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All Places > Electric and Gas > Blog > 2018 > August

When the power goes out, it is all hands on deck at a utility company. Everybody from all corners of the organization come together.  They assign damage assessment trucks to finance and transmission trading employees.  Lineman are working around the clock to get critical assets back up. With all this calamity, having real-time information to make decisions is key to success. Communicating information within the utility effectively, utilities can shave minutes to hours off of their recovery time.  Every minute matters when you have many customers without power and some of those customers require electricity to live.

Utility companies face significant challenges when the lights go out.  They need to be able to simultaneously manage their assets, their workers, and their customers. Using ArcGIS to store, analyze, and visualize data, employees from planning to operations to customer care can all work harmoniously from the same sheet of music. The ArcGIS Platform figuratively lights up the utility with GIS, allowing the utility to literally light up the community. 

Here is a new video showing Operations Dashboard for ArcGIS.  This easy to configure dashboard effectively tells the current scenario of where are the utility's damaged assets, where are their workers, and how many customers is the outage affecting.  Sharing information freely across any organization will improve operational efficiency and customer satisfaction.  Outage Management System - Real-Time Monitoring - YouTube 

 In recent years, severe storms have crippled major cities across the United States. These storms, consisting of events such as hurricanes, heavy rain and flooding, winter storms, and tropical storms, have left hundreds of thousands of people without power. Communicating information about power outages to a connected public, the media, and various agencies is a top priority for most utilities. This transparency promotes better communication and collaboration with your constituents.

Utility companies face significant public safety and public relations challenges when a network outage occurs. To meet regulatory requirements and address business needs, they must provide outage information to customers in a timely and accessible manner. When an outage occurs, customers typically want to know if the utility is aware of the outage and when will their power be restored. This information needs to be available even when the power is off.

Traditionally, most utility companies manage their public-facing outage viewers internally because they are a critical part of creating a positive customer experience. Trusting an outside company to manage these types of critical apps is often viewed as impractical and expensive. However, this type of implementation approach requires a significant infrastructure (hardware, software, network bandwidth) investment and related IT support staff during the worst possible storm event. In reality, this infrastructure may only be needed less than 20 percent of the time in any given year. As a result, this dedicated environment often sits idle during clear, blue sky days.

Esri's Outage Viewer offering, combined with our managed cloud services capabilities, makes it possible for utility companies to leverage the cloud. We can configure and host your outage viewer in a secure, scalable, and reliable environment, which will reduce your total cost of ownership (TCO) and enable you to maintain positive customer sentiment during storm events.

Many utilities are engaging their customers with successful implementations of Esri's Outage Viewer.  These online solutions are live 24/7/365 and can be viewed with the following links:


Additional information is attached.