict between where gas operations places a clamp to pinch the pipe, and where the flow modeling engineer chose to aggregate the cluster of customers. This conflict creates an inaccuracy in the identification of impacted customers.


Accurately and quickly identifying impacted customers

The solution to addressing this problem is to use a system that understands the connectivity of the entire pipe system from its source, such as a town border station, to its end destination at the customer meter. ArcGIS provides the ability to maintain a connected representation of the entire pipe system, and the ability to perform a gas isolation trace to identify the meter or meter sets impacted by a gas outage. To perform this trace, you will require the following software:

  • ArcGIS 10.2.1 or higher, with a geometric network


  • ArcGIS Pro 2.3 or higher, ArcGIS Enterprise 10.7 or higher with a utility network


Additionally, your ArcGIS representation of the gas pipe system will need to model the following gas system assets:

  • mains
  • services
  • isolation valves
  • regulator stations (if regulator station valves are not individually mapped)
  • town border stations (if town border station valves are not individually mapped)
  • meters or meter sets


NOTE: If using meter sets you will need a link to a table identifying all meters contained within the meter set. This table is often an extraction of information from the Customer Information System


Your mains and services will at a minimum need to include the material of the pipe, so pinchable pipe can be differentiated from non-pinchable pipe.


The Gas Isolation Trace

The gas isolation trace is a more complex trace algorithm than simply identifying those pipes connected to the location of the pipe system failure, which are also between isolating valves.  With most gas pipe systems, the network is deliberately looped, to provide multiple sources of gas to any given location in the pipe system.  If this were true for every location on the pipe system, a simple connected trace defined to stop at barriers such as isolating valves or pinch points would be all that is needed.  But, there are portions of most gas systems where locations have only one source of gas.  Think of a gas pipe running along a dead-end street or a cul-de-sac.


If there is an isolating valve or pinch point at the location where the single feed pipe subsystem integrates with the larger looped pipe system, then the simple connected trace would ignore the customers on the downstream side of the barrier.  A more intelligent trace algorithm is required.  This more intelligent trace algorithm is generally referred to as the gas isolation trace.  A gas isolation trace is a multi-trace trace.  This means that the isolation trace runs a series of traces.  The first trace is the connected trace to identify the barriers (isolating valves and specified pinch locations).  Then a second round of traces is performed for each selected barrier.  This second round of traces is checking to verify that there is a source of gas feeding the barrier from the opposing side of the barrier.  This is to identify those dead-ends which do not have access to another source of gas.  Those customers downstream of the barrier on the dead-end need to be included in the list of customers impacted by the outage.


Gas Isolation Trace tools

The ArcGIS gas user community is fortunate in that there are multiple options for tools which can perform this industry specific type of trace.


One option is to download the free Gas utility editing tools provided by Esri. This ArcMap Add-In is available from the following Esri web site:

Another option is to leverage ArcMap Add-In tools from one of our business partners, such as Schneider Electric or Magnolia River.


For the ArcGIS Pro environment leveraging the utility network, this trace is a base capability as of the ArcGIS 10.7 release.


Identifying Impacted Customers

Operating the gas isolation trace tool is not complicated.  Simply identify the estimated location of the pipe system failure on the map.  In GIS speak this is called placing the flag to identify the start location of the trace.


When the isolation trace is run it will select all customers within the impacted area.  In my screen shot below you can see that this initial run selects over 100 impacted customers.


Identifying the location of pinch points

The prevalence of pinchable polyethylene plastic pipe enables the additional capability to reduce the number of impacted customers, by applying a gas clamp to pinch the pipe and stop the flow of gas to the location of the pipe system failure.  To represent this field capability in the GIS system, place a barrier at the location being considered for the pipe clamp.


With the proposed location(s) of the pipe clamp(s) now identified, the isolation trace is run a second time.  This time the resultant list of impacted customers has been reduced to less than 20.

The person running the analysis for both traces has so far only invested a few minutes of their time.  In that short time an accurate list of impacted customers has been created.


Defining the extent of the gas outage event

In today’s always connected, smartphone world, gas executives and managers expect to be able to access critical information that is easy to understand.  They generally do not need to see the list of individual customers impacted, often all they want to know is “where is the outage”, and “how many customers are impacted.”

By identifying the list of impacted customers with the ArcGIS tools, it is very easy to run an additional step to generate a polygon to define the boundary of the event.  In the GIS, a tool such as the Minimum Boundary Geometry geoprocessing tool will perform this task.

The creation of an event area feature provides a clear visual understanding of where this outage is occurring.  Having this singular feature representation also provides an intuitive means for managing event summary information, such as duration, and count of impacted customers.  The Esri-provided gas isolation tools automatically generate this polygon as part of the operation of the isolation trace.  In addition to the automatic generation of the polygon, a of every meter is generated and assigned an event ID to automatically relate the impacted customers to this specific event.

With the list of impacted customers defined and created, as well as the event bounding polygon, this information is ready to be electronically shared to gas operations field staff.


In the next blog, the 2nd blog of this blog series, the issue of delivering this list of impacted customers will be addressed.



ArcGIS today is deployed worldwide at many gas organizations, providing the ability to replace and improve upon non-spatial legacy processes.  Identifying impacted customers, whether they are connected by steel pipe or pinchable plastic pipe, can be accomplished in just a few minutes.  Using the ArcGIS tools can provide a more accurate list of impacted customers than is available via legacy methods.  This list not only identifies who has been impacted, it also clearly and accurately identifies where those impacted customers are located.   


PLEASE NOTE: The postings on this site are my own

and don’t necessarily represent Esri’s position, strategies, or opinions.


Gas Outage Response

Posted by tdewitte-esristaff Employee Mar 15, 2019

Similarities and Dissimilarities Among Electric and Gas Outages

By Tom Coolidge and Tom DeWitte


After a storm with strong winds and rain heavy enough to cause flooding, one neighbor away at the time may ask another still there if there are any outages in the neighborhood.  It’s understandable if the first response back is about whether the area’s electricity is still on or not.  That’s because outage is a term more commonly associated with electricity than natural gas, for good reason.  Electric outages are much more common.  A survey by the American Gas Association, reported by the Natural Gas Council, revealed in one recent year that Americans experienced 8.1 million power outages and fewer than 100,000 natural gas outages!


One obvious reason for that sizeable difference is that electric distribution networks predominantly are above ground, while gas pipe networks predominantly are underground, free from most hazards on and above the surface.  That difference makes it rare for an event to be severe enough to impact the ability of a natural gas distribution network to safely deliver gas to customers.  But events of a magnitude sufficient to cause many customer outages at one time do occur.  For instance, entire areas of a gas utility service territory can be affected by flooding from a hurricane or pipe breaks from an earthquake.  And, likewise, they can be affected by pipe dig-ins at a critical location during construction activities or failure of pipe metal due to corrosion or other cause.


Beyond temporary inconvenience, gas outages caused by pipe damage releasing natural gas may be dangerous.  The release of natural gas represents an imminent threat to people and property.  That makes resolving this threat as rapidly as possible critical.  A gas outage not only presents a threat to the safety of people and the preservation of property, it also presents a negative impact to the local economy.  Restaurants that rely on gas to heat their grills and ovens, cannot operate. Hotels are unable offer their rooms when they are unable to heat their rooms or provide hot water for bathing.  Manufacturers which rely on natural gas to run their operations must close and send their workers home.

There is another significant difference between electric and gas service.  Restoring gas service is more difficult than restoring electric service.  That is because electric distribution systems are designed to be shut down under abnormal conditions and natural gas pipe networks aren’t.  Restoring natural gas service following an event that causes many outages is a multi-step process involving multiple parties, many workers, and lots of time and effort.  For this blog, I will combine the many steps into three groups.  These groups are: identification of impacted customers, assignment and transmittal of impacted customers to field staff, restoring gas service to customers.


These three primary steps are the same steps followed back in the horse and buggy days when gas distribution systems were initially implemented.  Back then the best technology for enabling this process was paper.  Building a gas outage process on paper is problematic.  The process of identifying impacted customers is inaccurate and time consuming.  It takes some gas organizations hours to generate the list of customers impacted by a gas outage.  Having humans manually review lists of customer addresses to determine who is connected to the impacted portion of the pipe system is time consuming and inaccurate. No customer on a cold January day wants to be told that the gas utility is still reviewing customer lists to determine who is impacted.  Using paper in the field to track the relight process for restoring gas service is inefficient.  Field staff and office management are both blind to the progress of restoration until someone stops working and manually shares their information.  These problems are not new, they have been around since the first gas distribution pipe systems were constructed in the early 1800s.


Technology has changed dramatically since the early 1800s.  Alexander Graham Bell invented the telephone in the 1870s, greatly improving the speed of communication.  John Atanasoff, while teaching at Iowa State University in the 1930s, created the first electronic digital computer, setting the stage for advanced data storage and analytics.  Frank Canova of IBM created the first smartphone in the early 1990s.  Steve Jobs, of Apple, Inc, would later improve upon the idea of mobile communication and computing with the IPhone.  Jack Dangermond, the founder of Esri, Inc., created ArcGIS providing the means to leverage these major technology advances with geography.  Geography is core to understanding the connectivity of a pipe system and where along the pipe system impacted customers of a gas outage are located.  


With all these amazing advances in communication, digital computing, mobile computers, and Geographical Information Systems (GIS), why are some gas utilities still using a predominantly paper-based solution to gas outage?

There may well be multiple reasons for that, but those possible reasons no longer include the unavailability of GIS capable of supporting a totally computer-based approach to supporting the gas outage restoration process.

Today’s ArcGIS presents gas utilities with the opportunity to greatly improve on how they execute the gas outage restoration process.  Modern gas service restoration at its best is an enterprise-wide activity with workers in the field and office working together collaboratively in real-time on one source of the truth.


Next week we will release the first in a series of three blogs on modern gas service restoration.

This first blog addresses the issue of identifying the customers impacted by a gas outage event.  This task often takes several hours when it needs to be accomplished in minutes. Additionally, the historical processes have had problems with accurately identifying the impacted customers and communicating precisely where those customer meters are located. 


The second blog will address the issue of communicating the list of impacted customers to the gas operations field staff.  The typical paper process takes too much time, causing delayed field operations and lower customer satisfaction. 

The third blog will address the gas relight process.  This process is also typically performed with paper.  The use of paper to track and communicate progress adds difficulty and inefficiency to this process.  The use of paper not only engrains a delay in relaying the update status to gas management and other interested parties, it also inputs a delay in relaying the status of individual meters between deployed field staff.


These three blogs together will describe how the core capabilities of the ArcGIS platform, enables a gas utility to implement a modern gas service restoration process.  A process that is accurate, efficient and timely.  A process that will provide customer service reps, gas operations supervisors, and gas management with the real-time clarity on the progress of each customer thru the gas service restoration.


Dramatic enhancements in communication and computation have occurred since the first gas distribution systems were built in the early 1800’s. Industry pioneers such as Bell, Atanasoff, Canova, and Dangermond have given the world incredible enhancements.  Isn’t it time these enhancements were put to use?


PLEASE NOTE: The postings on this site are my own

and don’t necessarily represent Esri’s position, strategies, or opinions.

When the power goes out, it is all hands on deck at a utility company. Everybody from all corners of the organization come together.  They assign damage assessment trucks to finance and transmission trading employees.  Lineman are working around the clock to get critical assets back up. With all this calamity, having real-time information to make decisions is key to success. Communicating information within the utility effectively, utilities can shave minutes to hours off of their recovery time.  Every minute matters when you have many customers without power and some of those customers require electricity to live.

Utility companies face significant challenges when the lights go out.  They need to be able to simultaneously manage their assets, their workers, and their customers. Using ArcGIS to store, analyze, and visualize data, employees from planning to operations to customer care can all work harmoniously from the same sheet of music. The ArcGIS Platform figuratively lights up the utility with GIS, allowing the utility to literally light up the community. 

Here is a new video showing Operations Dashboard for ArcGIS.  This easy to configure dashboard effectively tells the current scenario of where are the utility's damaged assets, where are their workers, and how many customers is the outage affecting.  Sharing information freely across any organization will improve operational efficiency and customer satisfaction.  Outage Management System - Real-Time Monitoring - YouTube 

 In recent years, severe storms have crippled major cities across the United States. These storms, consisting of events such as hurricanes, heavy rain and flooding, winter storms, and tropical storms, have left hundreds of thousands of people without power. Communicating information about power outages to a connected public, the media, and various agencies is a top priority for most utilities. This transparency promotes better communication and collaboration with your constituents.

Utility companies face significant public safety and public relations challenges when a network outage occurs. To meet regulatory requirements and address business needs, they must provide outage information to customers in a timely and accessible manner. When an outage occurs, customers typically want to know if the utility is aware of the outage and when will their power be restored. This information needs to be available even when the power is off.

Traditionally, most utility companies manage their public-facing outage viewers internally because they are a critical part of creating a positive customer experience. Trusting an outside company to manage these types of critical apps is often viewed as impractical and expensive. However, this type of implementation approach requires a significant infrastructure (hardware, software, network bandwidth) investment and related IT support staff during the worst possible storm event. In reality, this infrastructure may only be needed less than 20 percent of the time in any given year. As a result, this dedicated environment often sits idle during clear, blue sky days.

Esri's Outage Viewer offering, combined with our managed cloud services capabilities, makes it possible for utility companies to leverage the cloud. We can configure and host your outage viewer in a secure, scalable, and reliable environment, which will reduce your total cost of ownership (TCO) and enable you to maintain positive customer sentiment during storm events.

Many utilities are engaging their customers with successful implementations of Esri's Outage Viewer.  These online solutions are live 24/7/365 and can be viewed with the following links:


Additional information is attached.

Finding those key buried devices and paths


By Tom Coolidge and Tom DeWitte


A gas utility or pipeline typically transports natural gas or hazardous liquids to customers through a large and complex network of interconnected pipes.  In addition to pipe, these networks are comprised of an even larger number of other components, including fittings, valves, regulators and many more, some of which can affect the flow of the fluid through the pipes.  Modeled properly, ArcGIS enables you to create a “digital twin” of all this complexity.  This is key as many solutions require that you be able to determine a path directionally from a location in your connected network to a separator or separators that bound it.  The utility network provides this capability.


It all starts with location.  I find that as I get older, I am more frequently asking myself questions such as; where did I leave my glasses, or where is my phone.  Resolving these questions usually entails me wandering about the house until I find those misplaced glasses or phone.  Finding these items is not that difficult because I can see my glasses sitting on a table or I can see my phone as it sits on the kitchen counter where I left it.


Now imagine you work for a natural gas or hazardous liquids pipe organization, and all of the assets you are looking for are buried three or more feet below the surface.  How do you go about finding a specific valve, fitting or cathodic protection anode?  The short answer is maps.  But, maps like traditional paper maps have their limitations in that when looking for a specific valve you must have a pretty good idea of where the valve is located in order to know what map sheet to look at, and where on that busy map sheet to look.


Digital maps are better, in that they allow you to search for a characteristic of the valve such as its assetID, manufacturer, size or type.  But, a digital map also assumes you have some knowledge already about the valve you are looking for.

So, what do you do when your question is about the pipe network, and how a specific asset participates in the pipe network?  This is where tools which understand how the assets connect to form the pipe network are required.  This is where you need tracing tools to know your pipe system.


What type of questions can be answered with a trace?

When managing a pipe system there are many questions that get asked everyday which require an understanding of how the pipe system works.  During an emergency, a very common and important question is: what valves do I need to close to isolate a section of the pipe network where damage or a leak has occurred? A common question asked by cathodic protection technicians is where is the nearest CP test point from my current location on the pipe system? Gas engineers who are evaluating a pressure zone ask the question; what are the regulator stations providing gas to this location?


What do I need to do to configure my gas system for tracing?

For a software system to be able to answer these common types of pipe system questions, an understanding of how the components of a pipe system connect is required.  It is not enough to simply draw a digital representation of the asset on a map, such as is commonly done with CAD software. In addition to drawing the digital representation of the asset on a map, there also needs to be an understanding that the two polyethylene pipe segments which have been butt fusioned together are connected.


This software understanding of connectivity is network topology.  Within the Esri ArcGIS platform, our latest version of network topology for utility systems is what we call the utility network.


Can I perform a trace in ArcGIS Pro?

Yes. Tracing your network can be performed within ArcGIS Pro version 2.1 or later.  Additionally, with the utility network being a service based solution, tracing can also be done with web applications, and eventually will be able to be performed by mobile applications.


Within ArcGIS Pro, the options for configuring a trace have been significantly enhanced when compared to the ArcMap geometric network tools.  It is now possible to dynamically answer questions by simple configuration of the properties of the trace tool.  For example, if you are trying to determine the amount of gas or liquid lost due to a break in the pipe, you need to know the volume of the portion of the pipe network which was isolated.  There is now a function property to the trace tool to allow you to summarize the total pipe volume of the trace selected pipe segments.



If you need to ask the question, what portion of my pipe system is upstream of a specified location, but only trace on those assets which are in production, and are open to allow the gas or liquid to pass through.  The ArcGIS Pro trace tool now supports the ability to use designated asset attributes such as LifeCycleStatus, DeviceStatus, Pincheable, and Insulator Device to dynamically constrain which assets the trace can traverse. This, too, is a simple configuration of the tools parameters.

Since the trace tool is a geoprocessing tool, your preferred configuration properties can be saved as a model and shared across the organization.


How do I configure a trace to find the nearest asset?

Being able to find the nearest type of asset such as a regulator, valve, or CP test point, is another useful new addition to the capability of the trace tool.


Simply checking a box within the filter options will constrain the trace output to the specified features which are closest based on the distance traversed across the pipe network.


How do I configure the trace tool to find the sources feeding a gas subsystem?

The new trace tool within ArcGIS Pro contains some new trace options, such as subnetwork, subnetwork controller, shortest path, and loops.  When a planner or engineer needs to find the regulators feeding a specified location, the subnetwork controller option makes this an easy question to ask of the pipe network.


Tracing with the new utility network solution provided by Esri, is unique in its ability to allow gas and hazardous liquids pipe companies to easily ask questions of their pipe networks.  Databases alone cannot answer these questions.  CAD systems cannot answer these questions. Even GIS systems which do not include network topology cannot answer these questions.  Only a complete GIS system which includes network topology can answer these everyday questions about your pipe network. Only a network topology specifically built for management of utility systems such as a gas or hazardous liquids pipe network can provide the intelligent tools to help you know your system.


PLEASE NOTE: The postings on this site are my own

and don’t necessarily represent Esri’s position, strategies, or opinions.

Network Management News

for Utilities and Telecommunication Companies

We have exciting news to share.

  • New ArcGIS platform release: On January 18, Esri released ArcGIS Enterprise 10.6 and ArcGIS Pro 2.1, representing a significant step forward in the ArcGIS platform, especially for utilities. Read about the new features here.
  • New ArcGIS extension for utilities: An integral part of the ArcGIS 10.6 platform is the new ArcGIS Utility Network Management extension. We call this technology, simply, the utility network, and it represents the future of network management. We showcased the power of this new extension at DistribuTECH 2018.
  • Upcoming utility release for ArcMap: This summer we will release ArcGIS 10.6.1. This release will also include the next desktop utility release for ArcMap and the geometric network, and it will be supported until January 2024. This gives you plenty of time to plan and prepare for your migration to the utility network.

The Utility Network: A Quantum Leap in Network Management

The utility network launches a brand-new way for you to manage utility and telecom data. You can:

  • Share your network model with real-time systems
  • Create schematic diagrams automatically and make them accessible in the platform
  • Visualize your network assets in 3D
  • Build non-spatial network connectivity
  • Model devices inside other devices
  • Edit your data with ArcGIS Pro, the most modern GIS desktop software available
  • Create attribute rules and enforce rich business logic to prevent errors
  • Support annotation across the platform
  • Author ArcGIS Pro projects and share them using your ArcGIS portal

Esri will continue to expand the capabilities of the utility network over the next months and years.

In the spring, Esri will offer data migration tools to help you move to the new utility network.

Our summer release of the utility network will include:

  • Attribute rule enhancements
  • Client-side evaluation of rules
  • SDK developer enhancements
  • We have many other features coming in later releases including:
  • Mobile geodatabase support
  • Partial posting
  • Custom validation tools
  • A telecom model that includes fiber cables
  • Domains dependent on the value of other fields
  • Support for dimensioning
  • Better data export ability, including support for the IEC standard Common Information Model (CIM)
  • Support for disconnected editing

Continued Support for ArcMap and the Geometric Network

To give you time to prepare for a migration to the new utility network, we will continue to support ArcMap and the geometric network, including a new release this summer.

In 2015, we created a special utility and telecom release, 10.2.1, which we promised to support until June 2021. Once on this release, you did not have to upgrade your desktop technology. You only had to install utility patches as they become available. This made keeping up with the latest technology simple and easy. However, you have made requests related to security and platform support that we cannot accommodate with the simple patch process.

So, we are providing another option.

In the summer, you can upgrade to our 10.6.1 release, which will continue to support ArcMap and the geometric network. This is not a migration—it is a straightforward upgrade, similar to the patches you’ve already been installing. This release will allow us to offer necessary security and platform improvements. It will also be supported until January 2024, giving you more than two years of additional support with these familiar tools. In addition, we are working closely with Schneider Electric, who will be certifying ArcFM on ArcGIS 10.6.1.

We will continue to offer patches to both the 10.2.1 utility release and the 10.6.1 utility release.

The Road Ahead

The road ahead for network management is the utility network.

  • We have updated the Road Ahead for Network Management white paper.
  • We have posted our vision for the utility network on the ArcGIS blog.
  • We have also posted new blogs with information specifically for electric and gas
  • Our partners have also been preparing to offer their solutions as enhancements to the utility network. We urge you to talk to them about their plans and how their solutions will further enrich the utility network.

We look forward to your feedback. If you have questions or concerns please reach out to your account manager. They will bring the right resources to you.

Stay tuned for more updates on our exciting new technology.

   I recently read a blog about GIS in which the author used the term “broken record." The term dates back to the days when people made phonograph records (remember?) out of a breakable material. A crack caused the phonograph needle to get stuck in a groove. That part of the song repeated over and over. I have also been guilty of speaking like a broken record. I have said and written many times that a modern GIS is a platform for transformation. So here goes again.

   Some utilities still believe that a GIS is an application to make utility maps better and faster. Maps just like the old paper maps. That’s good and bad news. The good news is that GIS has modernized the use of maps at utilities. The bad news is, all too often, utilities continue to focus on the physical aspect of the map. The paper map. They focus on the look and feel. How to manage white space. What information to include on the map. What scale and size of the map. Sure, we often create pdf versions of the map, but they are, after all, electronic versions of paper maps.

   Repeating myself. GIS is a platform, not a just a map making machine. According to Phil Simon in his seminal book, The Age of the Platform, a platform “allows people to reach and connect with one another and obtain information.” This simple notion is transformational. A GIS or location platform simplifies the sharing of information in a spatial context.

   I used to work for a power company for years. I know that the simple sharing of up to date network information can be a challenge. Not having current and accurate data in the office and in the hands of field works has implications. Lost productivity. Longer restoration times. Safety issues. Violations of regulations. The ArcGIS platform is like the modern social media platforms. Where communication and sharing of information are immediate. Repeating myself again, the platform is not so much about the look and feel of a paper map. Instead, the value is its ability to access information, to create awareness of what and where something is happening and to analyze what might happen – all in real-time.

   Speaking of real-time. The new platform has the capability of consuming all kinds of real-time data from SCADA, AMI and ADMS systems to vehicle location data to social media platforms.

   At DistribuTECH 2018 in San Antonio, Esri will be showcasing its latest release, ArcGIS10.6. It is a true location platform. The new release enhances its already industry-leading technology. It adds new tools for greater spatial and big data analysis. It continues with its world-class image management. Esri will be showcasing its next generation of utility network management. The platform facilitates communication, collaboration, and coordination of activities, assets, and workers. Just like author Simon describes.

   Esri is the leader in network management for utilities with its database-driven connectivity model. Since the platform is services based, network functionality is across all platforms. It is not just available on the desktop. Esri has done this while keeping geographic based techniques.  Users have relied on these techniques for years. Esri has added 3-D network capability, detailed equipment modeling, containment, structural attachment, built-in schematic diagrams and much more.

   Esri has relied on its utility partners for years to build domain specific applications on its industry-leading platform. This will continue in earnest with the new Esri release. For example, Schneider Electric will be showcasing its new ArcFM11 and Designer11 products they built on the ArcGIS 10.6 technology. Esri will be also be hosting twelve partners directly in its booth.

   It’s still worth repeating and repeating (perhaps like a broken record, if anyone still remembers what that phrase means anymore.) A modern GIS is a platform for transforming how utilities work.

   Come to Esri’s booth 2525 and witness what a complete GIS platform really looks like and how it can transform your business.

Gas Network Complex Facilities Can Be More Fully Defined in the Utility Network

By Tom Coolidge and Tom DeWitte


What if it is really greater goodness that is to be found in having the details of your complex gas network components consolidated in one system of record along with other network data?  Think about the improvements to efficiency and productivity that can result when you have all needed data organized in one place and included in your network models.  Yes, it’s your angel that we believe lies ahead in the consolidated details.  That angel can help you more fully realize the benefits available to you by unlocking the potential of the ArcGIS platform.

Bringing data from disparate sources together on a common geographic basis for visualization and analysis is one of the hallmarks of the Web GIS pattern exemplified by the capabilities of the ArcGIS platform.  Increasingly, though, while this advance means that they do not have to, many gas utilities are looking to move a broader range of data now stored elsewhere into today’s modern ArcGIS platform.

Historically, data has been siloed in different systems for many reasons.  In the case of detailed data needed to define complex gas components, one of those is that GIS did not provide the functionality needed to define and store that detailed data.  That is changing now.  This has many benefits for gas utilities.  Among those are making it easier to see a holistic view of the network in whatever level of detail is desired and to analyze it, and facilitating interoperation with other application software that rely upon a published definition of the detailed network.  At the same time, it reduces the total cost of ownership by consolidating into one system of record what previously was in multiple systems.  In a sense, this advance brings GIS closer to operating just as you operate.

That brings us to the Utility Network.  One of the Utility Network capabilities getting the most buzz is the capability to more fully define and manage, in real geographic space, the design and operational details of complex gas components, such as regulator stations and compressor stations. The Utility Network opens up new capabilities in leveraging these details to better understand and operate your gas system.

Rest Easy

Before we explore this new capability, let us quickly emphasize that the capability to more fully define complex components does not mean that you ever must!  So, rest easy.  The choice is yours as to whether you elect to take advantage of the new capability and, if you do, when and to what extent.  Moreover, if you do elect to add more detail, you can do it incrementally if you wish, rather than in one big project.

Before Now

Before the release of the Utility Network, complex gas components typically were represented in ArcGIS as a point feature.  Historically, CAD software often has been used to create precision drawings of gas network complex components.  With CAD, what you see is basically what you get – just a picture, not usable data.  ArcGIS delivers much more.  You still can see the same thing, but what you see is just a representation of the data behind it which you can use in many powerful ways. Now instead of looking at a picture of the internals of a gas facilities you can interact and ask questions of the gas facility details.  What kind of questions might you be asking of the details?  In an emergency operation instead of an isolation trace stopping at the simple representation of a gas facility such as a regulator station, it can now identify the specific critical valves within the facility which need to be closed.  If a recall is issued for a specific manufacturer device or fitting, and that device or fitting was installed within a gas facility, those gas facility components can now be identified and reported.  Answering these types of questions is not possible when the gas facility internals are just a picture.

How Much Detail

We increasingly are asked how detailed should the definition in ArcGIS be of a gas network?

There is no one answer to that question.  With the ArcGIS platform increasingly supporting the mapping and spatial analytics needs of a growing number of users in a broader range of gas utility functional areas and roles, the answer to that question is evolving.

Here is one way to look at it.  The answer to what needs to go into your geodatabase largely depends on what you want to get out of it.  That is because each software application has its own specific data requirements.  If you want your geodatabase to support one application, then only that application’s data requirements need to be accommodated.  If you want your geodatabase to support two applications, then the data requirements of both need to be accommodated.  And, so on.  While some applications share data requirements, generally as the number of applications to be supported increases, so, too, does the breadth and depth of data requirements.  The key to your answer lies in understanding the number of applications to be supported and their combined data requirements.

Remember the title of this blog, “Your Angel Is In The Details?”  As a rule, erring on the side of more detail is a good thing.  It is easier to simplify a more detailed definition than it is to add detail to less detailed one.

An Example

One of the functional areas now more fully exploiting ArcGIS capabilities is gas operations.

Analytics for gas operations often require more granular data than analytics for other functional areas.

Let’s consider regulator stations.  Gas networks typically include multiple sub-networks, each operating at up to a different maximum pressure, with pipe sizes and maximum pressures reducing the closer gas gets to delivery points.  Regulators control the safe reduction of pressure or flow from a higher pressure sub-network to a lower one.  A regulator station can be simple, with a single regulator on a single path.  Or it can very complex, with multiple regulators and other devices on multiple paths.  It also likely contains safety devices.  These safety devices may include additional regulators, relief valves, and remote monitoring equipment.

In ArcGIS, a regulator station traditionally has been defined as a point feature.  In reality, a regulator station is a complex facility.  Now, in the Utility Network you can define those design and operational details.


Technical Discussion

                Since gas systems were originally mapped in a GIS several decades ago, GIS professionals have struggled to get the balance right between needed detail and desired cartography.  One example of this struggle is the need to manage geographically condensed features like those contained within a gas facility. These details can create very cluttered and hard-to-understand map displays.

As already stated, these details need to be more than just a picture.  They need to be asset records.  These asset records need to be spatially reportable so gas companies know where gas devices and fittings are located.  Then, add to these gas facility data management requirements the gas operations requirement that these gas facility details be traceable.  This is to aid gas ops staff during emergency operations to not only know that a valve in a gas facility needs to be closed, but to identify which critical valve(s) in the gas facility need to be closed.  The solution to these problems is the new Utility Network and its container capability.

         So what is a container

A container is an association between the individual features representing the assets internal to a gas facility with the single point feature representation of the gas facility.

Once the container association has been established, the contained assets are hidden from the standard map display.  Similar to the legacy picture representation, users are able to click on the simple gas facility representation and see the internals of the gas facility in a separate map window. 


          What reporting can I do

                The assets contained within a container are geospatial features stored in geodatabase featureclasses.  Standard database reporting tools, whether ArcGIS-based or Business Intelligence-based can be used to query, summarize and report these on features.  But, what about spatially querying these featureclasses with a standard ArcGIS tool like “Select Features by Location”? This is an additional type of supported reporting, because the Utility Network provides the ability to precisely place the internal assets at their true geographic location within the gas facility.  This is a key point, so let me repeat.  Internal assets are placed at their true geographic location!

         Can I trace these gas facility assets

With the Utility Network, all container contained assets participate in the overall pipe system’s network topology.  This means, for instance, that during a gas emergency operation, an isolation trace task can be performed to identify the critical valves within the gas facility which need to be closed for the emergency.  This improvement in modeling complex gas facilities additionally provides a better understanding of cathodic protection areas, pressure zones, and system zones.

                The Utility Network Management extension container capabilities provides a solution to the gas industries growing needs for better management of the details of gas facilities.  This ability to manage gas facility internal assets as features instead of pictures, allows gas organizations to provide clear and concise maps, without sacrificing the ability to model individual assets. Containers provide the angel that gas organizations have been looking for to solve the problem of managing a gas facilities details.



PLEASE NOTE: The postings on this site are my own

and don’t necessarily represent Esri’s position, strategies, or opinions.

We made it! Welcome to the final day of GeoConX 2017. Here's a recap of what happened during the closing session. 


Note: If you missed any of the GeoNet coverage this week, check out the list below: 


Who's Been Helping to Beta Test the Utility Network?

A big theme throughout the week was the Utility Network and getting users ready for the coming release and transition. Several Esri customers and partners have been helping with the launch. If you're looking for which companies are early adopters and beta partners, check out this list below. 




The Opportunity of GIS

There's a great opportunity to leverage GIS throughout the organization and across internal and external Utility an communication partnerships. Check out the image below for an overview of how you can empower your GIS




What is the Science of Where Vocabulary?

It's important to know how to talk about the Science of Where to stakeholders in a way we haven't before. A special vocabulary is needed to navigate those conversation. Here's an overview of the Science of Where vocabulary. What do you think? How do you use this in your work? 




Now, Let's Test Your Science of Where Knowledge

Then it was time to out the Science of Where vocabulary and knowledge to use. Attendees got out their smart phones and played a fun multiple choice quiz game testing both their knowledge and how fast they could decipher the purpose of the maps on the screens. It was tight race to the end, but a good time was had by all.  








See you in Dallas in 2018!

Mark your calendars now. GeoConX will be held on November 5-8, 2018 at Omni Dallas Hotel in Dallas, Texas. We hope to see you there. 


That's a wrap! Thanks for a fantastic and inspiring week in Chicago. We hope you enjoyed the updates here on GeoNet. Until next year, let's continue the conversation in the The specified item was not found. group where you can ask questions and share your GeoConX feedback and experiences. 

Welcome to Day Two at the GeoConX conference, we are here in the beautiful historic Hilton Chicago Hotel. It is a crisp and sunny day in downtown Chicago. 


We will be at the GeoNet expo booth again today from 9:30 am - 4:00 pm, stop by, talk to Chris to join and learn more about the GeoNet community.


YPN (Young Professional Network) - Empower Your Voice

Keynote Speaker Keith Searles - CEO/Owner of Urban GIS

Moderator - Renee Bernstein - solution engineer, Esri YPN (The specified item was not found.)

Additional speakers- Joy Roberts, Samantha Konsoer - Urban GIS


Renee kicked off the session with an introduction of the topic, "We are here to talk about communication, not only with your peers but also with your management and everyone around you".


Keith shared with us his background, how he got into GIS and his evolution as a public speaker and communicator.

The main theme was what does communication mean, and how can you empower your voice using good communication.  Communication is a means to get things done and make good decisions. To get started with good communication you need to think about your short term, near and long term goals, and think outside the box.

To drive this point, I will share Keith's favorite saying "Never let them put you in a box, until they put you in The Box".


Especially as technical professional in the GIS field, communication is key to getting things done, but as a soft skill it doesn't always get prioritized or thought of as important. In the GIS field we all know the Where matters, but we need to recognize that the We matters as well, because as GIS professionals the work really matters and should be a large part of the decision making process in an organization. Also the Here matters, instead of getting caught up in the day to day, be more intentional about things you do now.


Keith shared his key communication tips:

  •  The best voice starts with a vision that empowers man. Start with a vision and make sure it is collaborative,  don’t do it in a vacuum.
  • The best utility models are effectively networked. Networks matter, extend your network.
  • Transmit and distribute your stored potential. Build relationships, ask to be mentored. Multiple mentors are good, keep the communication channels open.
  • Stay powered up by the right voices. Joy and Samantha shared with us their tips for using the right voices.
    • Samantha's shared a story of how she actually went out into the field and did ride-alongs and really embedded herself into the work so she could better understand what they were doing, what their needs were and built relationships. So when she solution the mobile GIS solution it was accepted and adopted in an otherwise reluctant audience.
    • Joy shared tips on how to ask the questions to get to the root of what the true need is. Also be aware of different communication types, not everyone communicates the same way. Lastly pay attention to the nonverbal communication, how you present yourself in appearance and body language matters.
  •  Define success on your own terms. 

Keith's closing remarks: "What is the biggest reason why we don’t communicate more- Fear! Everything that keeps you from doing what you should do is fear, mostly fear of failure."  Know your fears and work to overcome them.


The session ended with a great Q&A follow-up with Keith and his team. To learn more about the YPN (The specified item was not found.) or Urban GIS check out these resources.



Truckee Donner Shares their Network Management Transformation story 


Truckee Donner Public Utility District, a water and electric utility serving 45 square miles in the North Lake Tahoe area, has been working with the new Network Management platform to enhance their capability to represent conditions on the ground, and to manage and analyze the network regardless of the user’s location or weather conditions.


Thursday morning Meghan Campe, GIS coordinator for Truckee Donner shared their story during the First Look at Implementing the Utility Network session. “We use GIS every day as part of our operational decision making, putting the latest GIS data in the hands of our field crews. As we move forward in the new Utility Network, we look forward to learning from other utilities."


Truckee Donner faces some unique challenges as a resort destination that needs to accommodate a fluctuating vacation population alongside severe weather conditions brought by winter storms.


Meghan demonstrated how they use ArcFM to create and analyze new network data. They can highlight the circuit they want to work with, use a template to add a new three-phase transformer, and trace connectivity back to the source. They can run an update using the subnetwork tool to update the circuit information. They use the Find Feeder tool to summarize the load per phase. The diagram of the circuit is then updated, and they can select the features to push to the network diagram.


Truckee now has a more realistic representation of their network that allows field technicians to better understand, analyze and update their network during both optimal and sub-optimal conditions. The improved understanding of their network makes it easier for them to maintain it for a more stable network that keeps the lights on for all their customers.


Thursday's a Hit! GeoGeeks Catch a Homer



Thursday was a hit on many levels and it was great to talk with so many new and current members of the GeoNet Community at the Expo booth. Thanks to everyone who stopped by and be sure to follow the The specified item was not found. group where you can ask questions and share your experiences from this week. 


Speaking of big hits, Thursday wrapped up with the evening event as we headed to the the ballpark to watch the Chicago White Sox take on the Cleveland Indians. Like the day's events, the night ended with a smash as a home run landed in the right field seats and an excited group of attendees reached up for the ball. It was a perfect end to a day full of inspiring conversations and collaboration, and it was a blast watching a group of geogeeks work together to catch a homer. (Thanks to Datacapable for the sharing the moment with us on Twitter.)  


Stay tuned for the final day tomorrow as we wrap up the week with the closing session. 

Welcome to the afternoon of Day One at the GeoConX conference. We had an energizing Plenary session this morning, if you missed it, check out the post below. 


Checkout other GeoNet Coverage:

Live Blog: 2017 Esri GeoConX Plenary


GeoNet in the Expo!



Stop by the GeoNet kiosk in the Esri booth at the back of the GIS Expo to learn more about GeoNet, Sign up and grab a button! It was great to see new members getting started on GeoNet and spend time talking with GeoNet Champions like Xander Bakker.  Come on by during the rest of the week. We'd love to connect, answer your questions and hear what you're learning this week! 


Women in GIS

The Women in GIS group is an international advocacy group for women in the GIS field, aimed at encouraging the exchange of ideas and solutions to over come obstacles women face in workplace, and in technology roles.


The group formed in 2012 at the Esri User Conference, nearly 30 people joined the first meeting. Their LinkedIn page now has over 4000 members. The group's activities include social gatherings, professional development and educational events. One of their outreach programs is Geo Mentoring in the classroom, where you can become a role model for girls in science and technology. GIS is a great field and women in GIS is a fun community, learn more and join them at Women In GIS.


Birds of a Feather sessions 

We had the pleasure of sitting in on the round robin networking sessions during the Birds of a Feather Electric session this afternoon. The tables buzzed with lots of ideas and shared experiences as GIS pros swapped stories and examples of how they're spreading GIS within their organizations and overcoming challenges too. What were your favorite moments from the Birds of a Feather sessions? What did you learn this afternoon? 


Esri Tech Session: Moving Ahead with the Next Generation Network Management



Next, we stopped by the Esri Tech Session as Esri staff took use through a deeper dive of the how-to tips and future road map of the Network Management for ArcGIS. Here's a few highlights and slides from the session. Post your comments and questions below! 


  • "UPS has been using the topology network for the last two years. We know it scales well." (see more about the UPS use case from this year's UC 2017 conference). 
  • There is a significant difference in performance between releases. Features and load time are much quicker making workflows more efficient. 
  • Getting ready to switch over? You need to take time to prep for migration. What will the migration process be like? (see slide pics below). 





That's it for Day One! Thanks for following along and be sure to follow along for more updates in the The specified item was not found. space on GeoNet. 


Welcome to the 2017 Esri GeoConX Conference Plenary!  We (Christopher Catania & Michelle Mathias ) will be sharing the latest news and updates during the plenary. Thanks for following along and we look forward to seeing your feedback and contributions in the comments below! 


(click to jump ahead to section)


8:00am - Doors open and attendees are finding their way in!



8:30 - And we're live!  Jeff Rashid kicks off the GeoConX 2017 welcoming more than 700 attendees and shares exciting and inspiring highlights and use cases from Utilities and Communications. 



8:40 - Jack Welcome message

Jeff shares a welcome video message from Esri president and founder, Jack Dangermond.



“As you know, we’ve been trying for some years to bring together the communities of electricity and gas utility users with the community of telecommunications users. We did this for a purpose. While you are very different domains with different disciplines, there is a great degree of overlap in how you both use GIS technology. The ideas in one organization can benefit another.


I want you to get to know one other. There will be a lot of opportunities over the next few days to do that. Sharing common knowledge has huge benefits in the GIS profession.


I want to talk about our work. Our work is changing the face of GIS. Over the past four years, we’ve been reengineering basically everything we do. We spent over a billion dollars on this.


It’s sort of done in the background, but those of you in business will understand the implications of the investment. We’ve been evolving the platform from client/server systems of record with big servers and thick clients to a new model. The new model is being deployed by many of you with very little disruption to the systems that you currently have.


We call this a Web GIS pattern. The fundamental difference between this and everything that preceded it is that it’s built on Web Services. This is different than just serving something out. All clients and devices—and all servers—are built on REST services. This unleashes the power of GIS across the organization.


It has the potential to increase the number of users by orders of magnitude, increasing access and value for your systems of record that you’ve invested so much in over the years. We are already seeing this happen in many different organizations. Boston went from 150 users to 6,000 users, with everyone having access to the maps and the content that is being built and managed by the organization.


In utilities, and in oil companies, and in public safety organizations (even the Red Cross), we’re seeing a great expansion in our user base. This big transformation continues to evolve, with cloud, software-as-a-service (SaaS), server-based, and enterprise-based services, the technology is evolving.


The server that you’ve been using, will continue to be used. Underneath the hood, we have re-architected the new system so that there are distributed services that are deployable almost infinitely. Some of our big customers like UPS and NOAA now have thousands of servers deployed in their business of serving out their information.


The second big thing is that field mobility has taken off. This is so important to all of you in this room. You have the power to empower the mobile worker on any device, anywhere, anytime with great information that comes out of your system of record. This means that I can extend the impact of the work and call on them to deliver up-to-date information back into my enterprise systems. This is interesting.


The pattern of Web is emerging. I can call on the information services with thin clients. I can also do updates on some of the data.


We’re here now at the introduction of a new utility-focused network model. This is a change that we’ve been working on for almost five years, as many of you know that have been working with us on this. We’ve spent a great deal of money and time researching, implementing, and now delivering this new network model.


The network model is services based. It’s a network model that is richer than our traditional network database. It allows you to view very large networks, and aligns with the complexity that many of you deal with on a daily basis. It allows for networks within networks, specialized devices, you can embed all that intelligence within your network model, helping you manage and maintain it.


This allows us to support many of the challenges that we could simply not do in the past with the old network database. Those are challenges that are upon us, with things like IoT, smart grid, and those next-generation energy and communications networks that you’re all anticipating and envisioning.


The final piece of this next-generation technology is the desktop. I know that most of you use ArcMap to do mapping and editing. We have very carefully been re-engineering this tool in a high-performance 64-bit environment to work in both 2D and 3D. This client ArcGIS Pro, will eventually take the place of ArcMap.


First and foremost, it’s a connected client. It’s not the traditional client/server environment. It’s always connected. You can tear it off, and work disconnected, but it’s designed to work with information service from the Web, off the cloud, or in your own enterprise environment.


I really wish I was there, particularly because I’m seeing GIS technology mature immensely this year. I see GIS moving from systems of record to systems of insight, where we analyze the data, to systems of engagement where field crews, customers, managers and executives are all interacting.


I’m seeing ArcGIS go from a focused stove-piped, mission-to-mission technology, to a location-enabled technology that cuts across the entire organization.

There are great benefits to managing the systems of record well, but this transformation means that you will deliver The Science of Where across your entire organization.


Thank you again for letting me talk to you for a few moments.”


8:50  -  Safety Briefing and demo


How do we get out of here? Where do we go? So we're all prepped, Joseph Marsh takes us through an important GeoConX safety briefing using interactive Esri mobile app Navigator for ArcGIS showing escape routes and key locations in downtown Chicago. 



9:00am - Keynote with Jason Rodriguez from Zpryme.


Jason takes us through the "Data...The Currency of the Future"  Jason explores..."What will the future look like? and "What does this mean for: utilities, telecom, and consumers?" Here's some of the highlights covering data trends, IoT, AR, grid technologies, smart cities and impact of mobile applications.  










Jason shares ideas about today's technology landscape and what the future will look like for technology and utilities. 






9:15am - Esri vision with Damian


Esri Solutions Director Damian Spangrud shares the vision for the Science of Where, and how GIS is a platform for workflows and collaboration. 





Damian stresses and highlights the importance of the utility integration, innovations and partnerships. "You – The Electric, Gas, and Telecommunications Communities are critical to Esri’s work. And we are committed to your success." 




9:45am - Dominion Energy Uses Apps for Data-Driven Decisions


The Dominion team takes the stage to share how they're using apps and applying the Science of Where to their work. Let's dive into the details of their story! 



Dominion Energy, headquartered in Richmond, Virginia, generates approximately 26,400 megawatts of electricity and has 66,000 miles of natural gas storage and distribution pipeline, and 64,200 miles of electricity transmission and distribution lines. The company has one of the largest natural gas storage systems in the US, with 1 trillion cubit feet of capacity and more that 6 million utility and retain energy customers across 18 states. Dominion Energy, and their 16,200 employees, invest in the communities they serve.


Dominion Energy has been displaying and communication geospatial information for business benefits since 1998. To date, that has been via maps or app development. Creating business-specific geospatial applications has been frustrating.


When ArcGIS Portal (Portal for ArcGIS) arrived, along with its integration with Collector (Collector for ArcGIS), app development changed. Collector allows Dominion Energy to collect data in the field using a collection form for the iPhone and iPad, including the capture of videos and pictures. Portal offers the capability to aggregate information, including the collection of information from far-flung crews for an Initial Damage Assessment during major storm events.


What began as a demo to the Election Distribution group with 10 users in an enterprise production environment became a system-wide dill with more than 650 named users within days.


The journey began with an investment in a Portal sandbox after being introduced to the technology at a conference. They began to configure geospatial application to meet identified business needs. When working on the Initial Damage Assessment, they soon realized that they could view damage in almost real time.



During the demo, the Director of Operations made a comment that it would be nice to see a dashboard-like summary. One of the GIS specialists was able to quickly create just such a dashboard in just 15 minutes.


When the specialist asked, “Is this what you’re looking for?” The director exclaimed, “Exactly!”


Shortly after this exercise, Dominion Energy was awarded the bid to operate both the electric and gas networks at Fort Hood in Klllene, Texas, the US Army’s largest base in the nation. The first priority in assuming operations was to survey, collect and mode the electric and gas network on the base.


The duo of Collector and Portal allowed the business to quickly stand up a GIS for Fort Hood. They quickly created a Gas Leak app using Collector that allowed the Dominion gas team to respond to gas leaks. This was quickly followed by apps for corrosion protection, cathodic protection, and overall safety reporting for federal, state and local compliance.



The company’s transformation became apparent on a project to construct a new 450-mile gas transmission pipeline from West Virginia across Virginia and into North Carolina. Prior to the first meeting with leadership, the GIS team created the Atlantic Coast Pipeline (ACP) Viewer to visualize the pipeline route, including parcel data. The ACP Viewer was expanded to visualize the full pipeline route. 


The combination of Portal and Collector allowed for the quick development of user-friendly and dynamic applications. Several basic asset viewers have been created to allow the leadership team to evaluate incoming data and ask deeper question about the organization’s infrastructure.


The greater visibility of GIS data has improved Dominion Energy’s ability to make data data-driven decisions.


10:30am - Break time! We'll be back in 15 minutes. 

10:45 am - What is Digital Transformation 

After a short break we are back with Bill Meehan Director, Infrastructure Marketing at Esri. Bill talks about the Digital Transformation.  With digital transformation we need to talk and think about it in a different way, not just about technology, but rethinking how we work and play. Digital transformation is about being connected.


Bill took us through a couple of examples of digital transformations we have seen. The AAA Trip Tics to Waze,  Waze uses not only navigation but also crowd sourcing and business analysis.  "Then think about Uber, this is a great example of digital transformation, taking the way we use to behave and turn it upside down. Uber knows who I am, where I am and my payment information."


Digital transformation is about where things are happening and balancing the needs of your stakeholders- owners, customers, employees and communities.


The good news- the world is going through a transformation, the energy business in particular is being upended with micro grids and decentralization. We are here to help you empower your GIS to transform your world.



11 am - Tools to help you transform


Hunter West takes us through tools and enhancements to help transform your GIS, like World Imagery, Vector Tiles, and Smart Mapping.


11:15 -11:30 am

Esri Staff continued taking us through how to use different features of the ArcGIS platform.


 11:41 am - ArcGIS App for the fields


Brian Baldwin, Drone2Map for ArcGIS


There is an area in southern California called the Cajon Pass. It lies between LA and Las Vegas, where travelers pass through. This area includes major transmission, highway corridor and rail lines, and last year a major fire shut down this region. "With a partner and licensed drone I was able to do an inspection of the towers, build out 2D image products, use 3D features form Drone2Map to build out point cloud."


This is an example of how Drone2Map can be used as a field application. It provided building out imagery with incredible resolution.


11:50 am

Joe Marsh took us through the Business Analyst App


11:52 am - Real-Time GIS

Brian Baldwin  showed us how to use Real Time GIS.  This is very helpful in disasters responses, like Harvey. Brian showed us how to add data layers using the Living Atlas.


Be sure to check out the Disaster Response Program group on GeoNet. 


11:55am - Utility Network 


Larry Young takes us through the news about the ArcGIS Utility Network Management Extension


Network management tools for the next 15+ years.


  • Electric, gas, water, storm water, sewer, telecom, etc. 


Vision Statement

  • Provide utility customers the ability to model, edit, and analyze complex networks leveraging the entire ArcGIS platform  
  • Enable modeling concepts to better support true representations of what is on the ground, while fostering an easy exchange of network information with other mission critical systems
  • Provide a highly responsive editing and analysis environment


Increasing your ROI

  • Services based architecture for enabling the platform
  • Real world representation of what is on the ground
  • Multi-domain networks (e.g., combined fiber, electric, gas, and water)
  • Scale to continent-wide datasets
  • Sophisticated analysis
  • Ensuring data quality and correctness 
  • Subnetwork management
  • Improved mapping and visualization techniques
  • Expanded data exchange capabilities
  • Increased performance
  • A strong foundation for our customers and partners






12:15pm - That's a wrap for the GeoConX Plenary! Thanks for joining us and be sure to follow along the rest of the day and week in the The specified item was not found. group on GeoNet. 


We're excited to announce that this week we'll be in Chicago to live blog the plenary, share daily updates and connect with utilities and communications users during GeoConX 2017! So whether you're at GeoConX or not, we invite you to follow along and join the conversation in the Utilities and Communications space on GeoNet. Check out the event details below and we look forward to sharing what's happening throughout the week here on GeoNet and connecting with you in Chicago. 


Follow Plenary Live Blog 

During the plenary, Michelle Mathias and I will be live blogging the morning session presentations on GeoNet in the Utilities & Communications space. We invite you to follow and share your experiences in the comments on those blog posts.


Follow GeoConX Daily Updates 

On Wednesday, Thursday and Friday, the GeoNet team and other guest contributors will be posting daily updates about what we're learning and experiencing throughout the week. Beginning on Wednesday you can follow each daily blog post in the Utilities & Communications space. 


Visit us at GeoNet Booth in the Expo 

Stop by the GeoNet area at the Esri booth in the GIS Solution Expo to say "hi" and to learn more about how to get started on GeoNet. We'll also share stories about how other Esri users are working better, sharing ideas and finding valuable solutions on GeoNet. And be sure to pick up the first-ever GeoNet Community button!